Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“Absolutely shocking customer service, being mis-sold contracts, mid advised multiple times, useless agents who don't know what they are doing, having to repeat myself nearly 10 times and they still don't understand, managers have no customer service skills and know even less than their colleagues and it's a shambolic operation that vodafone run. they outsource to some companies who don't give a flying **** about customers and give an even less **** about doing what's right for the customer. Basically been called a liar multiple times that an agent offered a discount on new handsets and when you ask them to listen to the call, surprise surprise can't listen back more than 90 days ago and basically don't offer any suggestions or support on how to fix the issue. Apart from a few times speaking to good colleagues, whenever there is a problem, nobody takes responsibility and you might as well talk to a brick wall - if you think of joining Vodafone, they're great if you have no problems, but when you do, god help you to get it sorted. I'd stay save yourself the hassle and go elsewhere”

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Posted 6 years ago

“Absolutely shocking customer service, being mis-sold contracts, mid advised multiple times, useless agents who don't know what they are doing, having to repeat myself nearly 10 times and they still don't understand, managers have no customer service skills and know even less than their colleagues and it's a shambolic operation that vodafone run. they outsource to some companies who don't give a flying f*ck about customers and give an even less f*ck about doing what's right for the customer. Basically been called a liar multiple times that an agent offered a discount on new handsets and when you ask them to listen to the call, surprise surprise can't listen back more than 90 days ago and basically don't offer any suggestions or support on how to fix the issue. Apart from a few times speaking to good colleagues, whenever there is a problem, nobody takes responsibility and you might as well talk to a brick wall - if you think of joining Vodafone, they're great if you have no problems, but when you do, god help you to get it sorted. I'd stay save yourself the hassle and go elsewhere”

Helpful Report

Posted 6 years ago

“BOYCOTT VODAFONE IF IT IS THE LAST THING YOU DO!! -100 stars for those scammers! Depressing.infuriating. helpless service, OVERALL SACKLESS COMPANY. Reading everyone's comments on this thread is painful but they all ring true, I share my frustration with every single one of you. SOMEONE PLEASE TAKE THEM TO WATCHDOG!! They can't be aloud to get away with this, its shameful and illegal. The entrapment, deceitfulness and lies that they sprout is criminal!. Someone share a petition or get a petition going!! I have made it my mission to make sure NONE of my family or friend's or even strangers get involved with this company, no matter how small their involvement is.I have dealt with Vodafone for over a year and every single call has been a nightmare. I could bore you with the series of endless problems and shocking errors they have made at my expense, but I really don't want to bore you and you will know it all to well yourself! A staggering 91.64% of us loathe Vodafone... Wow, we actually manage to communicate better on this thread than the "telecommunication" company itself...its a joke!!! should be on a league of gentleman sketch hahaha. This thread is probably a therapy for some of us and the only bit of relief , venting our spleen about this scamming company!! I nearly had a breakdown after going round and round in circles with them for 4 weeks with the same issue. I am soon to be free of this company for the rest of my life and I couldn't be happier!! I genuinely think I will have the biggest feeling of relief and a spring in my step knowing I have escaped them. If you don't laugh you will cry! BOYCOTT BOYCOTT BOYCOTT”

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Posted 6 years ago

“I am a Vodafine customer and have recently taken out a sim only package for my daughter to use in her last year of school to take some stress away from her already very stressful year, I checked the deals out that they have and chose a suitable deal, I asked for a cap on this so she wouldn't worry about any bill's etc., she went over her minutes with two long phone calls but knowing she had a cap she thought this was still ok as it would cut off when the cap was reached. I then received a £289 phone bill, I have been in contact with Vodafone on literally 30 occasions since then where every single time I have had to explain the whole thing over and over, while this negotiation was taking place my daughters phone was not working, I am now told that I have to pay the bill and the bill for the last three months even though the phone was cut off!!!!!!!! I have been so distressed over this and I feel Vodafone have not helped at all and literally have pushed me from pillar to post for 9 weeks and has caused my daughter a lot of stress too, it's absolutely disgusting how we have been treated, I am now under pressure to keep chasing this at the bill is increasing, I wouldn't advise anyone to undertake these packages as they are sold to you with no education on the rules and no responsibility taken by Vodafone”

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Posted 6 years ago

“I wouldn’t even leave one star but zero stars isn’t an option! Wouldn’t use Vodafone ever again! Shocking customer service even worse management! Was half hour on phone as they disconnected my 85yr old nans phone as she hadn’t used it in 30 days even though I had just put £10 credit on it! Asked to speak to a manager was told they would ring me back within 2 hours, waited 18 hours rang back again another half hour wasted on phone to a rude woman said manager would ring me back within 4 hours still waiting 48 hours later, rang again today and been told they might be able to reconnect if I go in store !”

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Posted 6 years ago

“85yr old Cut off after 30 days”

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Posted 6 years ago

“my nirmal bills were 19.50 coukdnt yse phone gad rose to 135.00 overnight just not me msg came data secretly used they didnt want to know no help with bill and didnt want to know”

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Posted 6 years ago

“The worst experience I have ever had with a telecommunication company. They don't even deserve the one star. I had a mobile broadband, the website stated clearly that the end date of the service. Three months after the end date, I get a bill for the past three months. I call them up and they tell me that I have to give a notice and the services will be cancelled after a month and I will have to pay for 4 months in total after the "end-date" of the service. The customer services and complaint lines advisors are very rude. Whenever I asked a question, their reply was, "Well, that's very unfortunate""Well, that's how it is". What I didn't understand is why there were no emails sent in the past three months to tell me there is an outstanding balance? and they didn't have an answer for that. They don't care about their customer satisfaction, they only want to squeeze and extra amount of money. Very bad service, very rude customer service agents. The behaviour was just shocking. And I am not a rude customer at all.”

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Posted 6 years ago

“SIMPLY SHOCKING SERVICE. They don't even deserve 1 star. WORST customer service I /my company have ever discovered... feel completely helpless and scammed by Vodafone. They have even included 'World traveller' in our newly signed contract , which I have found out from my own research is now a disconnected service, how can you have a disconnected service writing in a contract? beyond me... I have had 1 year and 1/2 battling with Vodafone and I am leaving my job, I hope I NEVER have to deal with this scamming company again. Please avoid avoid avoid.”

Helpful Report

Posted 6 years ago

“Sign this petition on change dot org Search for Vodafone - Enough is Enough”

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Posted 6 years ago

“Keep away from Vodafone they lie chuck from pilla to post give u secondhand or even thirdhand phone when brand new phone goes wrong and expect you pay full line rental been with for years customer service rubbish will never renew again 3 hours spent on phone still not resolved joke nothing but lies pass the buck or I can't deal with it or put on the phone to someone who English is that bad you able to understand them. Make you feel bad cause can't understand them keep asking to repeat what said”

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Posted 6 years ago

“They stole money from me by extending my contract on my s9 sansom by7. 5 months, WHO signs into a contract for 2 years 7.5 months that stealing a should call the police”

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Posted 6 years ago

“Absolutely bogus service. Perhaps Vodafone has no more interest in providing a quality service anymore .But rather to put on unnecessary charges on the customers.”

Helpful Report

Posted 6 years ago

“ANY LEGAL ADVICE TO SUE VODAFONE FOR THIS CASE OR MEDIA ATTENTION!! I was with EE and decided to move to Vodafone. I got a PAC code from EE and shared with Vodafone to transfer my EE number to Vodafone SIM on 15 March 2019. The number is important/key for me not only for my family comms but also for my business as well. Usually transferring number from one network to another takes around 24 to 48 hours as per my previous experience. From 15 March 2019 to date Vodafone has not successfully transferred my EE number to their network. I am hanging in the balance, I left EE and didn’t join Vodafone!!!! The Vodafone SIM card is “OUT OF SERVICE” until to date. I am working full time and I spent around 1-2 hours each day talking to Vodafone. I speak to one department and they put me on hold and pass to me another department – they promise every time that my number is going to be active in the coming 24 hours since 15 March 2019 to date, but that is always bare lie and a way to shut me off!!! I asked couple of times, send me an email confirming that my number will work in the coming 24 hours and they refused. The customers services and the technical team are very rough and rude!!!! While I am in this situation and frustrated, they are not helpful at all. They keep telling me just wait while no progress is taking place!!! They are holding me as hostage, and they are not doing anything – I can’t communicate families, friends and business partners…. This is causing too much problems to my business as I am missing many important/key calls. I asked them to give me a PAC code so I can leave and go back to my EE and they refused it, they said we can’t do until we activate your number and no body know when the VODAFONE SIM CARD will be active…………. they can’t even confirm!!!! I called the complain department and they are just saying wait….!!!!! I would appreciate any help for where I can get legal advice to hold their wicked intentions into account! If any please share with me, I will do whatever it takes to make sure that they don’t go away unaccounted for frustrations and problems they cause to me personally and my business. If you from the media or know anybody from the media and want to cover my case please feel free to reach me, if you are legal expert or know any legal help for my case please welcome!!! I think it is the right time to join efforts to showcase VODAFONE FRUSTRATIONS to the public to avoid in the future!!”

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Posted 6 years ago

“There service is terrible and app is dreadful”

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Posted 6 years ago

“WORST CUSTOMER SERVICES. NOBODY CARES.”

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Posted 6 years ago

“had a 24 month contract on a phone that worked for 12 months. when contacting them they said they need to send a text to the phone for security, after i just explained the phone doesn't work. Then they say they cant find an account in my name. After a few attempts with the same result i cancelled the direct debit and funnily enough they found my details. They apologised for all the calls i had to make and promised the last 2 payments i would not have to make as a token gesture. I now have a bill, after phoning them they want to send a text to the phone that i threw out in the end as it didn't work, they wouldn't speak to me about it due to security so i had to pop into the local branch and photocopy my driving license. I then phone back up and get passed through to billing who then explain i need to pay it as they don't have any information on my notes about this, i asked them to listen to the recorded call which her response was i wont listen to the call unless you supply me with a date. She also stated that they had sent a text to the phone explaining i was going to be billed a month ago (After about 20 phone calls you would think some one would make a note saying "This guy keeps phoning up as his phone isn't working" The deals "look" good however the coverage is poor and doesn't match what they're site advertises and the customer service may as well be run from children's nurseries.”

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Posted 6 years ago

“Trying to renew my sim only contract with them. Was told the tariff I had was no longer available they are giving me less data. Was not happy asked what they can offer as I have been with them for 20 years. They said that was the best they can offer if I am not happy I can leave. Really rude customer service person couldn't care less I have been with them for 20 years.”

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Posted 6 years ago

“Dont bother with contracts with Vodafone they are over priced and almost impossible to end. Vodafone are no longer interested in customer care They are no longer interested in customer loyalty This company needs a good shake up . The services and offers they provide lag behind many other providers . The only saving grace is the low level customer service who try their best under massive constraints All in all an appalling lack of customer care Just an appalling company to deal with If I could give minus stars I would”

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Posted 6 years ago

“I’ve been with Vodafone for 33 years & cant wait to change service provider dreadful company. You’d think customer loyalty would be important to them not a bit of it. I was told in October I could leave Vodafone in either July/August I couldn’t remember which 1, just phoned them & am told it’s now October total lies, asked to speak to a manager there to busy, never to busy to take your money. Even if I have to buy my way out of the contract I will just to make sure I don’t have to deal with them again. I think the 1.25 star rating just about sums the company up”

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Posted 6 years ago

Vodafone is rated 1.2 based on 2,012 reviews