Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful!!!! Incompetent useless liars!!!! Changed our broad band provider 3 months ago because the signal was terrible and always dropping out with Vodafone. Since then Vodafone continues to charge us monthly, after numerous lengthy phone calls with customer service being re assured this time it was really cancelled and we would be re funded. Just to get to the next month and be charged again for something we are no longer even connected to!!!”

Helpful Report

Posted 5 years ago

“Worst Internet in the world, don't even bother. They try to con you by saying there's nothing they can do but you're stuck in a contract so looks like I'll be having to pay for 2 Internet connections. Don't waste your time on Vodafone”

Helpful Report

Posted 5 years ago

“Absolute disaster! Nothing works, simplest things take ages, their own website, app and system don't work at all! Just spare yourself lots of headache and avoid Vodafone!”

Helpful Report

Posted 5 years ago

“Persuaded my wife to join me at vodaphone purely because the signal was better in our home. We obtained a PAC code to keep her old number and went to purchase the new phone. Six days later and after 3 attempts they have managed to delete the temporary number on my wife's phone and not transfer the old number across so she's now got no phone ( and that mess was the complaints department). They now suggest going back to the shop and getting a new temporary number and starting the process all over again!! Oh and when you sound a little upset about the incompetence they feel hard done to. 😡😡😡”

Helpful Report

Posted 5 years ago

“They are the best liars on earth. Went to the store and asked the sales team to confirm that I will receive AirPods before I start my contract and sign and he said yes. The guy who served me later that week for when I collected my AirPods said I will also get my AirPods. Customer service for over a month failed to tell me that I need to speak to whom ever sold the contract to me to discuss this deal and kept lying to me that I will receive it on many occasions. They constantly lie and promise false promises. Do not trust them at all”

Helpful Report

Posted 5 years ago

“Called Vodafone in November, gave 30 days notice to cancel my pay monthly contract as it had expired. They said final bill will be December. But what happened on the 8th of Jan? Another bill was generated, processed and paid. I had not used that sim since November. Vodafone have unlawfully taken money out of my account and customer support from Amit and others have been not helpful in fact they are lieing to me.# Update: 19/01/2020 still no refund yet. According to Gov UK am i entitled to claim interest of 8% per day for my refund to return. Update: 19/01/2020 Vodafone Customer Relations emailed me to say a refund has been initiated of £40.94. Update: 27/01/2020 compensation amount £15 was refunded but i am missing my actual amount payment of £25.94 to be refunded. Update: 27/01/2020 Vodafone advises me the refund will take 7 more working days. 1) Why do you provide false information to your customers? 2) Why should i have to wait extra time for my refund. If you staff did a job correctly they would refund me 7 working days after Jan 8th. I think Vodafone need to train their team!”

Helpful Report

Posted 5 years ago

“Vodafone ruined my life. I came to fro Three to Vodafone because I thought I would a better and faster internet connection but unfortunately I got the slowest ever connection. If you try to open a picture in a search, you have to wait at least 15 seconds, and by god if you try to open a video anywhere it will make you miserable. I do not recommend Vodafone at all. Please guys go for anything but Vodafone.”

Helpful Report

Posted 5 years ago

“Vodafone is one of the worst customer service I ever came across I moved from EE to Vodafone since I moved it was a nightmare poor network round Essex you will hardly get 4G Internet service on the phone very slow So I contacted the customer service regarding slow Internet and I don’t get 4G all of the advisor who work for Vodafone they have no clue what’s going on their network they will give me same story all the time there is some maintenance going on and it’s been eight months same old story I am finishing my contract soon I can wait to get out And I will be happy to go back to EE pay more money get better customer service and one of the best network shame on you Vodafone shame on you 🤯🤯🤯🤯🤯🤯 please everyone don’t buy Vodafone stay away from this network”

Helpful Report

Posted 5 years ago

“If you go with Voda for anything make sure you're a sadistic person because their support will treat you like it's a snuff film.”

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Posted 5 years ago

“Worst network for vodafone and mobile. Not recommended at all. Please avoid this network”

Helpful Report

Posted 5 years ago

“Absolutely, unbelievably awful broadband. The router must be the absolute cheapest thing they could find. The signal barely reaches one room away. The connection itself is slower than it was with last provider, inconsistent, and for the past few weeks has dropped out (entirely, no wifi or wired connection) about 10 times per evening (for about 3 minutes per time). IT LITERALLY CUT OUT WHILE I WAS WRITING THIS REVIEW. Incredibly awful service. STAY AWAY.”

Helpful Report

Posted 5 years ago

“Hard sale . We're is the address to return things”

Helpful Report

Posted 5 years ago

“Unfortunately I choose Vodafone for my broadband when moving home - two months ago and every form of contact with them has been a mess up. I signed up over the phone because the website wouldn't work. They had the wrong address on the router - luckily I had it delivered to a pick up point. They needed to send an engineer over to set up my router so I booked an afternoon so would only take half a day off work. He came in the morning. The line didn't work so had to have BT fix it first. I tried to get a username and password so I could log in and claim the promotional gift. They kept giving me the wrong details which didn't work. They cut me off, without warning, when I eventually managed to get through, they said I hadn't paid my bill. No warning despite a direct debit account set up. Another was set up (My bank account now shows 2). I've tried to contact them by online web help, phone and the online webform. EVERYTIME being a problem. They don't recognise my account, I can't progress past the automation because I don't have a username or account number or order number - none of which was supplied and which was why I was contacting them in the first place to get!! Finally tried the CEO email but of course no response so I'm still left without account login and the means of claiming my gift. They couldn't be more incompenent if they purposely tried.”

Helpful Report

Posted 5 years ago

“The Worst Customer Service , she wanted to confirm if am the account holder by texting me the code ( i said to her i don't have the sim is in the BIN so ask me whatever you want ) after she asking me 7 Question like he is working on Police Department and she saw am the correct owner, she try to ask me more difficult questions like what is the last 3 number i called ( never called are made with that number ) so he replay to me after 1hour and half chat , Sorry we are unable to complete the security WHAT THE HELL , SENT THAT ma'am HOME!!!!! Shannon”

Helpful Report

Posted 5 years ago

“Worst mobile network I have ever had the displeasure of being a customer. Customer service is pathetic. ( if you get through to them) . I've eventually managed to escape there overpriced contract. Never again. Avoid at all costs .”

Helpful Report

Posted 5 years ago

“I got a plan where I should pay £19 monthly and receive an Amazon Echo Plus and a £75 Amazon voucher after 4 months. They gave me the Amazon Echo and now they are saying there's no £75 voucher for me, even if I have all the emails from them confirming that I have the right to receive it. They fooled me to sign their contract and now they don't gave me what they promised. I'll cancel the contract and ask my money back because when I signed I had better options of broadband.”

Helpful Report

Posted 5 years ago

“I got a plan where I should pay £19 monthly abd receive an Amazon Echo Plus and a £75 Amazon voucher after 4 months. They have me the Amazon and now they say there's no voucher for me, even if I have all the emails from them confirming I have the right to this. They fooled me to sign their contract and now they don't give me what they promised. I'll cancel the contract and ask my money back because when I signed I had better options.”

Helpful Report

Posted 5 years ago

“Absolutely terrible service with mobile.co.uk and vodaphone. Ordered a sim from mobile.co.uk showing as £14.00 and when order was placed I was charged £23.00 . Had to cancel the sim. Really difficult to get through to vodaphone so had to ring them up at least 5 times. Was told on the first call that the sim was cancelled but in fact it had been active. Was told the same thing by different people. Eventually had to ring up complaints number. They wouldn't at first disconnect the contract and said I had to pay ridiculous amount of money for a sim that was active when in fact it wasnt even used from day one. Eventually got cancelled. But has been a frightening and stressful experience. I would not recommend vodaphone or mobiles.co.uk to anyone. Mobile.co.uk and vodaphone you both as a business need to improve on your customer service. I was very shocked by their service.”

Helpful Report

Posted 5 years ago

“Worst customer service ever! I have been trying to fix my billing issues for 5 months now! Everytime I take a new plan I have to spend half the year trying to get my money back for them overcharging me every month! No one helps! No one solves my issues! You guys are the worst! Can’t wait to leave you once my plan is up! Even though you haven’t sorted my issues you still want to charge me to cancel my sim only plan. What idiots you are, absolute mugs! Wish I could rate you less you fools!”

Helpful Report

Posted 5 years ago

“I was with Vodafone for a few years, but I was never so disappointed as now... First of all never use your app to buy anything! They will tell you one thing never keep a records of your conversation, so no one have a proof about an agreement with them... Second of all nobody knows what they are doing, promised you one thing, then you speak with a different person and he tells you something different... WORST POSSIBLE CUSTOMER SERVICE!!!”

Helpful Report

Posted 5 years ago

Vodafone is rated 1.2 based on 2,012 reviews