Vodacom Reviews

"Yesternight I bought a 20gig data using my phone inorder to transfer it to another number after I had seen that vodacom does do data transfer. To my surprise the option told me no data to transfer. \r\n\r\nI became frustrated because I bought it urgently for a matriculant to attend a class online Friday. I contacted vodacom via chat but the chatbot told me it's after hours I should contact them in the morning during work hours. \r\n\r\nIn the morning I couldn't get anyone to help me in their chat line. I sent emails instead I received automated reply. I ended up having to call, and currently I'm not in the country so calls are very costly for me like R5 per minute. \r\n\r\nI called so that I can get the matter sorted. I spoke with Agent Nosipho. Surprisingly she doesn't know her job at all. She told me there's no such option as to transfer data. She asked me to tell where I got the information. I told her the options I used, she then said ok, told me to hold, then she told me I will only be able to transfer data once is 3 days before expiration date. I asked to speak to the complaints department, she asked me to hold she's transferring my call. I waited only the line for a while, then she returned and said the same thing that I can't transfer. \r\n\r\nI asked her again that she said she was transferring me to the complaints department she said actually I can talk to her supervisor (Ntokozo) but Ntokozo came and insulted my intelligence but it has proventhathe also doesn't know their job. He told me when I told him there are no such terms and conditions on the options I selected he told me that I needed to have gone to vodacom page and read.\r\n\r\nHe claimed that under the option I selected for the data transfer is written that one must check TCs. I took a screenshot, it doesn't have such information he's claiming. He further said that I knew I was out of the country and still didn't seek counsel from their customer service. I asked to speak to a complaints department he said they don't have a phone .\r\n\r\nOption was that I can only get refund when data is left with 3 days. I kept explaining why I did what I that I need it for a matriculant who is going to have an online lesson on Friday and I have no other option for him to attend. He told me that they can only help me once daft is 3 days to expiration. \r\n\r\nI am really disappointed in Vodacom, I expected more."

"Vodacom Pre-Paid service is amazing,\r\nspecifically the Vodapay app,\r\nfor once there is a South African company that is actually monetizing rewards to users. I just had lunch on Vodacoms account using a free voucher I earned.\r\nWell Done Vodacom Pre Paid and Vodapay.\r\nyou are years in front of the competition."

"Worst customer service ever. I got a call to upgrade, went ahead with it and no upgrade was done after trying to get a status on it for 2 weeks because when they call, they hang up. I finally got through chat, having to wait 10min+ for 1 reply. The agent had a bad attitude too, claiming they do 8+ chats at a time. If you can't handle 8 chats then don't do it, customers can't wait 10+ min for a response, that is unheard of and pathetic customer service. I've tried calling too, but that was a waste of my time and breath. I will never recommend Vodacom. See the screenshots, I'm still waiting on a reply 20min later. What a joke. I want to cancel my contract, and since it's so difficult to do, you're basically taking my money and scamming people. 0 stars if I could."

"Worst customer service ever. I got a call to upgrade, went ahead with it and no upgrade was done after trying to get a status on it for 2 weeks because when they call, they hang up. I finally got through chat, having to wait 10min+ for 1 reply. The agent had a bad attitude too, claiming they do 8+ chats at a time. If you can't handle 8 chats then don't do it, customers can't wait 10+ min for a response, that is unheard of and pathetic customer service. I've tried calling too, but that was a waste of my time and breath. I will never recommend Vodacom. See the screenshots, I'm still waiting on a reply 20min later. What a joke. I want to cancel my contract, and since it's so difficult to do, you're basically taking my money and scamming people. 0 stars if I could."