Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A £50 wifi dongle does not top up online - a simple problem that at least 6 phone calls and 4 different alleged fixes over the last 7 months have failed to solve. Replacement sim, various resets, new account and numerous assurances that this time it would be fixed. It hasn't and the crowning insult was to be offered the automated number as a temporary solution - something I could have done myself. I feel sorry for the service personnel who are being let down somewhere. I asked for my £50 back and was told that no refund is possible until the problem has been resolved i.e. they can keep going without ever solving the problem! Think about that for a minute...I pointed out that after giving them two opportunities to remedy the problem I was legally entitled to my £50 back. The manager to whom I was escalated said they do not take this view since I can top up some other way - apparently Vodafone are ok to re-interpret the law of the land and to accept it is ok to sell you something which is not completely as described without any obligation. I am posting to say that I have given up and if you encounter the same problem don't bother to try to solve it - use a shop to top up or bin it. Similar incompetence encountered with mobile phone contracts - don't buy anything from them as they take no responsibility for what happens afterwards even if they cannot solve a problem - it is an apparently lawless approach that feels more like the Wild West than a properly regulated and managed business.”

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Posted 7 years ago

“I've been having problems with Vodafone for months now and they never get solved. I've been overcharged on my last few bills and evey time I phone up or go into the shop to fix this the problem still remains. Today I went into Vodafone at the gyle and had the pleasure of being served by a lovely staff member, Hazel. She dealt with me for almost an hour and tried her best to fix it. She contacted customer services for me and worked tirelessly even telling me I could go and get on with my shopping while she contacted places. The problem isn't solved yet but I'm really greatfull for all she did for me today. 10/10 for Hazel. Only ready I have given 1 star was because I'm annoyed with the actual Vodafone company.”

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Posted 7 years ago

“Beware when signing up to Vodafone's Red Hot Deals. You think your getting a good deal, but really you will pay the agreed reduce "deal" price for the first month and then the regular price for the rest of the 11 months in your agreed contract. I was supposed to pay £19.50 for 16GB of data - as i signed up to this deal back in April 2017 - my fault for not checking earlier but now I see I have been paying £30+ per month - make sure you check this!”

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Posted 7 years ago

“billing errors, destroyed my credit file”

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Posted 7 years ago

“I can't even begin to explain how I now feel about Vodafone after being a loyal customer for close to 10 years. Very disappointed! I would not recommend them to anyone. Cost me time and money. Just a bad experience!”

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Posted 7 years ago

“Do mot make contract with vodafone, i have spent hours and hours chasing vodafone customer service and complain deptt but issue hasnt been resolved yet, trust me once you sign the contract they will bully you as much as they can e.g with me when i rang them they said we need to run wire speed test at the time when there customer service is open, but when they are closed they wont take the speed test result that you run on app or on pc, they will try there best to justify that they are sending this much speed on your connection, even they told me that there is something wrong with your house internet wiring, get it checked and it was perfectly fine.. So guys dont buy the broadband from vodafone Even its sound cheap but trust me it will cost you alot more than what it is.”

Vodafone 1 star review on 1st March 2018

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Posted 7 years ago

“I've ordered a broadband 2 month ago! Have received the router after a week, additionally had 3 appointments over the period for engineer to come over to install and connect the internet. Took 3 days off in total but nobody bothered to come every single time. Every time have to call and spend 30+ min on the line to listen to useless excuses. Every next appointment takes another 3 weeks and no progress. The most awful experience with service provider ever.”

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Posted 7 years ago

“Absolute disaster!!! My family (5 members) and myself do not have internet for ONE week by the moment!!!! My broadband account is 7035621139. I need an urgent help and engineer! It was expected to come live on the 21/02/2018. This did not happen. Called vodafone on 21/02/2018 was promised that internet should come any minute. This did not happen. Chatted online with vodafone on the 22/02, spend 2-3 hours chatting, tested line and router, vodafone concluded that engineer should come and solve the problem with the external line, state that ticket is raised and the problem will be solve within 72 hours. Called vodafone on the 23/02, was told that ticket is not raised for some reason and that now they are rising ticket for sure and that problem will be addressed within 48 hours. Called vodafone on the 24/02-- the representative assured me that engineer will come in 24 hours and that he personally will be calling me to check the status of my problem. This did not happen! Called vodafone on Monday evening 26/02 and asked why engineer did not come contrary to the promisses to come soon -- the answer was that I could not be promised that somebody will come within 24 hours! It is 28/02 -- and still engineer did not call me and did not come. This is disaster -- to0 many lies, too many excuses, zero efficiency, and week without the internet -- disaster for me and my family.”

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Posted 7 years ago

“Wished I checked here first I was having trouble with bt went in store to Vodafone and was told could do for 20 pounds less and when I got my bill 50.00 more than bt was charging they also said would contact bt to transfer the line but Iv had bill from bt as well this month Iv just contacted them and now saying my birthday doesn’t match well it matched last time”

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Posted 7 years ago

“Don't believe the 5 star reviews. They're definitely posted by Vodaphone employees because literally no one has ever had a good experience with this company. You will lose months of your life trying to get anything more than "I can't help you with that" if god forbid you have a mobile and a broadband account with them like I unfortunately do. Apparently its impossible to talk to anyone that can help with both, because that makes sense. Seriously do yourself a favour a use smoke signals instead of a Vodaphone device, you'll have more luck.”

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Posted 7 years ago

“Just terrible. Never using them again.”

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Posted 7 years ago

“I signed up for the £20.00 fibre broadband deal in the Dorchester store with George and with a little help from the manager all paper work completed, next BT came to fit a connection box and check to wiring this was found to be at fault and BT Openreach fixed that be it 3 days later, Vodafone rang me every day and chased up openreach in the end I was offered a discount on my next bill for some thing that was not there fault, as its in a Holiday Let Cottage, customers have reported NO Problems at all with speed or service so I can say this is a company I will beal with again and now get rid of BT broadband at home”

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Posted 7 years ago

“Bad customer service. Over charging. New contracts without my consent. Slow and painful dealing with them. Each call over two hours for the simplest of calls”

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Posted 7 years ago

“Very good network”

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Posted 7 years ago

“Been trying for so long to get someone to talk to me about my complaint. And now they straight up ignored my last complaint on their website. Not even trying to provide customer service anymore.”

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Posted 7 years ago

“Absolutely atrocious that a once great company should now tell bare faced lies to its loyal clients on a daily basis. My daughter has been assured every day since 29th January that the mistake Vodafone made would be resolved 'within 24 hours'. Its obvious that you cannot believe anything you're told by this company! The worst customer service I have ever experienced! I really hope some power can intervene and force them to clean up their act.”

Helpful Report

Posted 7 years ago

“No Internet for 48 hours, was promised it would be fixed within that time period, but wasn't, I complained, but all I got was 50g of data free for two weeks, not good enough vodafone”

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Posted 7 years ago

“Very bad/awful customer service... I felt like dealing with primary school kids who were very bad liars. Reporting to Citizen Advice Bureau Consumer Service..”

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Posted 7 years ago

“Awfull customer service.”

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Posted 7 years ago

“I've been with them for 12 years have left now 2 phones Absolutely rubbish, so sick of there stupid stupid rubbish recorded music.”

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Posted 7 years ago

Vodafone is rated 1.2 based on 2,012 reviews