“Years ago, this was a great company, but since then, steadily downhill. I placed an order with them which was supposedly damaged in transit and then the replacement order was also damaged in transit. How is it possible that both orders could be damaged in transit? And then they offer nothing to make it up. Just go ahead and place the order online again, seriously? A third time? Not to mention all the time wasted.”
“Order #30411773 Your delivery service Veho leaves a lot to be desired. They also have cost you a long time customer as I will never order from you again. The idiot driver put this package in my mailbox (against the law by the way a federal offense to touch my mailbox) then put the flag up to alert the thieves that I had something in my mail box. Then my mailman saw the flag up and tried to scan and mail the Vitacost package that he thought I was mailing. I almost lost my package had my grandson not stopped him from taking it and trying to mail it. Veho is not allowed by federal law to touch our mailboxes. Only us and post office is allowed to open our box!!! Lost a customer over your delivery. Never again will I go through this! Tina Jacob”
“Vitacost used to be my favorite online store. I will no longer order from them. I tried to order some pet supplements and they sent items in place of the supplements that had nothing to do with what I ordered. When I tried to have them correct it they said they couldn’t and that I would have to reorder. I tried again and the same thing happened. They don’t even try to do the right thing.”
“I placed my first and last order with Vitacost. Never received the original order so requested replacement. Never received the second order. Over three weeks for them to respond only for then to tell it it was delivered. I requested a refund over 2 weeks ago and no response. I never have issues with deliveries from any other company I order from. Very disappointed with this company.”
“Multiple attempts at refund. Site won't allow me to find the order to do it myself. Three emails, 6 calls (in queue) no live person. Call back was 5 hours later late evening. No chat (only spirals). In past only use when there is a coupon. Even then, an unused coupon was deemed used. HORRIBLE!”
“Order 25713099
They packed 6 boxes of Crackers on the bottom of a huge box with 6 Large bottles of 32 oz MCT Oil on top of the crackers. All the crackers looked stomped ont the floor. One case of Luna bars was squished, but the other 3 cases were fine. No packing paper and placing the 6 heavy MCT Oils on top is insane. Where do I send pictures? I called and replacement is coming however they want pictures. I can't find where to upload pictures.”
