Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“can't believe I've been with them 24 years customer services useless send you a text saying I will ring you in half hour and then ring you straight away don't even get the option to say whether you can take the call or not, agreed to phone deals at one price and then they change the price, premier numbers blocked and Texas that's what they say and you get a message confirming that premier numbers and texts are blocked then you get your bill then you have to ring up to see why you've been charged for these numbers and then they tell you it doesn't block them all, so why do they send you a message premier numbers and texts blocked,,,here is a copy of there email Hello, Just to let you know, we've now blocked calls to premium rate numbers from your mobile number + as requested. If you change your mind and want to remove the block, just log in to My Vodafone to update your settings. Thank you, The Customer Care Team”

Helpful Report

Posted 7 years ago

“Honestly l have never had such terrible customer service before they really do not care about their customers. I took an account out for my grandparents and then contacted them two years ago to transfer it to my grandparents and was told it was done. This year January my grandparents told me their phones have been barred and did not know why and that they have been paying high amounts of money 200-300. I called to sort out only to find out that the account was still in my name and that it has massively affected my credit rating. I phoned from the 18th and spoke to someone for 4hrs trying to sort it out being passed from one person to another then the following week called spents 2.5hrs on phone sorting out the same things as the week before and being told that there were no notes from the week before. I then set up a payment plan which l.have been told today l not done and my granparents honest have still been restricted even when l was told that they would unrestrict it two weeks ago. The other week l called despite exaplining that this account is not meant to still be in my name therefore do not know the details unfortunately l was told l.could not access the account now which was strange cause all the times l could and told to go to the shop and set up a pin which l did and the phoned again and spent another 1.5hrs on phone exaplaining the whole situation and going through billing again!!! And then this week l was told l could not access account and there was no pin. I went livid and demanded to speak to the senior as l was not going yo the shop again!!! To set another pin. I feel there is no communication between the different departments and each time you call you have someone different each time who has no clue what was done and said before because there are no notes. The staff ate no properly trained for the job some do dnot know what you are talking about feels like you are actually teaching them. I dod no like the fact that between 18.01.18- 15.02.18 l have apent a total of 10 hrs or more on the phone with Vodaphone. So dissapoimted with the level of customer services and tge services in place. The customers srevice assistants some of them bless are polite but l think the main problem is the top the seniors who do not really care about customers and of courae you get the odd assistances who have no clue and have no training. I do not even want to start with their broadband which they misold to me and told it was going to be sorted only for it not to even be sorted. I would not even give Vodaphone 1 star at all and would not recommend it at all. Stay away find someoneone else.”

Helpful Report

Posted 7 years ago

“Please, please , pleeeeeease stop outsourcing your complaints to India. I have nothing against them, but when someone gives you a callback in response to a complaint you submitted the least you expect is that A) they read the complaint (spoiler, they haven't) and B) they know enough English to give you a better solution than "i can't help with that" or "someone will call you back", kicking off the stupid cycle all over again. Screw this company.”

Helpful Report

Posted 7 years ago

“Absolutely horrible, outrageous and unacceptable customer service. I have spent 2 years regretting my choice of getting involved with this company. I would never use Vodafone or any associated products ever again and I honestly hope they shut their doors because everything about this company is bad news and immensely frustrating.”

Helpful Report

Posted 7 years ago

“My horror story with Vodafone still continues. I opened account with them in January and closed the account the same month, as I wasn't able to activate the offer. They told me that I can't close my account, as I'm not passing security questions. What they did, they opened my account using my husband old account. When I received the letter confirming the direct debit set up I could not believe my eyes,as the direct debit was set up with my husband bank details and I was addressed MR instead of MRS. God knows what information they holding under my account, but I recently received a letter that my account has been suspended, as I owe them 20 pounds. How my account can be suspended if I closed it in January. I big horrifying experience. The worst customer service I have ever experience in my life. I would never use or recommend the Vodafone to anyone.”

Helpful Report

Posted 7 years ago

“Over charged for my bill, not the first time either. When I contacted Vodafone I was advised the over charge would be taken off, only 1 was so I contacted again, then was told there was no promise made to take the money off when I was advised it would be, I have a picture of the conversation and was still told I was wrong! Been a valuable customer for around 10 year with Vodafone! just goes to show they don’t really care about customers, more about the money.”

Helpful Report

Posted 7 years ago

“Very poor service, they charge you an exploitative amount of money (over £200) for going over my plan with no redress. I feel totally used as a customer. Avoid them at all costs as they don't care about their customers.”

Helpful Report

Posted 7 years ago

“Submitted a complaint via the online portal... was told they didn't have enough details and now I have to call them at a chargeable rate. Ridiculous.”

Helpful Report

Posted 7 years ago

“When you're giving a callback to discuss the tonne of issues you've dumped on me, least you could do is read the bloody file instead of making me tell the whole freaking story all over again... only to then say "someone will get back to you" and have to repeat everything all over again with the next robot person that calls!”

Helpful Report

Posted 7 years ago

“i am currently on hold and have been put on hold half an hour.. i was given an upgrade and then the next day my number was blocked for a good few hours... i have kids in school and i was only emailed by one of the moms that ure phone is coming up as un recognised. After that i found out that my numebr was under fraud check and no update was given to me about the upgrade, it was as if they wanted me to leave the upgrade. I provided them by bank statement, drivers license copy and a utility bill...the fraud was cleared, obviously there was no fraud, it was the same number, same account all the activity was happening from, Ive been with them 11 years so they should know when its fraud or not... now i have no update on the upgrade, 45 mins ive been on hold already... they have no record of my upgrade! and theyre not even talking to me, very disappointed in them”

Helpful Report

Posted 7 years ago

“Abysmal, atrocious, awful service. You'd be better off with 2 cups on a string than getting a phone from these idiots.”

Helpful Report

Posted 7 years ago

“very poor costumer service, I had 3mobile for 6 years and thought they are average, but 2.5months with VODA and I give 3mobile 5+. Paid almost £300 in charges in 2.5 moths with VODA. Extremely cheeky and misleading!”

Helpful Report

Posted 7 years ago

“Just a terrible company all round. Not helpful, not trained, not even competent at basic human interaction. Honestly I feel like I would have made miles more progress talking with a literal doorknob.”

Helpful Report

Posted 7 years ago

“Shittest network ever. Shittest customer service. Charge you for no reason. I am with vodafone for four years and first two years were fine and now is just bullshit. Please avoid taking vodafone network”

Helpful Report

Posted 7 years ago

“How can something so simple be so god damn hard! All i want to know is why a light on my Vodaphone Sure Signal is flashing, and why i can't connect anymore. 2 months, 19 phone calls, 8 departments, and 43 different people later, the device has died and i still haven't had any technical support from Vodaphone. I will never, ever, EVER recommend Vodaphone, and will absolutely be switching provider.”

Helpful Report

Posted 7 years ago

“I have been with vodaphone for over 20 years. I was on a unlimited call deal with both my business phones on a sim deal. I was using all my data and wanted to upgrade for more data. after explaining to the operator over the phone we upgraded and a month later got hit with a £300.00 bill thanks. called to try and sort out the problem but they where no interested. left saying they would phone me back but never did. Told me to get out of the contract i would have to pay another £300.00. I will never use Vodaphone again.”

Helpful Report

Posted 7 years ago

“If I could score below 1 I would! Not only are they really unhelpful they just want your money and don’t care about anything else. Not only did they have my upgrade date wrong costing me an extra £160 they didn’t apologise and offered me £10 back! When deciding I would actually stay with them and give them a chance they ruined it again by telling me I could keep my old number to then be told after I buy the sim only contract that I would have to give 30 days notice and won’t be able to keep my old number. I shall be cancelling all the contracts I have including my broadband with the shambles company!”

Helpful Report

Posted 7 years ago

“Worst customer service in 20 years, fobbed off, CLUELESS...met with 'errm nothing I can do'..' I don't know'..' Visit the Voda store'!!... so incompetent!! Spent almost 1 month trying to get my Samsung S6 unlocked from their network. Provided NUC code..doesn't work on its own, also need an MCK to unlock. Spent an entire afternoon phoning Vodafone..problem unresolved. Vodafone didn't have a clue what I was referring to? They even told me to phone EE for PUK..I know this would not work as the phone was locked to Vodafone network and Vodafone also told me phone Samsung to have the phone reset 😡??Spoke to Basam on 26/1/2018..clueless text me a master code, but this would reset my phone..I didn't use this..she also said she would call me back in 2 hours..no call back 😡😡. Eventually, I had to get the phone unlocked through a 3rd party @ cost, but provided an MCK and NUC with step by step resolutions to unlock..and it worked. Spoke to Mohammed today 27/1/18 to reimburse told me nothing he can do..clueless and told me to visit store. Vodafone complaints apologised for poor service and inaccurate information..but refused to redress and compensate & stated they will give me £20 'as a goodwill gesture' will not reimburse £32.39 for cost incurred to unlock with third party...rude and patronizing. NEVER use Vodafone AGAIN!!”

Helpful Report

Posted 7 years ago

“Miscommunication, Lack of response, Incorrect information sent, Careless Operatives, Cannot access my account.”

Helpful Report

Posted 7 years ago

“Regret that signed contract with vodafone. I was charged more than supposed. Stealing money from people. Customer service totally unprofessional, cannot answer simpliest question.”

Helpful Report

Posted 7 years ago

Vodafone is rated 1.2 based on 2,012 reviews