Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,014 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“I had to cancel my contract with vodaphoe because they spell my name wrong in the original order, customer service staff Hannah refused to talk to me over the phone because my name was not same as in their record, she said I had to go to Vodafone shop with my passport to prove my self despite Vodaphone setup direct debit in my bank account. When I am the Vodaphone shop the staff told me that they can not cancel contract in shop and I had to call customer service. I made calls to customer service whilst I was in shop. Two weeks later I was shocked at Vodaphone still taken money from my bank account. Worst company I have ever experienced.”

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Posted 5 years ago

“If I could leave a review with 0 stars I would, I took a contract out with vodafone in August 2015 after around a month my internet stopped working on my contract although I was paying for internet, I was in store many different times and got many different sim cards, this didn't resolve the issue, I was told to be without a phone for nearly 2 weeks or cancel my contract with no further bills & I got my upfront cost refunded to me, to this day it is still showing on my credit file as outstanding although I have been in contact a good 15 times and being told my balance would be removed, I was told for 2 weeks I would get a good will credit and I could get this refunded into my bank, I waited 2 weeks of people telling me over and over again they will get it fast tracked it will be in my bank in 3-5 days, this is including discussing this with a manager, I was then transferred to a manager on a different occasion who then told me he couldn't refund me any money as they are unable to refund a goodwill credit. He stated he would fill out an ADR form and I would get a call from customer relations within 24-48 hours, This was 8 days ago today and I still have NO CALL! I have contacted them twice within this time period and advised to wait a further 24 hours and again still waiting, I will be taking this matter up with CICAS as its absolutely appalling as a business.”

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Posted 5 years ago

“I Purchased 2 Apple iPhone's on contract on black Friday as a Christmas gift for my Grandchildren. Unfortunately Vodafone activated the Sim card immediately upon delivery without the cards even being put into the phones. Therefore the contract was started and unused, for nearly a month wasting money. I contacted customer support who refused to help saying that it was "Company Policy" In short if you want to buy a phone as a gift then DONT BUY VODAFONE. Even the Customer Service agent agreed that you shouldn't buy from Vodafone in this case.”

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Posted 5 years ago

“Worse service ever. Criminals, if you need to cancel your line they will make it impossible and continue charging you and make up excuses to do so indefinitely.”

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Posted 5 years ago

“Bad service bad network”

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Posted 5 years ago

“Bitte geht staatlich gegen dieses Unternehmen vor: Das ist nicht mehr tragbar. Zu meiner Story: Ich habe ca November 2019 einen Vertrag über den Kombitarif für DSL und Mobilfunk über Vodafone abgeschlossen. Da ich kein Eingang der Simkarte oder auch den Router zugesendet bekommen habe, habe ich sofort meinen Auftrag schriftlich gekündigt und auch eine Bestätigung dazu bekommen. Soweit so gut. Ab da fing es an mit ständigem Email Verkehr, dass ich doch bitte Rechnungen zahlen solle, die mit dem Auftrag zu tun haben. Auf die Email kann man nicht antworten und per Hotline spricht mit einem ein Roboter, der unbedingt eine Kundennummer braucht, die ich aber natürlich nicht hatte. Ab zum Anwalt und versuchen zu klären: Im gleichen Atemzug bekam ich einen Anruf, dass sich Vodafone um alles gekümmert habe und gekündigt ist. Dachte ich ok doch nicht so schlimm... Dann ging die Story weiter. Vodafone schickt bis heute weiterhin Rechnungen zu einem Auftrag wo ich nicht weiß wovon die Rede ist. Der Anschluss ist laut Rechnung abgeschaltet, obwohl ich keinen Vertrag habe und zum krönenden Abschluss bekam ich einen Inkassobrief am Wochenende in dem mir Mahngebühren, monatliche Grundgebühren und auch Schriftgebühren in Rechnung gestellt werden für die nächsten 2 Jahre. Ich habe sowas noch nie in meinem ganzen Leben erlebt und bin einfach nur schockiert wie ein solches Unternehmen noch Kunden generiert. ICh wünsche keinem Misserfolg, aber ich apperliere an jeden, der das liest bitte niemals zu diesem Unternehmen zu gehen. Egal wie verlockend die Angebote sind. Ihr seid komplett aufgeschmissen, wenn ihr Probleme habt. Tut euch selbst einen Gefallen Alles gute”

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Posted 5 years ago

“Just been told I’m racist by a overseas Vodafone customer service agent that said sorry sir I don’t understand your accent when I asked would it be possible to transfer me to someone that could he called me racist. Just this minute got my pac code and moving today.”

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Posted 5 years ago

“Customer service is shocking been in discussions with them for nearly 3 weeks and on phone to customer services for nearly 3hrs and still nothing being sorted would not recommend them to anybody stay clear of them folks. 🙁”

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Posted 5 years ago

“Offer great upgrade options - but customer service has not been great. Poor communication at times and delays delivering new phone.”

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Posted 5 years ago

“Probably the worst company I have ever dealt with. Had A LOT of issues 1 day and 1 month after I signed up. I had to call them almost daily to "reset" something so I could use the internet. I had to hold for over 2.5 hours at one point. They offered me compensation twice, which I accepted however it was never given. It can take a good 5 minutes to start a show on Netflix, and real spotty reception around my house. Unable to play any online games on my phone using the vodafone broadband as it keeps slipping in and out. PLEASE PLEASE PLEASE NEVER EVER TAKE OUT A CONTACT WITH VODAFONE. RIDICULOUS CUSTOMER SERVICE, ALL CALLS ANSWERED IN INDIA, THEY PASS YOU FROM PILLAR TO POST WITHOUT ACCEPTING ANY BLAME.”

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Posted 5 years ago

“Discusting internet and service.The tec team are useless 9 phone calls later with the same questions and problem still not sorted.I am changing companies today”

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Posted 5 years ago

“Would leave no stars if possible . Vodafone are by far the worst network I've ever been on. The phone and internet signal are awful with"dead spots" everywhere. Customer service are unhelpful and uninterested. Anyone thinking of joining Vodafone....DON'T. I guarantee you will regret it. Simply awful, avoid at all costs.”

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Posted 5 years ago

“Avoid this bastards”

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Posted 5 years ago

“Being a customer for 6 years, all Bill's paid in full on time. Even when I have been abroad and my bills been in the hundreds!!! The one time I reach out for help due to moving jobs(I was paid weekly now paid monthly) I get slapped with a late payment charge my network cut off and they won't turn it back on without a 50% payment!! Totally disgraceful. When my contract is up I will be swapping providers as they are a joke!”

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Posted 5 years ago

“Would not give them any stars if I could. Terrible people, don’t have a clue what there doing, different stories off different people about the same issue. Worst company ever, DO NOT EVER GO WOTH VODAFONE FOR ANY SERVICES!”

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Posted 5 years ago

“1. Emberrassing reception and speed in London. 2. Horrible, outsourced(not in UK) customer support. 3. Expensive services. Stay away.”

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Posted 5 years ago

“Garbage, stay away. Barely any 4G reception in London, and if there is, it's slowest I've seen in life. How are they still in business, I have no idea. Also, judging from other reviews their customer service is outsourced to another country, so it saves them money, but also completely obliterates the quality of their customer support. So I guess it's gonna be a ride to cancel my contract once it's done too. P.S picture shows speed on a good day.”

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Posted 5 years ago

“Vodafone the most expensive mobile network for loyal customers. Never again!”

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Posted 5 years ago

“I had bad internet my first concrete was good but after few months go down and the contract expensive but i said its ok but its rubbish internet i surprise with Vodafone because i was see Advertisement all we’re said its the best”

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Posted 5 years ago

“The single worst provider I have ever come across, terribly customer service and services. I would strongly recommend not using ANY Vodafone products or services.”

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Posted 5 years ago

Vodafone is rated 1.2 based on 2,014 reviews