Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a loyal customer with 3 family lines with them! On trying to reduce my monthly bill ended up being quoted £0.50 per line more! Gavin who just did not want to listen,just wanted to finish the call by reading the t&cs . Whoever would ring up to reduce their bill and end up more expensjve! Teach your staff to listen and value your customers. They may not always be yours.”

Helpful Report

Posted 6 years ago

“yet again we are unable to access our account despite 10+ telephone calls etc - we are at a loss just how we can get back to operating our account as we previously did what ever changes Vodafone have made it is not working - avoid this Company”

Helpful Report

Posted 6 years ago

“Internet hasnt stopped yet talktalk was useless not getting the speed i was meant to but getting a discount otherwise would be 5 stars”

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Posted 6 years ago

“If I can give a no star I would . I’m completely shocked that I have been charged £365.05 for a single text message abroad . A text message costs £0..35 p . Vodafone expects me to pay this money. How???? I’m in tears right now”

Helpful Report

Posted 6 years ago

“Absolutely shocking service, after they laid on a £2500 bill on me they expected me to pay 600 a month, as a normal working citizen on minimum wage how can they expect me to pay that? I tried to explain I have other bills to pay they would NOT negotiate. I now have to pay £400 per month minimum towards this bill. I had no idea vodaphone stopped my free internet which made up this amount of money worth of debt, no emails was sent no letters was sent nothing to let me know. I am now in a very unstable situation with money because of vodaphone. AVOID AT ALL COSTS! DO NOT USE THESE! Customer service is shocking! How these get away with this is unbelievable”

Helpful Report

Posted 6 years ago

“I had a very bad experience with Vodafone network. I have registered so many complaints regarding the network fluctuation through mail, communication on phone from last 6 months. But the issue is still unresolved. Worst experience ever.”

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Posted 6 years ago

“Everything. Avoid Avoid Avoid”

Helpful Report

Posted 6 years ago

“Best customer service i have ever recieved”

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Posted 6 years ago

“After taking out a 24 month contract with this scheming company, we have now had a letter through saying we owe a value of £95.33 2 months after the phone contact expired and a further £45 due to a 30 day cancellation period. This company is nothing but money grabbing. I fail to understand how you can charge someone 3 months after the contract period expires. I WILL never be using this company and would strongly advise anyone considering their services to avoid them at all costs.”

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Posted 6 years ago

“They have good deals on offer and they have great loyalty rewards.”

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Posted 6 years ago

“Vodafone broadband worst than useless. Customer service on broadband side even worst. Tell you they'll ring you back and never do .. Tell lies and fill you with complete BS .. 3 months now and still can't use broadband”

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Posted 6 years ago

“Payed 60 now 70 a month for an iphone 7 for the past 2 years. Will never use vodafone again”

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Posted 6 years ago

“They processed my online order very quickly, when I arrived at the store I was greeted straight away with great customer service I walked away with my item in under 5 minutes!”

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Posted 6 years ago

“I had made a payment arrangement with Vodafone, they said to pay 20% but I paid 40% and ask to pay the balance end of the month. The Vodafone advisor assured me that my lines won’t be restricted and then 1 week later they restricted all my lines. The next advisor I spoke with said no notes was left with previous advisor, it just shows how incompetent the advisor in Vodafone customer service. I can’t wait to go back to EE my previous mobile provider, luckily my phone contracts ends in October.”

Helpful Report

Posted 6 years ago

“If I could give fewer than 1 star I would. I tried to place a SIMO order on their website only to find it was unavailable until 08:30 due to scheduled maintenance. I waited [patiently] and after placing an order an error message appeared advising to "please try again" which I did 6 times, only to find it was doing a credit search each time! Which it did not tell you. I then spoke to someone in chat for over an hour to process the order manually which they assured me they did. 3 days later, I again spoke to online chat, was referred to over 10 people who could not locate my order despite having a printed records of my order number. One was a manager who transferred me back to sales who transferred me to customer services who transferred me to sales who transferred me to a manager, who transferred me to customer complaints. 4 hours later and I still could not order a SIMO, finally, I manager to become a vodafone customer LOL - not if they paid me - Good Luck.”

Helpful Report

Posted 6 years ago

“Good phone deals.I always go to the Templar square cowley Oxford.IIf ever you need help or good service Kia is the person to see.He is excellent”

Helpful Report

Posted 6 years ago

“Shocking service! My Vodafone smart phone exploded smashing my work phone's screen too. I went into the store in Brighton and waited 20 minutes to be seen. I explained my phone exploded and the customer service advisor wrote, 'apparently exploded' on my notes. Waited over an hour for her to input the notes. All 9 phones I wanted were out of stock. She offered me a £55 phone (£20 over my budget) I asked if it was just £55 or there were additional costs. She said it would only be £55. I went to buy the phone and was informed it was £65. I told her that I had been told it was £55 she said I needed to buy credit but had not told me this at the time. By this time it was 1820. The store apparently closed at 1800 but I was not told this. At 1820 I was told, 'you have to leave now or you will be locked in!' I explained I had no phone they repeated that I had to leave. I was forced to leave with my sim in my hand, no phone, no way to get home as I could not call anyone to pick me up, no way for anyone to contact me in an emergency. I said, 'I've been here for an hour.' She said rudely, 'I've been waiting for a wee for an hour' and ran away. Today I called to find out where my phone is and was told I needed to call the store to ask them. The store that intimidated me! I was then told a friend or relative should do that! why would I want to put them in that position? I called back to speak to a manager and was refused as I could not answer my sim activation date! I've had my old phone (that I am currently being forced to use) for 10 years! Who would know that? I can't access texts on my phone while on it or look at numbers that have called me while on the phone. Due to that the manager who would have been 'willing to talk to me' (as if he was doing me a favour!) refused to talk to me! This is completely unacceptable. It's lucky my phone did not explode leaving shards of glass in my face and the manager is not WILLING TO TALK TO ME! I've been a member for over 20 years of Vodafone! I WILL NEVER USE VODAFONE AGAIN! I have been intimidated and threatened by them already!”

Helpful Report

Posted 6 years ago

“What a shower. They phoned me to try and resolve an issue. I gave them my password details. (1st and last letters), address, dob, full name but because I could not give the last 3 numbers I had dialled before I closed the account some 3 months ago they refused to discuss my query. I was apparently dealing with somebody ( Samir) working in india. In 50 years of business never met such a useless organisation.”

Helpful Report

Posted 6 years ago

“Declined to provide an email addy for me to contact Vodafone sales and service deprtment. I wanted to have a record of emails back & forth on MY computer. Vodafone resists that.”

Helpful Report

Posted 6 years ago

“From the begining I've never had a good signal where I live or work. Never been impressed by them always disappointed over the last few years. I recently called to try to do a downgrade because I'm moving abroad but I was told by an emotionless, unhelpful employee that I can not downgrade even after upgrading a couple of month ago. Cant do anything for me apart from pass my contract on to someone else and was really trying to push it... who in there right mind would take a massive bill with no phone? I will most definitely not be using Vodafone in the future.”

Helpful Report

Posted 6 years ago

Vodafone is rated 1.2 based on 2,012 reviews