Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

VisaHQ Reviews

4.4 Rating 3,705 Reviews

86 %

of reviewers recommend VisaHQ

Company Reviews

Product Reviews

4.4

Based on 3,705 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

Write Your review

Tell us how VisaHQ made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VisaHQ 5 star review on 22nd February 2024

VisaHQ 5 star review on 19th October 2023

VisaHQ 5 star review on 19th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I applied for visa they said 10-11 Bussnes days it more than one month I don’t recommend any body to do business with these guys honestly they waste your time. I’m so disappointed I lost my ticket I booked for the trip. I asked three times for manger they didn’t connect to me”

Posted 8 months ago

“Struggling to get OCI fees. I see all the pertinent eligibility, documents required and others. However for fees it wants me proceed to pay and more. This should have been very simple, didn't expect this.”

Posted 8 months ago

“Very bad services . The customer service agents are very poor. Impatient and couldn't understand the pinoy slang. Long waiting time for visa approval!”

Posted 9 months ago

“I have a business company call Joseph auto car dealer in Ghana. I'm not a bad Man”

Posted 9 months ago

“The worst agency I have worked with. I worked with an Avigail. She didn't know anything specifically about the Schengen visa. they just copy and paste the consulate website and sent it to you on email. I am in Italy for business for a week and the second week for pleasure. Avigail told me to apply for a business visa but the consulate said that I should apply for tourist visa at the interview. All documents I took was business related. I do not know if this is just this person or the company but they No nothing.”

Posted 9 months ago

“My holiday was cancelled because of incompetency of visa hq. They failed to get me a visa appointment. No updates during the process I had to contact them for everything.”

Posted 9 months ago

“Wouldn't recommend VisaHQ. We paid our online application. We need to send in our documents, but we can't get hold of them. Called more than once, emailed them and chat online. No one is responding.”

Posted 10 months ago

“Decided to use VISAHQ since I had an upcoming business trip in 3 weeks and my passport expired in 2 months which prohibits a lot of travel. I went to the website and followed the instructions to the letter, but after paying the $1000 plus fee and mailing in all the materials, I was told that I didn't TYPE my form rather than write it in black ink. There was nothing about this in their instructions, nor did the form say it had to be typed. There was no apology or acknowledgement of the mistake by VISAHQ and they would not pay for another shipping label, so that came out of my own pocket. After getting them the typed form, they submitted everything on 4/27. My trip is today, 5/6, and I have no passport. The VISAHQ website hasn't been updated, I don't have tracking, and all emails to the staff continue to say the delay was my fault despite their website STILL not having this requirement. These guys are AMATEUR HOUR and I would not recommend dropping $1000+ for incompetence, bad instructions, lack of accountability, and missed deadlines. AVOID!!!”

Posted 11 months ago

“Das Personal in der Berlin-Filiale spricht kein Deutsch! Alle sind im Homeoffice und durch schreiende Kinder im Hintergrund war die telefonische Kommunikation nicht möglich. Auch die Chat-Kommunikation fehlgeschlagen, da meine Fragen nicht beantwortet wurden. Für ein Visum für Australien habe ich eine sehr lange Liste der angeblich benötigten Dokumente bekommen, da ich als eine Deutsche (wurde von mir eingegeben) auf eine falsche Firmen-Seite geleitet wurde. Ich habe sehr vile Zeit gebraucht um diese Dokumente zu besorgen. Meine telefonischen/ Chat Nachfragen zum Problem wurden nicht beantwortet. Es wurde aber SOFORT! nach einer Überweisung von 163,64 Euro verlangt. Binnen 48 Stunden nach der Antragstellung habe ich, leider ohne jegliche Unterstützung des Personals VisaHQ, festgestellt, dass ich die Formulare/ Dokumente und die Dienste der VisaHQ für mein Visum nicht brauche. Nichtsdestotrotz wurden mir bei der Rückerstattung meiner Kosten die 25 $ nicht zurücküberwiesen worden. Angeblich für die Dienstleistungen. Für welche? Ich hatte keine qualifizierte Unterstützung durch das Personal erhalten. Genau umgekehrt: ich musste das Personal über die Organisation meines Visums informieren. Unglaublich! Das ist für mich keine Professionalität. Ich bin mehr als enttäuscht und werde VisaHQ keinem empfehlen. Viel Geld für Nichts.”

Posted 1 year ago

“My wife works in the travel industry & received a free trip to Egypt. I'm a permanent resident of the US with a Lebanese passport living in Boston. I require pre-authorization to Egypt which takes a minimum of 8 weeks. If I am approved, then the visa will be issues. I called VisaHQ and was assured this is definitely something they can assist with. I sent my documents and received an email once they were received. From 4/3-4/13, there was nothing but issues. I called to check on the status as noted above, I need pre-approval. The agents were not familiar with this and I was told multiple times that I sent my documents too far in advance for August travel. I kept having to hang up and call back. Finally, I was told on 4/7 "not to worry" my documents were sent. However, I was never updated via email or through their website. I called back countless times to be placed on hold for an upwards of 15 minutes, I experienced call avoidance where I was saying "hello" and nobody was responding. On 4/11, I was told that my documents were not in fact sent yet. The call disconnected. I received an email shortly there after with a new application. Apparently they sent me the wrong form, they jurisdiction. At this point, I wanted to cancel and have my documents sent back to me. I was told that I would be charged $24.00 because a "specialist" reviewed my documents. After about a 20 minute hold, I was told I would get a full refund, less the cost of the shipping. I was given a tracking number that did not work. I called back again, today, 4/13. I was hung up on. I called again, got the same agent. I was placed on hold and told that I would get my passport on Monday. I requested the tracking number. Placed on hold again. She said she would email me. I requested the email be sent before I hang up. Another hold. I finally got the email. The passport is coming today and it requires a signature. Great to get it back overnight, however, planning is required as it does need a signature and I already rearranged my schedule to home for Monday. I never received a response from the "visa specialist" and I find the call avoidance appalling; the agents know exactly what they're doing when they're taking the customer off hold then muting the call so the customer hangs up because they think they have a poor connection. I work in a call center and that is unacceptable.”

Posted 1 year ago

“I never got my visa, still wait for it since a few month now. I paid a lot of month, vut no Service. I'm very upset!”

Posted 1 year ago

“Please be cautious. The information on their website is very misleading. They charged me without rendering the service, (that they indicated in their website) and refused to reimburse my money back. Very bad business indeed. I would not give them a 1 star rating.”

Posted 1 year ago

“VisaHQ.ae provides wrong information.”

Posted 1 year ago

“very bad service, i have applied 2 of my collogue visa for kuwait, when i have applied visa they assured me that you will get visa but after 2 days they have informed that your visa got rjected,while appling the visa they have taken 740 aed from me and they have not return me anything , later on i came to know that visa charge only 40 AED if it is approved if not then no need to pay anything.”

Posted 1 year ago

“THEY WILL LOSE YOUR PASSPORT. They will avoid answering your question. I have proof. I have called them several times almost everyday, and they avoid your phone call. STAY AWAY FROM THEM unless you want to ruin your trip. Look at my photo proof. STAY AWAY FROM THEM.”

Posted 1 year ago

“Surprisingly, they provided some information that was wrong! Poor service!”

Posted 1 year ago

“Went on your call line twice call fell away twice then went to your chat line and asked 1 simple question but never received an answer to my question. Therefore seems I have waisted my time in using your website”

Posted 1 year ago

“This company is BAD, they took $700.00 from me for Visas for my wife and me, we got nothing from them, except you can use a credit for future use. Yea, right, why would I do that when you never delivered our visas, or the requested refunds. We argued via email over and over, you are a bad company! AVOID doing business with this company.”

Posted 1 year ago

“Here my story with you guys , I submitted my application in 6th of Oct to get south sudan visa , the documents as you requested from me , and after few days you ask for more documents and after other few days you ask for more documents , why from beginning not asking me all what you need, and you say you submitted my application and now it's already 34 days and you ask again for new booking confirmation of my hotel , I lost the business deal , because of you , very poor quality service Tourist E-visa to South Sudan for BELAL BAJOUK 122409.88 KZT Your visa decision has been made The authorities of South Sudan has approved/denied your visa. Your visa will be sent to you shortly on your email. Nov 5, Saturday, 2:01 Visa has been submitted The authorities South Sudan has accepted your application for processing We have prepared your application for submission to the authorities of South Sudan and will notify you shortly whether it was accepted Nov 10, Thursday, 1:04 pause_circle_filled We would like to inform you that there are problems with the application Please resolve it as soon as possible to avoid any delays Oct 17, Monday, 5:32 check_circle Your documents were received by our team and we're reviewing what has been sent. We'll let you know shortly if anything else is needed Oct 6, Thursday, 8:20 check_circle Order has been paid 122409.88 KZT”

Posted 1 year ago

“It’s a scam! Told me I need to get a visa to Morocco but unfortunately it’s not needed anymore. They just got my money! The attached photo below isn’t a visa. It’s a public health form we submitted during application.”

Posted 1 year ago

«
1
2
3
4
5
»

VisaHQ is rated 4.4 based on 3,705 reviews