Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vodafone's digital assistant Toby is a complete joke and timewaster. It is basically impossible to get through to a human being and talk to someone. I keep being told I have a balance outstanding, then I paid it in the shop and Vodafone still say I owe them money. I then phone up and am told I have an outstanding balance of zero and must pay it. Is this a phone company or a rerun of Monty Python ? Can't wait to leave Vodafone as soon as possible.”

Helpful Report

Posted 5 years ago

“The correspondence is appalling.Trying to sort out a contract at its end is an absolute nightmare. By law you need to contact people about the end of their contract. There was no correspondence by email until I cancelled my debit order, by then I owed more money and still had to give a months notice which now puts me more into debt! It takes 10 days to tell if you have paid off monies owed and then to cancel contract only AFTER the ten days. By then you owe more money and puts you more into debt. Other mobile companies you just cancel with one phone call!! This is pure extortion ! My family members have been with you for 5 years but will be cancelling their contract too.”

Helpful Report

Posted 5 years ago

“Appalling service I wouldn’t recommend this company to anyone!”

Helpful Report

Posted 5 years ago

“If there was a zero I would choose that Awful company ruins people’s lives with poor communication and credit stamps on people names willy Nilly. Communications ombudsman should close this company down”

Helpful Report

Posted 5 years ago

“I haven't been in this situation before Vodafone is really bad service provider "home broadband". I've been out of service for two weeks so far And the customer service they don't do anything about it the only thing they say we working on it when you ask to speak to a manager they hug the phone on you very terrible service I don't recommend anyone to join them.”

Helpful Report

Posted 5 years ago

“WORST COMPANY EVER. randomly cut off my phone with no explanation and couldnt even tell me why it happened when spoke to them about it. Randomly switched my phone to pay as you go. Randomly adding more money on bills. STAY AWAY”

Helpful Report

Posted 5 years ago

“My experience is very similar to the negative reviews below. I have been trying to get my Vodafone broadband to work for several months now. I wish I had gone with a different provider. Each time they promise to fix it and each time (idiotically) I believe them. On each occasion it seems that a new problem arises: first the router was not delivered (their delivery person had a faulty machine apparently), then the router did not work, then they unilaterally cancelled my contract, then (after promising to accelerate the process) I restarted with them and again the router was not delivered on time, when it arrived it did not work, they promised to send an engineer, and AGAIN they unilaterally cancelled the contract. Now I have (stupidly) given them one more chance and it is no surprise to me that they stopped communicating with me. I have no idea whether an engineer is going to come and assist. They repeatedly promise callbacks or calls and do not follow through. They have often repeated advice on fixing the router that did not work the first time (and unfortunately they are very bad at keeping track of the advice they have given to date). I would try any other provider.”

Helpful Report

Posted 5 years ago

“Stay away - this company is the worst broadband company I have ever had the misfortune of being involved with. I switched providers once my contract was finished and went through a trade transfer so the new company Plusnet asked for Vodafone’s permission to take over the line and therefore cancel their supply. Vodafone agreed to this everything was cancelled and paid for, so new broadband and home phone number. Then Vodafone kept sending out bills saying we owed them money for a service they were not providing us. In short called then 8 times and had to talk to them for over 6 hours - every time they apologise and say it is sorted but then it just happens again. Then they have the audacity to threaten a £99 fine for not returning their router, although it doesn’t say anything in their terms and conditions”

Helpful Report

Posted 5 years ago

“This is the first review I have ever written as I have never felt so passionately about warning people of the disasters ahead should they choose Vodafone. I bought a new phone and contract 7 days ago. Since then I have spent 6-7hrs in their stores and 2-3hrs on their online help trying to make it work, and subsequently trying to cancel the order and retrieve my original phone number on a working SIM. This has still not been achieved and I received the usual 'it might take up to 24hrs to resolve so come back tomorrow'. They've fobbed me off with that 6 times now. I have been without my phone number for 7 days, including for the whole of Xmas. They are truly hopeless. They breached the contract (as confirmed by Citizen's Advice) and have failed to restore my original situation on return of the product. Avoid, avoid, avoid!”

Helpful Report

Posted 5 years ago

“Have wasted enough of our day with Vodafone to go into too much detail, suffice to say all was ok until we had a problem with our phone, which was still under warranty. Must've spoken to 6 different departments and was finally told to phone the store. Rudest lady ever there (cwmbran store) was so bad we decided we would rather pay £80 excess and claim through insurance than deal any further with any of them. AVOID”

Helpful Report

Posted 5 years ago

“I decided to switch to Vodafone from 3. The switch was supposed to happen over three days ago. I signed a contract 9 days ago. I have a business account. My phone number has been disconnected and is not active at all. I keep contacting Vodafone and they're doing nothing. My customers cannot contact me. They must think I closed my business. This is a joke!”

Helpful Report

Posted 5 years ago

“Continuing poor call quality. Came to a head when I needed emergency help through the NHS 111 service and neither th operator nor the pharmacy could understand me due to pathetic call quality. Complained to Vodaphone but they want to charge me £287 pounds to cancel my contract which ends mid year anyway. Pathetic way to do business. Going back to EE!”

Helpful Report

Posted 5 years ago

“Despite being with Vodafone for 15 years! i feel these days i am being taken more and more advantage of. I've recommended family and friends to them in the past only for those people to encounter issues such as Vodafone not apply a child data limit which racked up a huge bill for one friend despite this being set up in a store! It took hours of arguing on the phone to resolve this. Then the same happened to me despite having a data limit set up! I was happy to use some data but the bill racked up with no warnings. I recently upgraded to an S9 then 2 months later a deal has come out £12.00 cheaper for new customers??? Despite this Vodafone will not drop my price to match the new customers offer which i feel is really harsh. NO LOYALTY TO LONG TERM CUSTOMERS!!! I will be looking around now as i have heard plenty of good things elsewhere and nothing but being taken for granted by VODAFONE!”

Helpful Report

Posted 5 years ago

“Vodafone used to be good many years ago but have now become very bad. i had my pay as you go number given to another customer after just under 3 months of having the sim card it then said limited service and could not be used . many phone calls later and they stopped me from going through to the complaints department. i have now made a complaint with Ofcom . i would avoid Vodafone and i will never recommend it to anyone anymore”

Helpful Report

Posted 5 years ago

“Had my pay as you go mobile number given away by vodafone to another customer 3 months after i had the sim card they blocked me trying to complain i have gone to Ofcom and have complained there i have voice recordings to i would never recommend Vodafone to anyone anymore”

Helpful Report

Posted 5 years ago

“the worst customer service ever 2 hours of total getting no where fast I think they do it just to wind you up get more help from a brick wall ?”

Helpful Report

Posted 5 years ago

“Bad customer service and the worse mobile phone provider. This company don't tell the truth to customers.”

Helpful Report

Posted 5 years ago

“Vodafone sent me a phone 6 days after I cancelled the order twice. The manager of the customer complaints team was extremely rude and lied to me about a conversation he hadn't had with the customer returns team. I think you need to audit your complaints team Vodafone and listen to the recorded conversations. My experience of Sky customer service has been fantastic.”

Helpful Report

Posted 5 years ago

“This company is unbelievable, there customer service is beyond useless, you get passed around with nobody having a clue with your issues, they say they will ring back and never do, I even went to a store to see if I could sort my issues and was told basically no!! I have stopped my DD and they still don’t contact you, frustrated is an understatement”

Helpful Report

Posted 5 years ago

“Worst experience so far in the UK. Unprofessional customer service, no communication when asking for managers. Money has been taken from third party companies through vodafone that I have never heard of or signed up for. This just shows how much they care for their customers. Never had a problem with these kind of situations. Very disappointed in Vodafone.”

Helpful Report

Posted 5 years ago

Vodafone is rated 1.2 based on 2,012 reviews