Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“I have just spent some time on ‘Vodafone Chat’ attempting to explain an issue over their unsolicited text. I probably would have had a more positive result shouting at the wall! Out of frustration, I decided to call 191....a robotic reply encouraged me to try ‘Vodafone Chat’! I thought I was contacting a Global Communications Company...my mistake.”

Helpful Report

Posted 6 years ago

“well another day down the line still no response off Vodaphone onecom has decided to block me on their website because they didn't like my reviews and it takes their numbers down so still £200 down and getting blocked is there only answer”

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Posted 6 years ago

“I've had very few problems with Vodafone and they are a good provider. Network signal is usually fine and they're great value for money also. Just one time I had a problem with a charge after agreeing something on the phone, I had to jump through hoops to get it back. Aside from that, no issues.”

Helpful Report

Posted 6 years ago

“go to a company called resolver with your complaints supposed to be better than Ofcom and its free as im writing this im still trying to recover over £200 they have ripped me off for”

Helpful Report

Posted 6 years ago

“After a week long wait of investigation into why my fibre 2 broadband so slow at peak times they called me today to say it’s congestion and that it’s not a technical fault.... they say that as I am getting 62 mbps to the router I can’t cancel my account even though they then throttle the broadband to below 10mbps in peak time .... this is a complete rip off and I advise anybody to stir clear of this disgusting service I will be taking my details and evidence to Ofcom 🤬🤬🤬🤬🤬🤬”

Helpful Report

Posted 6 years ago

“My wife had an account for 2 phones-one is mine. We renewed the contract on the phone but mine did not update to new data on the first day of contract. They are thick as they did not understand. We added my name to the account but they still would not deal with me as they had no record of me being added with password and pin no we gave over the phone. They had no record of changes to my phone!! It was renewed at old data settings. When my wife checked her new bill it was more than agreed on the phone on her number. They are either thick or drunk due to xmas. 2 hours on the phone and still not sorted! Sorry if this is sensitive but i cannot understand their accent as they are often asian sounding who gabble and are difficult to understand. If your accent is so strong that it cannot be understood then do something about it. After explaining all our problems one of their staff said "do you want me to do an upgrade?" My wife shouted to him it had been renewed but not correctly!!!! Absolute disaster. Vic”

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Posted 6 years ago

“heard of a company called resolver better than Ofcom for sorting Vodaphone out and its free”

Helpful Report

Posted 6 years ago

“Awful customer service - allowing customers to accidentally spend £280 over their monthly contract amount is unacceptable. Phone has been blocked until my next bill is generated when they will consider resolving this.”

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Posted 6 years ago

“what can I say biggest con company going advice you to steer well clear or be willing to pay THERE price”

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Posted 6 years ago

“How could someone be please and satisfied with Vodafone? Absolute robbing criminals and the most dishonest company ever on the mobile market.... What most frustrates me is the way they try and will do all little tricks to successfully manipulate you (if you ever fall in their bollocks) You USED to be great company, shame on you I have no patience to see you bankrupted with no customers left behind......you need a big,massive fresh start..... if anyone needs to contact me , do feel free to do it on : yeremis@gmail.com and this comes from me, Vodafone customer for more than 8 years......”

Helpful Report

Posted 6 years ago

“Today I contacted Vodafone with regards to increasing my data tariff for my mobile. I got through to a very friendly cheerful guy called Dan who was based in the Newcastle contact centre. He made it really easy going through security and was very friendly. His rapport building with me through the call was brilliant! He was very talkative and just made the call flow really well. He looked at the offers and advised me for being a loyal customer he could give me 5gb if data for no extra cost which is always great to hear. Again I would like Vodafone to pass my feedback on to Dan as he did an amazing job and is a real asset to the Newcastle customer service contact centre. I work myself in a contact centre as part of a managment team and I just think he deserves the recognition! Very happy customer. :) Kind Regards Miss Kimberley Russon.”

Helpful Report

Posted 6 years ago

“I have been with Vodafone Broadband for 7 months. Up until last month everything was fine. My guaranteed minimum speed was 38mbs, which i was getting. Then my speeds dropped to between 1-9mbs over WiFi and between 10-20mbs over ethernet connection. I contacted Vodafone to complain and was told to do all sorts of pointless checks. I was asked to change the WiFi channel. I was asked to split the SSID into two signals, 2.4ghz and 5ghz. absolutely no difference was made. I was then moved to Tech Team 2. The asked me to send three screen shots per day (morning, Afternoon, and Evening) of my laptop in safe mode connected via ethernet to the router and all WiFi turned off. I done this for three days and heard nothing back from them. I contacted them again and they said that my ticket was closed and that I had to start the process over again to which I did. After three days I received a text message saying that Vodafone couldn't provide me with the speeds that they promised and that they would deduct 15% from my bill for the remainder of the contract. I called them and told them as they were unable to provide me with the speeds that I signed up for then I wanted to cancel my contract with them. They said I had to pay a cancellation fee to which I refused as they were in breach of contract, and I was told that I they wouldn't put me through to the cancellation team as I wouldn't pay the fee. I asked if I agreed to pay the fee would they put me through and they said yes. I find this absolutely amazing that you can't even talk to the cancellation team. I have contacted the Ombudsman and am currently going through the complaints procedure with them. Avoid Vodafone Broadband at all costs. They may be cheap, but you get what you pay for.”

Helpful Report

Posted 6 years ago

“after Vodaphone ripping me off for over £200 because they decided to change my contract to suit themselves without informing me keep well clear peeps and feel free to pass on will be glad when my contract finishes after having for about 20 yrs loyalty you cant even spell it”

Helpful Report

Posted 6 years ago

“I had a contract with Vodaphone that expired and while I was considering my options my mobile was stolen. I rang Vodaphone to inform them of the theft and told them I was cancelling my direct debit as my contract was up. Ok or so I thought. Three months later I got a letter from a debt agency stating that my debt had been passed to them from Vodaphone and that I owed money. I explained what had happened and then contacted Vodaphone again. I'm still waiting for a resolution but will be contacting Vodaphone again today to TRY and speak to a manager.”

Helpful Report

Posted 6 years ago

“Just a quick note to say how very helpful Iqbal was when we visited Kings Heath branch to upgrade on 8/12/18. Thanks Iqbal”

Helpful Report

Posted 6 years ago

“Vile company. I simply provided some feedback after being disappointed when trying to upgrade. Long story short (my lengthy rant review is on trust pilot) they set up two bill monthly accounts on a totally separate account under my name without my knowledge, consent and without me signing anything. I knew nothing of this until I got a debt letter and I was told my account was fine and to ignore the letter. I made them tell me exactly why I was getting these letters after the second one came along for £475. A gent from the directors office, Ned, called after I complained and told me I didn’t owe anything, it was an error and the debt recalled, cancelled and the account closed. He told me to ignore correspondence and he would put a note on the system. That was February 2018. Come August I was getting letters again, I can’t get through as all numbers seem not to work, customer service don’t listen or don’t seem to understand what I’m saying, the specialist team say uhm more than anything else and repetitively repeat there’s not resolution until you hang up. And I’m now being chased for £1,238.20 for 2 contracts I never asked for, never consented to, never signed anything for, do not have paper work for, never received a bill for and that I have never seen. And no one st Vodafone can seem to rectify this. I’m now off to the ombudsman, Warchdog and a lawyer. Do yourself a favour avoid this bunch of fraudulently deceptive cowboys and their awful customer service. I’ve been a customer for 20 years and every time I’ve had a problem beyond simple queries the service is atrocious. I’ll be leaving them for good once this is sorted and advise you all to steer extremely clear.”

Helpful Report

Posted 6 years ago

“It took 45 minutes today for Vodafone to explain more extra costs on my business account. They charged me £60 for using too much data on a dongle but how would i know? i asked for a refund and no the guy wanted to offer me some free data package so i paid the £28 to end the contract early. Communication company that does not communicate. I have been with Vodafone from the start and they have no loyalty. They couldn't find my accounts and charged me £1 for cancelling a contract a day early. What a load of rubbish. Regards Sean Steer”

Helpful Report

Posted 6 years ago

“Been with Vodafone for years my monthly account for phones is £112, couple of years ago I took out broadband with them on 18 mtg contract after couple of months price went up so after the 18 months I give 30 days cancellation notice, I was given a disconnection date, I paid my last direct debit then stopped it. On the 1st of December I received a letter off a debt company on behalf of Vodafone saying I owed £17, I phone vodafone to ask why I'd received the letter when my phone and broadband was paid by direct debit. Vodafone answer was I owed them £7 as I wasn't disconnected on the date I should have been and the £17 was because of a late payment, I explained that I'd not had any notification or contact from them to let me know I owed them £7, their reply nothing they could do now it gone to debt company, and they was sorry they had not contacted me,it's strange that I'm still paying them my £112 for phone yet the company as now ruined my excellent credit rating,I'm one angry customer who wants out of his phone contract now with them.”

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Posted 6 years ago

“basically they lie about speeds. then make it worse by having the nicest people on customer service who know absolutely nothing about what they do, its all off a script. its just a merry go round. even when i rang to let them know i was leaving i , i was shunted around four people. each time going through security. long wait times , garbage speeds 10 calls ,engineer visit all in 20 days and not sorted . so im off .”

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Posted 6 years ago

“Honestly the worst customer service I have ever experienced. Can't even begin to write out all of the issues as there are so many and they actually would seem unbelievable to read. Not one attempt to fix my issues either, they actually just disconnect from the chat when it comes to that. Truly think the company is a con artist Will be cancelling my contract, which I'm advised can only be done on Christmas Day as this has to be done exactly 30 days before contract expiry. Brilliant”

Helpful Report

Posted 6 years ago

Vodafone is rated 1.2 based on 2,012 reviews