VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,925 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,925 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless, tried to use them to apply for a visa to Honduras and I knew more than they did. Was told to just wait for them to update their website - a month later and they've still not updated their website and my trip has since passed. Used their online chat service too which took two hours to have a conversation that went round in circles and didn't help one bit. They still have incorrect information on their website stating that UK residents don't need a visa to go to Honduras.”

Helpful Report

Posted 9 months ago

“Be careful guys they not real they will steal your money”

Helpful Report

Posted 10 months ago

“Scam Agency I would like to express my deep dissatisfaction with this company. They have completely ignored all my attempts at communication and have made no progress in processing my visa application. Despite having submitted all necessary documents in May, there has been no update or indication that any work is being done on my case. The lack of response and assistance is extremely frustrating, and it unfortunately feels like a scam where customers are being taken advantage of. I would strongly advise against using their services. Save yourself the trouble and find a more reliable and responsive agency.”

Helpful Report

Posted 10 months ago

“Very bad experience with this people ,they keep my money for almost two weeks after they requested documents that the embassy does not require,I cancelled and requested my money back and still after almost two weeks now I have not received my money please do not use this site”

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Posted 11 months ago

“You took my girlfriend's money but never delivered her visa as promised. I've called several times only to be told I would get a refund less $25 but nothing so far.”

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Posted 1 year ago

“Disappointed in visaHQ. Paid $99 plus an extra $30 after my payment went through they told me that I have to push back my travel plans because they cannot grantee my visa until after July. I requested my money back after a conversation with Michelle who told me that my refund will be returned but a service charge of $25 will be deducted for payment. I agreed only to get an email that they are upgrading my visa request to an and my returns will be $74. I got my appointment on my own in minutes after an email to the Greece embassy. My request on refund should be as promise by Michelle and Macy. It’s the principle I go to the court for my return if it is not done in a timely manor. Money extortion at its best by VisaHQ. How many of us have been rob at the of visahq. I’d say a lot. That’s dishonest.”

Helpful Report

Posted 1 year ago

“PATHETIC SERVICE”

Helpful Report

Posted 1 year ago

“PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE PATHETIC SERVICE !”

Helpful Report

Posted 1 year ago

“Worst customer service ever !!!!! I canceled my request and asked for a refund 2 hrs after i applied , they kept on saying we will get back to you and then issued my visa without my consent and refused to give me my refund! What is the purpose of customer service if they do not listen to the customer’s request. On top of that , charges are not reasonable asking for more than triple the price !!! Very disappointing , never dealing with visahq again!”

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Posted 1 year ago

“Very Very disappointing”

Helpful Report

Posted 1 year ago

“I applied for my visa on 22nd of March I was told the person handling the visa would contact I waited till 27th March until she contacted me I had asked questions regarding what was required and if documents I had were suitable I’ve waited 20 days for a response the service is not acceptable especially if your thinking you need a visa asap like I did really poor service I’m still awaiting now to have a response and I’ve emailed spoke to customer service and tried reaching out via the what’s app I’ve asked for management to contact me but nothing 🙈 be careful using this company it’s not like what they promise online”

Helpful Report

Posted 1 year ago

“A lot of visa required information is not updated.”

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Posted 1 year ago

“I had applied for Argentina ETA, but the dates in ETA are different from what I had received”

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Posted 1 year ago

“Hey . I've been stuck in draw for like six good months now , waiting for the submission date . Is there any chance to speed up the process?”

Helpful Report

Posted 1 year ago

“Visahq.com is a very big scam. I submitted two application to two different embassies and nothing came through, infact it was denied and Visa HQ says nothing. Big scam, don't bet your money with them”

Helpful Report

Posted 1 year ago

“VisaHQ Johannesburg, South Africa branch is a fake office. Fake ophone numbers, fake address, no contact details outside of the chatbot. And no VISA or accountability for lack of delivery.”

Helpful Report

Posted 1 year ago

“I am writing this review on 8th March 2024, I applied my VISA on 21st February for Ivory cost for my travelling from 3rd March to 6th March, all documents uploaded as per required on web. VISAHQ claim to provide VISA within 3 business days but within 3 days enven they not submit my application to the embassy when i ask them why i not received my visa after submission of application, they reply that 3 days count when VISAhq submit the application to the embassy not from the applicant submit the application., On 29th i got one email that embassy require one more additional document which was not prior informed to the applicant. how they become visa partner even they don't know about proper documentation. i arrange and submit that additional document on 1st March and i am not my visa ultill 8th March till i am writing the review. my all plan spoil. I did a big mistake to choose VISAHQ. it was better that i go to Embassy direct and apply for visa.”

Helpful Report

Posted 1 year ago

“All documents were submitted to visa HQ, visa specialist didn't check it properly and confirmed that all is fine, then asked us to ship the originals, that what we did, but it appears that our passport wasn't signed. So they shipped us the passport back using our pre paid shipping label. I called them and asked if we should pay for shipping again, the answer was NO. Then when visa was issued they called us and asked us to pay again for shipping. When we said that it was unprofessional to ask us paying for their mistake (we've also lost a lot of time because of this), the answer was: you have another option to pick it up in Washington DC (we live in Florida btw). We were their clients for more than 8 years. They really don't care about their clients.”

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Posted 1 year ago

“No reply on chat”

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Posted 1 year ago

“a very bad experience for us: we asked for online visa, there is some issue to proceed with the payment. We need support to complete the process, unfortunately no support by email by the ambassy ... we are confused, and we dont know what the problem is and what we should to do to get the visa.”

Helpful Report

Posted 1 year ago

VisaHQ is rated 4.4 based on 3,925 reviews