Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,014 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“"1 star" is FAR too generous! Worst service I have ever had in my life. 11 months and the incapable staff have charged me for their errors on 3 occasions, and only refunded one because I persisted via email about 5 times. I've wasted hours and hours emailing, phoning, going in store and they still haven't resolved anything. They haven't been able to set up a direct debit on my account (despite numerous confirmation in store, on the phone and in writing) and then charge me late payment fees due to their incompetence. I receive someone else's bill via sms every month without fail (they aren't able to see this). I was incorrectly charged abroad and the money was supposed to be refunded (it still hasn't). They still haven't answered my emails from January (one being who their regulator us so that I can escalate to them), they have just been ignoring my questions and sending copy and pasted responses. My Dad also had an account, he had an awful heart attack which cause a stroke, losing half his brain and was left unable to speak, after nearly a year in hospital and rehab he lost his house as he couldn't work. Vodafone documents were obviously not the priority of things to keep from the house he lost. I went into the store with him to cancel his contract as he could no longer afford the one he was on, I made it very clear that he couldn't speak anymore, but had his ID with him and could communicate with his hands or by nodding. The guy just kept brushing us away saying "all you can do is call us up to cancel, you can't cancel in store". Now I'm no rocket scientist, but when someone can't speak and doesn't even have their account details, phoning up is not possible. My dad was literally tied into his contract because he couldn't speak and they wouldn't allow a concession to cancel his contract for him in the store. He was looking very frustrated and embarrassed after (not being able to speak was very embarrassing for him and the staff were so rude and insensitive). I emailed about this and all I got was "that is our procedure". So if anyone ends up unable to speak, you're going to be tied into your contract for a lifetime! Outrageous. I honestly can't explain how ashamed this company should be. Once my contract has run out I will be running a mile and will never go back!!”

Helpful Report

Posted 6 years ago

“Vodafone is the worst company for home broadband service I ever came across to. Had my Superfast2 line activated on 11th October, after 2 weeks & several tests, they informed me I would only get up to 19mbps max & operator stated I can cancel my account if not satisfied. Several days later I phoned to cancel & the worst part was, they put me to operator after operator & kept on going round & round asking the same questions until when I got so frustrated & raised my voice, they finally passed me to the cancellation team after 2 hours & then the last minute, they cut me off. So I phoned again & this time the operator told me they couldn't find my account details & I hanged up & called again. Started the conversation all over again as I told them to pass me onto the cancellation team, then cuts me off again ! Phoned again & put me on hold like forever. This company will humiliate you whatever way to get you to stay. Never ever came across this when I was with BT, Plusnet & Talktalk I will try again tomorrow as well as writing to the consumer credit, trading standard, Ombudsman Service & all review sites as well as facebook & twitter. PLEASE STAY CLEAR OF THIS COMPANY OR YOU WILL REGRET LIKE ME.”

Helpful Report

Posted 6 years ago

“Customer for several years. Offered better deal elsewhere. Went on their chat and asked for PAC code. Spent 50 minutes asking for it. Gave up. Went on their Facebook page chat gave all the details asked for then nothing. Another 30 minutes wasted. Coverage v good. Customer service abismal.”

Helpful Report

Posted 6 years ago

“I've upgraded my phone for the past 10 days, but still do not send me the mobile phone. When I call them, they just regret losing”

Helpful Report

Posted 6 years ago

“Wouldn’t even give 1 star! Sold a faulty handset and no reasonable resolution. Rude, unhelpful and insolent advisors, many of whom don’t even understand what you are saying. Appalling service, complaint currently with ombudsman.”

Helpful Report

Posted 6 years ago

“Got charged over £300 for going over a few G of internet! Just beware! It effected my finances every hard due to not having that kind of money lying around, wouldn't want this to happen to anyone else!”

Helpful Report

Posted 6 years ago

“Vodafone. Just the worst company ever. I can't begin to recount the problems I've had with them. Ironically, given all their bad reviews on the internet, their sales department plays a recorded message saying their customers had voted them the best provider.....another Vodafone lie, I suspect.”

Helpful Report

Posted 6 years ago

“Whilst on a Mediterranean cruise recently I receive many texts always when aboard telling me there were no roaming charges. They then cut off my phone as my bill was higher than usual. In 20+ years I have never owed a penny to vodaphone. They reinstated my phone on my return but refused to alter the bill. Disgraceful. Incidentally my husband who is also with this company as with me - he received a normal bill.”

Helpful Report

Posted 6 years ago

“The worst company ever! £30 spent in 500MG data when the website and in the store they said a completely different thing! I fully not recommend it!”

Helpful Report

Posted 6 years ago

“Oh, where do I even start... - Started off with an employee phoning me and offered me a £25 a month, 25GB and Netflix or Spotify included deal. I initially accepted the offer. - A week later, I had second thoughts and then I phoned to cancel that new contract and stick with the original £20 a month deal. Adviser said she completed that request and all was fine. - Later, I check my account and my request had not been met. - I speak with the online chat advisers and they assure me that on my account, they see that I still have the £20 contract. - I then receive an email which breaks down my new contract, to my surprise, I shouldn’t have received this email. - Fed up by this point, I an online adviser to solve this issue, she amends the contract and then I proceed to show my disappointment of the entire service and how long I had spent on chasing them up to correct an issue and problem that Vodafone was fully responsible for. The adviser then tells me that she can offer me £10 as credit for my troubles. I said that £10 isn’t simply enough for this whole problem caused and surely a customer like myself is more than a small £10 to a huge corporation like Vodafone. - She then rudely disconnects, and another adviser joins. The guy tells me that advisers are not allowed to offer more than £10 and that if they were to offer more, they’d put in a request which would risk their job. “We all have families to feed” was what he told me. I was totally shocked that I would be guilt tripped purely because I felt that I was due more than offered. Totally unprofessional and could not believe what I was hearing. I ask to speak to his manager and then he said that the manager was busy. I ask him to save the chat so the manager will be able to read the notes. - 2 hours later I finally get through to a manger who in all fairness does apologise for the way I was dealt however he can’t see any notes or previous conversation. So clearly, the previous guy didn’t save a single thing. By this point I was so disappointed and if I could have the option to end my contract, I would honestly have done. Manager tells me that I need to wait a further day or two for a customer service team member to phone me and sort out a solution. - The following day I check my Vodafone app and I see that October’s bill said £18.19 and that my next months bill was going to be - This brings me to a few days, when in the morning, I check my Vodafone app and this months bill said £18.19. I couldn't believe what I saw, they gave me a discount without my consent and knowledge. - Again, I get online to an adviser and then a manager who tell me that it is not Vodafone's fault for this issue. I said that it is highly important for the bill to show £20 purely for my proof of payment which had to be sent to mobiles.co.uk. I spent most of my morning back and forth with them and they would not accept that it was their fault and refused to amend my bill. What a emotionally draining experience, if you can don't even consider signing up with this company.”

Helpful Report

Posted 6 years ago

“I had a very bad experience with Vodafone. I tried to contact them several times using phone number that they gave on the letter with no results. I was trying to cancel my contract with the 14 days as contract states but wasn't able to reach their phone line. Is this intended action? When I finally reached to them, I was advised that it is 2 days too late to cancel that contract. I was trying to solve my issue with Liam from Social Media Team. He suggested that I should use another channels to reach them. When I said that I was travelling and wasn't able to use different channels, I was advised that their phone line does not work for traveling people. This is a joke. Really, really don't recommend this company!”

Helpful Report

Posted 6 years ago

“I was overcharged £171 phone bill Vodafone didn't cap my son's data who doesn't live with me when my contract is up I'm going elsewhere customer service is awful just want to rip you off been with Vodafone good few years shame”

Helpful Report

Posted 6 years ago

“I would not waste your time with this company, their level of customer services is the worst i havé ever experienced. They have failed to return any of my calls, i havé now had to call into double figures and have spent hours on the phone and they çannot even correctly place à cancellation request!! A shocking level of service, avoid at all cost.”

Helpful Report

Posted 6 years ago

“why do i always feel i've been robbed by vodafone at every turn. business account with several numbers is a joke, just a way for vodafone to rob your money.”

Helpful Report

Posted 6 years ago

“After being a customer of Vodafone for over twenty seven years time after time I have a battle to renew my business account with Vodafone this time I have had it I am going to change to another provider the reason behind this is after talking to one member of staff they give you a deal and pass you on to sales team and the price goes up let alone the amount of time you get cut off and you have to ring them back then you get another price and then you find that you bill doubles in price one person tells you one thing and that goes tits up once again I feel that I am being ripped off I only won’t to get four new phones on two year contract the first price was £2,280.00 for two years then next price was £4,851.96 that’s without insurance for the same phone , I think that Vodafone should pull there finger out and get there act together not a happy customer it feels like I am banging my head against the wall how hard is it to help your customers Vodafone I rate Vodafone 1 out of 100 I will not recommend this company ever I recommend that you do the same as me go to EE carphone warehouse o2”

Helpful Report

Posted 6 years ago

“Vodafone going to be world's bad network”

Helpful Report

Posted 6 years ago

“Shocking customer service . Been with company years, advised to ring on specific date so I could transfer to sim only deal without any additional charges .... my live chat transcript supports this. Spoke to numerous people who are now insisting that pay £100 to move to sim only. No apologies , consideration etc ... appalling”

Helpful Report

Posted 6 years ago

“Buyers beware! I got a phone contract with Vodafone, not considering other bad tales on the internet. I was told that they would add secure net subscription to my phone contract. I had no choice to opt out from it. They later sent me text that they will start charging for the subscription from a certain date but the link to opt out did not work. I had to get in touch with the Chat support who were helpful and opted me out. TL:DR. Subscription is added to you account which comes into effect after month 3. No way to opt out. They hope you forget and keep paying for the useless thing. Very difficult to opt out.”

Helpful Report

Posted 6 years ago

“I have been with the company 5+ years never had any issues over that time but then also never asked for anything but just this week I have had so many issues with this company it is unreal just a few things of what they have done. they some how managed to cut my sim card off resulting in no phone for 24 hours having to take a day off of work to go to the Vodafone store to get a new sim card then after all that the original problem that started still hasn't been resolved 5 days later my watch is still not working but was meant to start working after just 2-6 hours. to add to this well I was on the phone I was offered a price for a contract but then after ringing back up later in the week the price they gave me was wrong. this is just a snippet of all that has happened if I was to list the hours I have spent on the phone to them being passed from pillar to post then I would be here forever and even more time wasted out of my life on this joke of a company........”

Helpful Report

Posted 6 years ago

“useless like a rock”

Helpful Report

Posted 6 years ago

Vodafone is rated 1.2 based on 2,014 reviews