Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst network in history. Dodgy AVOID AVOID. Is almost impossible to cancel and for them not to bill you at least another few months. The first time I decided to change from them. I rung up. A month or 2 later they got in touch said I owed £125. As the cancellation on phone didn't go through and I should write a letter to cancel. So my partner paid. A few year later was stuck so went back to them.... They overcharging for data after about a year. Bill was nearly double each month. In the end I had to give up and get another sum while still paying for last few months of contract. Then it came to cancel due to last experience and failing hearing I sent a letter to cancel in February. Took them to apirl to contact me on my new EE number.... Said I had to ring them.. I can't. So try live chat for advice. Was given email for disabled and never hear back from them. Letter was sent saying I owe £152! Daughter rung up told her had to be paid plus bill for apirl since still wasn't cancelled. Finding it impossible to cancel any way but via phone when can't hear and they know this. Unreal greedy corporate scum bags”

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Posted 7 years ago

“Appalling service. Left me nearly a month with no service so not even my emergency call buttons work. Given one star as there's no option to give less”

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Posted 7 years ago

“The worst company ever I give 1 star only because 0 is not an options”

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Posted 7 years ago

“What ever goes right with Vodafone !”

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Posted 7 years ago

“Worst customer service ever. Upgraded my phone and was told phone is waterproof gets damaged in rain and now the expect me to pay .but now apparently I wasn't told it was waterproof I know what I heard!! Never coming back”

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Posted 7 years ago

“last time I write a review Vodafone contact me within 10 minutes of writing review I was busy they told me they could ring me back so I ask them to ring me back at 16.00PM o'clock that day never heard from them again apart from two or three days later their call centre in India which I have spoke to and they cannot get my bill right what do I do”

Helpful Report

Posted 7 years ago

“Just terrible. After months of trying to find a resolution, finally got a hold of a manager who had authorisation to try and help us... except they didn't. It was just more of the same "yes that is a problem, i'll look into it and someone will call you back". That was weeks ago and i still haven't heard anything.”

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Posted 7 years ago

“I've been paying 4months already for a 4g SIM contract and I still didn't get it 4g. max i have is H+ on the top of that I. Received SMS today that they will increase my contract for 3.6% beacuse of the UK inflation if I could give -10 starts review I will do it”

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Posted 7 years ago

“Vodaphone provides the shittiest customer service - you don't even deserve 1 star! The manner in which customers are treated is disgusting! Shame on you!!!! Don't you fucking dare contact my company when we move to another mobile provider.”

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Posted 7 years ago

“Lost one of the phones on my contract but they blocked the wrong device. 5 days later I have still not been unblocked and the paperwork I need to claim for the lost phone is incorrect so I cannot claim for a new handset. And nobody can do anything to put it right. Complete joke.”

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Posted 7 years ago

“Vodafone are amazing 10/10****************”

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Posted 7 years ago

“I rang Vodaphone with regards to an upgrade. The lady on the phone was more than helpful. Firstly see asked me what I was looking for, then did what ever she could to make it happen. She even got authorisation to add a 10% discount to my whole bill. Basically I ended up with the phone I wanted, the contract terms I wanted and the price was within £1 of my previous contract with them. Plus I get to keep the same number. Over all the phone deals and companies I contacted Vodafone were by far the easiest to deal with and understood my needs and requirements. Plus there coverage is one of the few that covers my area. Fantastic top rated service. I recommend Vodafone to everybody. Phill”

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Posted 7 years ago

“Its a waste network. customer care response is horrible there is no customer service y asking for opinion dont bluff customers.huuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff”

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Posted 7 years ago

“Horrendous customer service, they never gave me straight answers regarding my contract, and when I went to cancel my contract, they called me multiple times in the last few days to straight and persuade me to stay with them! I had to block the number”

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Posted 7 years ago

“Rang at 7.32pm - gave my name and number to a woman who left me holding 10 minutes, then came back and with no explanation said she was transferring me, even though she had no idea what my query was. Then Ed Sheeran songs on a loop started, and a robotic female voice began telling me every two minutes how busy they are. Yes, I know I could have hung up long before but I was curious to see what would happen at 9.00 pm when they close. Sure enough, I was still on hold at 9.00 pm at which point I lost the will to live and hung up. So, they either have no queuing system or some other poor souls were on hold even longer than me. Words fail me - draw your own conclusions.”

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Posted 7 years ago

“Switched broadband to Vodafone have been without broadband for 4 days now.Customer service aren’t much help.Everything was working fine until I switched. I would not recommend them to anyone”

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Posted 7 years ago

“Took out a 12 month plan with a handset. Assumed (stupidly) that it would only last 12 months. Called up a week before to let them know I was leaving and lost an hour on the phone being told that not only should I have contacted them 30 days before, but it would be at the full £58 per month cost! Even though I took out a 12 month deal to pay off the handset, month 13 is also this cost. This means if existing customers stay with them, if they don't call with 30 days notice they'll be charged as if they were still paying off the handset. I run a business, and will shortly be looking at phone providers for all of my employees. Fair to say it won't be Vodafone! Awful customer service, they were actually quite rude! Avoid!”

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Posted 7 years ago

“Really poor customer service that failed to resolve my billing / number issue - passed from pillar to post.”

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Posted 7 years ago

“Bought Kippy pet GPS from them. Stopped working after 11 hours no one interested in customer service. Couldn't or wouldn't resolve issue. They say will take 10 days to get me new one. Stay away from useless company and cancel your subscriptions. Have phone with EE who seem to be more professional.”

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Posted 7 years ago

“I was called by Vodafone and they convinced me to move two mobiles, broadband and IPad services to them. WORST MISTAKE EVER!! I have spent the last year taking them to the Ombudsman for every account that they have no interest in resolving unless they are instructed to! There customer service team are unfriendly, unhelpful and rude! Don't move your account to them unless you have the time to constantly call and have the extra time to use the Ombudsman. Even now they have admitted fault and provided refunds etc I am STILL the owner of a brand new 7 plus that does not work... called again today and they refused to believe I got the phone from them! I had the Ombudsman prove they provided it.. its a joke... Cannot wait until I can get out of the contracts and go back to my previous provider who NEVER caused any problems! Virgin Media come back! All is forgiven!!!!!!!!!!!!!”

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Posted 7 years ago

Vodafone is rated 1.2 based on 2,012 reviews