Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“Vodafone has failed to cancel my monthly rolling contract last year May and kept charging me for services I did not use. There was many many written complaints I wrote to Vodafone and many pointless and expensive phonecalls with them. It took over 8 months to solve anything with them using Resolver as my support while my credit ratings has been badly affected too.Vodafone did not responded to any complaint letters and failed to call me back any time they promised they would. Even finiding any sort of solution with them was hard and dragging even though they recognized the mistakes they made.Unacceptable customer service!I would not recommend anyone using Vodafone as their Mobile broadband.”

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Posted 6 years ago

“What can I say, rubbish company, rubbish service and rubbish customer service. AVOID at all costs.”

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Posted 6 years ago

“Vodafone ONLY care about money and they couldnt give a s**t about a customer, they read from scripts and they 80% of the time refuse to allow you to make a verable complatint”

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Posted 6 years ago

“i will never deal with vodafone again. has to be the most uncaring money grabbing company i have dealt with. customer help team are rude, threatening and because i cancelled a direct debit with them after my contract had ended which my bank informed them. vodafone sent me a threatening letter they would set wheels in motion saying they will retrieve money i owed , which i didnt. i had no choice but to pay. they threatened me with black listing me with credit lenders and with baliffs for £55 which i did not owe them......disgusting and shameful.”

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Posted 6 years ago

“Vodafone is worst company in service Each n every call is dropped and internet service Is zero”

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Posted 6 years ago

“Vodafone customer care agents are not trained adequately to handle basic consumer complaints and offer solutions. They just drop the call if they don't have an answer, further frustrating consumers. No one responds to emails either. I've taken to Twitter with my complaint but no solution in sight yet. It's been 3 days and yet Vodafone cannot seem to activate a SIM card. It's pathetic !”

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Posted 6 years ago

“2 days unable to make calls or receive calls no help whatsoever except clear your caches and switch your phone off 😡🤷‍♀️🤦‍♀️”

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Posted 6 years ago

“My contract had expired at the beginning of January so I rang vodafone to cancel this a few weeks ago. My contract is part of a business plan and my mum owns the other line. They began by telling me that she had three months invoices outstanding so were unable to cancel my contract even though it had expired on the 3rd Jan 2019. I told my mum this who was absolutely furious as she was completely up to date with payments and they had obviously got this completely wrong. My mum then rang them and sent them all the proof of payments to prove that this was incorrect information and they apologised and offered lots of freebies and said they would ring me back to apologise. After I still did not hear from them when they had promised to ring me, I decided to ring them again for the tenth time after two weeks of ongoing drama's trying to cancel my contract and my anxiety becoming progressively worse each time I rang from the frustration and someone telling me something completely different each and every time I spoke to them. I requested the final time to get my contract cancelled and this time the person I spoke to said he could not even find the date that I took the contact out, proceeds to keep me on hold for forty minutes and then after this tried to insist that it would not be acceptable to cancel my contract because I had taken it out in 2018. This is completely different FALSE information again as I purchased my iPhone 7plus when they were first released and took the contract out over two years ago and only took out a two year contract so how they managed to find this completely incorrect information I have no idea. After much more stress and another phone call ending in tears I have still not had anyone help me or be useful in anyway or resolve this. In conclusion Vodafone are THE WORST PHONE PROVIDERS on the planet, I would not recommend them to anyone ever. I strongly advise you stay clear of them at all costs, they have given me severe anxiety, stress & rinsed my money by not allowing me to leave a contact that has already expired through all fault and false information of there own. Nobody has a clue what they are talking about or communicates with anyone there. It is absolutely disguising customer service. The fact that they are a functioning business absolutely baffles me and I can not wait to see the other side of them.”

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Posted 6 years ago

“Very bad service broadband not Working wait 10 days for engineers this modern digital world Big mistake joining Vodafone broadband I got so many friends Hopefully telling everybody don’t Liston Vodafone advertise”

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Posted 6 years ago

“I went into the vodaphone shop in Bexleyheath kent to have someone look at my phone which was playing up,, i was helped by a young chap called Alfie who took his time to explore every avenue and explained to me what he was doring in simple terms so i understood.. im not great with iphones!! He was very polite and helpful and i would certainly go again and ask for him.. Regards Cathy”

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Posted 6 years ago

“I have called Vodafone for the 3rd time, so now took 60 days for SARs request. Also asked for ID, which they are not meant to ask for also. This means that after speak to 4 different agent all of them not know and Vodaphone website states 40 days. Come on Vodafone get your act together. I then speak to Vodafone complaint who state CR dept refuse to take the call and ask me to fill in the for agin and wait 30 days again. This is not acceptable POOR POOR POOR CUSTOMER SERVICE FORM CUSTOMER SERVICE AMD. CUSTOMER RELATIONS. Then next to be told by a complaints agent CR don't know what they are doing and something about a chocolate house. I least this person understands SARs. Was fed up by this time and let's see if a get my SARs in writing. For people that need to know the correct process for SARs use the link below. TILL VODAFONE GET FINE BY ICO, they will never learn To vodafone, I DO NOT HAVE FACEBOOK, TWITTER, INSTAGRAM if a compentent person wants to speak to me then call me Guidelines are as follows. icoorguk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr At a glance Individuals have the right to access their personal data. This is commonly referred to as subject access. Individuals can make a subject access request verbally or in writing. You have one month to respond to a request. You cannot charge a fee to deal with a request in most circumstances. Example An organisation receives a request on 30 March. The time limit starts from the next day (31 March). As there is no equivalent date in April, the organisation has until 30 April to comply with the request. If 30 April falls on a weekend, or is a public holiday, the organisation has until the end of the next working day to comply. For practical purposes, if a consistent number of days is required (eg for operational or system purposes), it may be helpful to adopt a 28-day period to ensure compliance is always within a calendar month. Can we extend the time for a response? You can extend the time to respond by a further two months if the request is complex or you have received a number of requests from the individual. You must let the individual know within one month of receiving their request and explain why the extension is necessary. However, it is the ICO's view that it is unlikely to be reasonable to extend the time limit if: it is manifestly unfounded or excessive; an exemption applies; or you are requesting proof of identity before considering the request.”

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Posted 6 years ago

“I am not a Customer anymore and have nkt been for 3 years. Its GREAT KNOWING I AM NOT ANYMORE. I pitty the poor people who are. Vodafone made my life HELL for 8 years charging me all kinds for nothing then fkr 2 phones when I had 1. The cheaky gets put on ur credit file u owe them money when YOU DONT! PLEASE ALL CHECK THIS WITH UR BANKS AS THEY ARE A DISCRACE AND I HAD TO GO TO HELL TO GET IT OFF. I CAN NOT WAIT TILL THEY HAVE NOTHING LEFT NO CUSTOMERS NOTHING.”

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Posted 6 years ago

“Never use Vodafone! I have 2 contracts with them paying over £80 per month. I have a Blackberry under warranty and the screen has partially detached and they will not assist me. The phone hasn't been dropped, is kept in a case and in otherwise perfect condition. They are only interested in selling me another contract and making me buy myself out of my current contract! I can upgrade for free in 2 months BUT they want £160 to upgrade now! I visited the local store today for assistance and was intimidated by their all male staff who were very rude and condescending to me! Considering Vodafone called me yesterday to offer me something as a valued customer, they are a joke! I will be posting everywhere how bad my experience has been both with the customer care team but more importantly in store, I wouldn't recommend any females visit the store n question without a male partner, friend or relative with them!”

Helpful Report

Posted 6 years ago

“DON'T DO IT . Cannot and would not recommend Vodafone to anyone. All the time I was with them I was getting unsolicited sales calls as many as 15 a day. some as early as 2 in the morning none with my new supplier. All the time you pay, you won't hear from them but god help you when you try to cancel. I was a customer for ten+ years. But, when I tried to take my custom elsewhere the problems really started. They will charge you a further month beyond the last time you use your phone , if you refuse to pay they will make the account live again and run your bill higher, then charge you £5 late payment charge, then call in debt agency (ardent) who will threaten you with a further 15% charge plus £100 to forward it to debt recovery. when I said I wanted to take my old number with me to a new supplier they couldn't or wouldn't issue me with a pac number. Apparently I had a golden account (a special number, valued customer) see what they sell for on ebay. I am absolutely appalled by their treatment. They will give you the run around telling you to go into their branch who will thrust their phone at you and tell you to phone customers services, just as you were previously. Every phone call they keep you on hold for around 20 mins waiting for someone to talk to. Even if you succumb to their robbery and pay their bill, they will not confirm in writing that there is nothing outstanding and I wait with baited breath to see if a debt new letter arrives in 2 months time.”

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Posted 6 years ago

“Vodaphone are a professional rip off company. I had a very bad experience and would highly recommend to stay away from them.”

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Posted 6 years ago

“It is the worst company ever! I've been told by the sales representatives when i made my contract in Germany that i will be able to cancel my phone contract in case i leave the country. And when this happens, i've been told that i can only talk to the customer service and my demand of contract cancellation was rejected even if had all the needed papers (Kuendigen Brief, Anmeldung (Registration) in der Schweiz, Apmeldung (cancel of Registration) in Deutschland)!! So i keep paying the basis because i am not allowed to cancel the contract and i cannot use the phone because the extra-fee is too expensive. This and also, even when i was still living in Germany i would pay a bigger bill than usual because of some services i did not even ask for. and every time i cancel them, i have extra-fees for other offers i did not ask for!! I don't recommand vodafone to no one!”

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Posted 6 years ago

“Really awful. Slow fibre broadband. Tried moving house with them, all seemed fine. Had a call a week later to say this was going to take over a week longer than expected, so I've already moved house and I have to wait over 2 weeks for my internet to switch over. The lady I spoke with seemed utterly disinterested in resolving my complaint, or that I must work from home WITH internet. Wish I'd listened to the reviews & avoided them.”

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Posted 6 years ago

“Vodafone suspend my account whilst I was abroad, they claimed I was over spending on my monthly bill. I was by £40. It left me no contact capabilities. I have been with for well over 10 years. I have had holidays all over....tossers caused me a lot of problems, if I could sue them I would.”

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Posted 6 years ago

“I was onto Vodafone support chat, for some reason I couldn’t leave a review, but just want to say thanks to Rama, ever so helpful without any fuss”

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Posted 6 years ago

“THE WORST customer service I’ve ever come across”

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Posted 6 years ago

Vodafone is rated 1.2 based on 2,012 reviews