Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last week whilst purchasing a new phone within my local Vodafone shop I was also offered a £14.50 SIM only Pay Monthly deal which I thought at the time might be better for my needs in relation to Data and internet use. . However, having considered the options I decided that during the 30 day cooling off period I would like to change back to a Pay As You Go customer. To do this, I contacted their Customer Service Team and this was where my journey really began. I was passed around different teams, I was cut off and phoned back but this time I got t to speak to a very nice man in Egypt who totally understood what was needed and phoned me back on Sunday morning and then passed my call back through to someone in a team in the UK. All I wanted to do was to revert back to being a Pay as You Go customer and to use the credit of approximately £10.91 which I had already built up previously together with my Big Value Bundle which I had on the Thursday morning. . After speaking to six different representatives within different teams at Vodafone. I was assured that my request would be dealt with. However, I was not advised that I would potentially lose both Pay Monthly and Pay As You Go services.. !! This afternoon Vodafone took it upon themselves to remove my internet and phone service completely That includes being able to make outgoing emergency 999 phone calls. Also people cannot contact me on my phone as it will not accept incoming calls. . I had approximately £10.91 in credit on the Pay as You Go Scheme as well as a Big Value Bundle prior to the change to Pay Monthly. These benefits seemed to disappear into limbo with the change over to Pay Monthly. I cannot understand why theyhave removed all of the services and now my phone number is invalid!!. I would like to remain as a Vodafone customer but the way in which my request was dealt with is atrocious.. When I tried to complain online I couldnt complete the action because the form had a field which required mobile phone number to be completed. An error message appeared advising that my mobile phone number was was invalid..Therefore I was unable to submit the complaint. So Vodafone seem to have also deleted my mobile phone number and dont even want to know about my complaint!! . I feel that this company is fraudulent, dishonest, there are too many customer service agents and teams dealing with this bit and that bit around the world and Vodafone are unable to deal with anything that is simple never mind something that is slightly complex. Up until now I have had no real issues with this company but would urge anyone using Vodafone to think very carefully about it...”

Helpful Report

Posted 6 years ago

“customer service was appaling and they do nothing but feed you lies and fob you off”

Helpful Report

Posted 6 years ago

“Hello We’ve been emailing you for a month now! We’ve sent over Michelle’s medical records over several times. As the medical team said they would help with Michelle’s high bill due to her health condition and health bills. I really don’t believe this is right and frankly disgusting. We have already made 1 payment to you which we felt was ideal considering her situation. I believe you are taking advance of sick People and we have made bad complaints against you. We’ve also taken this to ombudsman. We’ve been treated so poorly and so rude by your staff even making Michelle cry! Kind regards”

Helpful Report

Posted 6 years ago

“VODAPHONE ARE ROBBING FROM THEVTERMANALLY ILL. Your new advert states " if you are not happy you can leave" and yet they have made it impossible for me and my mam to end my dad's contract. Dad has alzhimers and has not used the phone in over a year, we kept paying till the contract was up, like we were told we HAD to do, (EE and Virgin both allow you to end contracts with no fees under special circumstances) So then we took in our Power of Attorney (the legal document showing we can do everything on behalf of my dad) to the Newcastle store, where the staff were clueless and kept contradicting what we had to do. "You can do this on the phone" " you have to do this in person" " we can't do this" "we need to deal with john" . . . So I asked for the manager, who was less helpfully, showed no compation, and pretty much accused us of faking the legal document "identity theft blah blah blah" "i could have made that" . My mam left the store in tears, I was furious, Suffice to say we still have the phone. We are now seeking legal advice and 3 family members have now switch to a different provider (monthly loss of £117) and all because vodaphone are determined to STEAL £12 off a man with Alzheimer's every month. I WILL HIGHLY RECOMMEND PEOPLE AVOID YOUR COMPANY.”

Helpful Report

Posted 6 years ago

“Appalling charges with Vodaphone. I received a £215 bill for one month. I had only one warning during that time indicating my data was over. I found several cases of this on forums. I will no longer use Vodaphone. If you use it make sure you check that your phone is connected to your wifi and not accidentally pushed off or you will be bankrupted. This is the only way I can explain my data usage. Customer service was completely unsympathetic to this issue.”

Helpful Report

Posted 6 years ago

“I first tried to use the online service, first it said I wasn't registered, then when I typed in all my details, it wouldn't accept them, as ...I was already registered. Then tried the online chat, Vodafone staff clearly don't employ typists with a good speed. Then asked them for a number to call a human being on. In total, I spent four and a half hours either on the phone or waiting to call them back. At the end of all that time, I still couldn't log on, or arrange a new contract, or get details of the previous contract. Call centre staff, apparently in India, had very poor pronunciation, and gabbled. Lost count of how many times I asked them to talk more slowly and more clearly. Total disaster.”

Helpful Report

Posted 6 years ago

“Scamming company, ripping off their customers and not protecting your data. Was offered a deal, webchat froze, got back in touch straight away & they rescinded their offer. Rude ‘customer service’ agents but eventually the deal was honoured, only to be sent a faulty phone. After that I I was harassed with text messages after I had opted out of receiving any of their marketing texts, so a breach of PECR rules. Failure after failure made me want to leave Vodafone and as a parting gift they are charging me £1050. Never again for me and if you plan on switching to Vodafone, think again and read their reviews. Votes worst provider over the years. I didn’t look things up and I’m paying for it now so inform yourselves and AVOID AT ALL COST.”

Helpful Report

Posted 6 years ago

“They will forget what they quoted you. Charge you twice as much, make you go over drawn. Not compensate you for over drawn charges. Not refund until many investigations completed. And even then they'll forget, not put in in your notes and do it all again. I will be cancelling my Contract as they have not upheld their part of the Contract. vodaphone is a terrible company and you will never be a valued customer no matter how much you spend, cus they just don't care. I will remove this review if vodaphone compensates me massively”

Helpful Report

Posted 7 years ago

“I ORDERED BROADBAND FROM THEM ON 21ST MAY WHICH THEY PROMISED THAT MY SERVICES WILL BE ACTIVATE ON ON 4TH OF JUNE AND I WILL RECEIVE ROUTER WITHIN WEEK AFTER PLACING AN ORDER. TODAY IS 6TH OF JUNE AND I AM STILL WAITING FOR ROUTER AND MY BROADBAND SERVICE ACTIVATED ON 4TH OF JUNE. THEIR BILL PAYMENT STARTED AND I SPOKE TO STAFF EVERYDAY FROM 2ND OF JUNE AND EVERYONE SAYING IT WILL COME NEXT DAY AND THEY WASTED WEEK. TODAY I SPOKE TO PAUL WHICH IS ENGLISH GUY AND HE DON'T UNDERSTAND ENGLISH. WHEN I ASKED HIM TO CAN I SPOKE TO YOUR SUPERVISOR OR MANAGER THEN HE CLEARLY REFUSED AND SAID TO ME THAT FIRST I HAVE TO TELL HIM REASON WHICH I ALREADY EXPLAINED HIM BEFORE REQUESTING TO SPEAK TO MANAGER. I THOUGHT FROM LAST WEEK I WAS SPEAKING EVERY DAY WITH STAFF AND THEY COULDN'T HELP, SO I WILL RAISE ISSUE TO THEIR SUPERIOR PEOPLE AND THEY CAN HELP ME OUT. BUT I AM VERY DISAPPOINTED WITH VODAFONE AND IT WILL BE MY FIRST AND LAST ORDER.”

Helpful Report

Posted 7 years ago

“Vodafone are an awful company and I can’t believe I’m stuck in contract with them for another year.”

Helpful Report

Posted 7 years ago

“Over a period of 14 months, they have lied about fixing a small problem.. initially, they said it was impossible, but once I explained my daughter had bill notifications, they admitted it could be done. but after 14 months, with many phone calls, saying it was fixed, the problem remains. Having now had enough, I have tried to amicably cancel my contract, I have spent all weekend on the phone.. (8+ hours just today) asking to speak to a manager, the reply being no managers here.. then getting to speak to a manager.. finally asking to be put through to someone in the UK, and told it is impossible.. and again, managed to be transferred, so lies upon lies. I can only describe Vodafone as having the worst possible customer service ever.. and still the problem is not resolved. 2 complaints have been raised, and it is now going to be escalated to the ombudsman.”

Helpful Report

Posted 7 years ago

“A lot of problems with them,it has been an awful first month,I had to call them almost everyday.Now ,all seems fine,let's hope it stays like this.”

Helpful Report

Posted 7 years ago

“Where do I start. They breached data privacy and the newly formed GDPR releasing all of your private and personal information to anyone they please. They refuse your rights as a customer and on several occasions they stated that I have no rights! Their management team is worse than their employees. A pack of monkeys could do a better job at communicating and they can't even talk! They refused to allow me to speak to a manager on several occasions and refused my rights. They will not document anything on your notes that put themselves in a bad light. They admit liability and the fact that they have broken the law but refuse to rectify the problem. Do not trust this company with your money or information unless you want everyone knowing everything about you. They are unable to listen to any of the phone calls even though they are recorded. I currently have a case open with the ICO about their breach of data and I am pursuing it as I feel they should not be trusted with anyones information. DO NOT GIVE THEM YOUR MONEY OR TIME OF DAY.”

Helpful Report

Posted 7 years ago

“VFone started charge me double the amount of my price plan without and notice and after long discussion they said I’m free to leave or upgrade, initially I wanted to leave and asked for that code (((PUK) I guess)) then from other end he said if he could do something to keep me I said let’s hear the opinion available for me, he gave me reasonably package and we agreed but it went all wrong when they produced bill much more than what we agreed over the phone, I complained and spoke to everyone in many departments. They passed me from 1 person to another when I asked them to play the records of that call they said they can’t find it even though I gave them time&date of the call, carefull when U upgrade over the phone or anything over phone. They may change anything they like get email of that offer 1st I suppose.,”

Helpful Report

Posted 7 years ago

“THIS REVIEW IS SPECIFICALLY FOR THE BICESTER VODAFONE SHOP STAFF. We have had an ongoing dispute regarding closure of a mobile phone contract. The Vodafone call centre and the online chat are appalling. I have had 3 hour long online chats, which were a waste of time and inconclusive. The UK call centre has cut me off 3 times and I have been kept in a queue at the call centre for over 35 minutes. However, the staff at the Bicester Vodafone shop have bee courteous, helpful, friendly and professional on the many occasions my wife and I have visited. Specifically, Lisa and her manager, Shonna who have resolved this long-running saga. Thank you folks!”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“This review is specifically for the Bicester Vodafone Shop staff. We have had an ongoing dispute regarding closure of a mobile phone contract. The Vodafone call centre and the online chat are appalling. I have had 3 hour long online chats, which were a waste of time and inconclusive. The UK call centre has cut me off 3 times and I have been kept in a queue at the call centre for over 35 minutes. However, the staff at the Bicester Vodafone shop have bee courteous, helpful, friendly and professional on the many occasions my wife and I have visited. Specifically, Lisa and her manager, Shonna who have resolved this long-running saga. Thank you folks!”

Helpful Report

Posted 7 years ago

“Be careful what you signing for !! Before I have singed broadband and phone contract I ask them what will be happen with my internet if I want to move my flat . nothing obviously !!!!!!! All good and nothing to worry apart extra cost and upgrade new contact for another 18 months !!!!!!! If u ask anyone in store or customer service , non of them will tell u a true !!!!! I asked 3 times if a change address will cost me anythig extra , 3 times I heard noooo until my next bill !!!!!😖 Very ,and I mean very disappointed about Vodafone . no more deals with them for me . just waiting until all my contacts r finish and goodbye . my previous provider was a thousand times better then Vodafone !!!!!”

Helpful Report

Posted 7 years ago

“VODAFONE CUSTOMER SERVICES ARE A WASTE OF TIME! Was out of contract with Vodafone, so spoke to them about their new monthly airtime plans, renewed SIM only monthly contact in February 2018 for a further 12 months, specifically on the understanding there would be no RPI increase and the monthly contract amount would remain the same for the duration of the 12 month contract, It was only on this condition I decided to accept a new 12 month contract with Vodafone. Guess what they increased the pay monthly amount by the 2018 RPI, numerous calls to Vodafone customer services to no avail. Fortunately it’s not a massive financial increase, but it’s the principal, so an unhappy Vodafone customer……………….. VODAFONE CUSTOMER SERVICES ARE A WASTE OF TIME!”

Helpful Report

Posted 7 years ago

“The worst company ever in the UK, I was insulted at their store in Westfield Shopping Mall by a staff, I went there to buy a top up voucher and the staff instead of serving me kept interrupting my service to talk and laugh with his friend, who is another client and he made him take my term. After 5 minutes delay he told me he does not have a change of 50 pounds so I told him that is it I do not want to charge as I do not have a change, he immediately told me to speak to him properly when I speak, and I told him excuse me?? Are you lecturing me on how to speak? Then he asked me to get out!! I told him I would inform the management about him, when I called Vodafone claims, I stayed on the line for 15 minutes being transferred from one supervisor to another and repeating the same story, and eventually they told me we are sorry we do not have any authority over our branches, you have to speak to that branch manager and claim theere.. Right now I understand why that staff was confident and empowered to be rude, because they know that nobody cares and nobody will do anything.. This company is a disgrace to this country”

Helpful Report

Posted 7 years ago

Vodafone is rated 1.2 based on 2,012 reviews