Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.79

4.8 Rating 526 Reviews

95 %

of reviewers recommend Vivid Care

4.8

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service”

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Posted 7 years ago

“Very helpful staff and got exactly what I needed, would definitely recommend and will come back”

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Posted 7 years ago

“A very good service. Thank you very much!”

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Posted 7 years ago

“Order went through fine. Staff very helpful.”

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Posted 7 years ago

“Padraig (I hope I have spelled it correctly!) was very thorough in demonstrating the hoists and we were entirely satisfied with his explanation.”

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Posted 7 years ago

“Product knowledge is good and assessment service very helpful”

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Posted 7 years ago

“Great company to deal with. Would have no hesitation in recommending them. Super service and very friendly, knowledgeable staff.”

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Posted 7 years ago

“very helpful as usual with a wheelchair problem and battery replacement”

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Posted 7 years ago

“We have been consistently impressed by Yorkshire Care's service, whether at Head Office or in the field.”

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Posted 7 years ago

“Only halfway through a two week rental, but arrived to find mattress had been delivered on time. Thank you.”

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Posted 7 years ago

“Yorkshire Care have given us excellent advice, support, service and a wide range of equipment over the past 5 years.”

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Posted 7 years ago

“There was no problem with the work done ✅ and the chap who came was prompt and courteous”

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Posted 7 years ago

“As always, we found your service impeccable”

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Posted 7 years ago

“Cancelled the wheelchair demonstration three times and so I went to another company”

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Posted 7 years ago

Hello Mrs Brown Many thanks for your feedback. Unfortunately we didn’t have the particular demonstration wheelchair you requested in stock, and despite the factory promising it to be with us in good time before the appointment they then let us down on a number of occasions. We would like to apologise for the inconvenience caused and whilst this is a bad reflection on us, in this instance it was out of our control. Kind regards George

Posted 7 years ago

“Your bills lack sufficient info to identify what goods or services the bill relate to.”

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Posted 7 years ago

Hello Mr Brook Many thanks for your feedback, specific comments like this help us to improve our service. When we are invoicing products, each product has a specific code and description; however on our system, codes for servicing can tend to be a bit more generic. I believe my colleague Jared has been in touch to ask you for your telephone number so we can discuss what improvements could be made. We can then pass this to our IT department to see if we can make some changes to how our computer system creates invoices for servicing. I hope this makes sense and we thank you again for your valued feedback! Kind regards George

Posted 7 years ago

“Yorkshire Care were excellent in every way. They were clear at the beginning what was possible and the cost, speedy in arranging the date to do the work and quick, clean and efficient in carrying it out. The man who fitted the new shower was first rate. Thank you”

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Posted 7 years ago

“Very happy - excellent service.”

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Posted 7 years ago

“Excellent service, price comparable to other companies. Although the photographs in the brochure are deceiving they show cream coloured tracks when in fact they are aluminium so stand out and are quite ugly would have liked to have been pre warned.”

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Posted 7 years ago

Good Morning Mrs Brown, Thanks very much for your review, and we’re really glad you found our service excellent! On the track colour, we have studied our brochure in detail and we think because of the cream wall background it is deceiving to the eye, when in fact it is a silver coloured track. We’ll be sure to discuss track colour to other customers in future. Thanks again, and kind regards, George.

Posted 7 years ago

“Excellent helpful service”

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Posted 7 years ago

“Representative was very knowledgeable about the product and gave an informed demonstration and took into consideration the needs of the purchaser. The whole experience was very caring and stress free. thankyou.”

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Posted 7 years ago

Vivid Care is rated 4.8 based on 526 reviews