Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I’ve just received was second to none I had dealings with two people firstly Lewis then Amy both were very friendly and helpful my contract renewal dealt with efficiently and they managed to get me an excellent deal. I actually came off the phone feeling like a valued customer so well done Vodafone”

Helpful Report

Posted 6 years ago

“I honestly can't believe i had to put any stars. Vodaphone advertise about how you can do all these things on your account. But when your account stops working and they can't fix it then apparently that's your problem. Customer service disgraceful . How they are such a big company i don't know. NEVER NEVER TAKE OUT A CONTRACT. They will do anything too keep you in it so that you have to pay, that's providing you get to speak to anyone. They admit they are wrong yet will do nothing about it. I hope they do it to a big company and get sued for millions. I will make it my life to ensure vodaphone do not treat customers the way they have treated me”

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Posted 6 years ago

“Useless! I have been with them roughly 7 years and regularly had issues. Currently in the process of trying to leave them.”

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Posted 6 years ago

“Absolutely terrible service, we signed for 72 mbit of internet with their "Super Fibre with Super Router" and we are getting 22-35 on the wifi. They said it is impossible and that the connection is good and if I want to cancel I have to pay the remaining 6 months in full.”

Helpful Report

Posted 6 years ago

“I was left without a phone for 4 days thanks to their appalling service!!! To cut a VERY long story short, after picking the phone up, it would only allow emergency calls I am I'll, have no other form of contact, family were worried and had to travel to my home to check I was ok. A family member was taken to hospital and nobody could let me know!!!!! Every visit to Vodafone in that time cost time and money, not to mention various phone calls from my daughter, in which we were told it hadn't been picked up!!!! The final visit to vidaphone, was to take it back and cancel It. To be told 'oh it says you haven't picked it up so I can't cancel it unless it says you have picked it up!!!!' I had it with me!!!!! After much faffing on a computer it was cancelled. 2 days later my daughter (the phone was on her existing contract) got an email - 'as you have not collected the phone from our store, we have cancelled the order'!!!!!! What the actual ....!!!!! NEVER have come such appalling service! 0 stars from me!!!”

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Posted 6 years ago

“RIp off Vodafone Just got charged 70pence extra for sending a long text message? and I have unlimited text? What a load of B..........S Absolutely disgraceful! Shame on you Vodafone That will be the first & last with Vodafone”

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Posted 6 years ago

“Disgraceful. Disrespectful. Appalling. Just a few words to describe the service received from the Small Business division and the Complaints department of Vodafone UK. Been a customer for several years, will be moving my business account and both my personal accounts over to another network. What does it say when you need to make complaints against the complaints department?”

Helpful Report

Posted 6 years ago

“I wish i can give 0 star here as Vodafone does not deserve to be in market. Vodafone is one of mobile service provider who fail in every aspect of my 3 year contract with them. they broken every single commitment they have made even in written. their all customer adviser and complain team member are liars. i have follow up with them at least 5 time to for every complain. Horrible company. Please avoid them. Vodafone do not care about People or Service. they are only intersted in taking your money and delivery you just false promise and nothing else. Avoid. i wish ombudsman service look and investigate Vodafone for their services.”

Helpful Report

Posted 6 years ago

“Mis sold contract. I was fobbed off with a months line rental. Very rude member of staff in Plymouth store who got.angry when I complained that a member of staff on the phone gave me misinformation. Apparently it wasn’t Vodafone it was an individual. All Vodafone staff represent and are Vodafone. How dare you argue with your paying customers. All you have done is make me angry. I won’t go with Vodafone again.”

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Posted 6 years ago

“I had no other chance just to write a bad review. I am a Vodafone customer with 3 contracts and for 5 years already. This is not the first time that I try to change something (upgrades, change direct debit dates, etc) and they never ever could complete what they promised. I contact them every single month to change direct debit date, they say the have done it, i recieve the text message to confirm it and next month.... Everything stay the same... Also last year my contract ended and I contacted them to uprage to a sim contract only and for 3 more month they were not able to take the right amount!!! I had to compain each month and then for 3 more month I had to beg for a refund or overpayment. How could dare this such a big company, like Vodafone???? Horrrrrrible service!!!!”

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Posted 6 years ago

“No customer care at all. Do not order online because they cancel the order without contacting you. When you call back customer service do not know anything about it. They have no power to deal with the complaint. If you want to waste your time and get stress go ahead with Vodafone even store staff lies to sell their products when you go back no one knows anything you end up with wasting money and time. Even if you want to take your complaint further you have to wait 8 weeks before they respond then you forget what was about.”

Helpful Report

Posted 6 years ago

“The worst service ever. They say anything to get you off the phone and never do what they say. I so regret ever going with Vodaphone and still don’t have broadband after3 months. They are useless and obsessed with reviews. They text you and ask for a rating 0-10 but the reply will NEVER send. Now there is a surprise. OFCOM here I come!”

Helpful Report

Posted 6 years ago

“VODAPHONE Barking Store! The assistant manager was verbally abuse to me just because I didn’t want to stand where he thought I should stand in line and refused to serve me😂🤷‍♂️ Just lost a customer for life! Please watch the aggressive behaviour as I was leaving the store and you decide?”

Helpful Report

Posted 6 years ago

“Disgraceful,,not only was my contract mid sold. I went into your store in Plymouth. Your representative argued with me when I said Vodafone gave me wrong information, apparently it was an individual responsible and not Vodafone. Sorry Vodafone employees, but you are Vodafone. Not a good idea to argue with customers and treat them with contempt. I was way more controlled than your employee. Disgraceful. Shame on you Vodafone”

Helpful Report

Posted 6 years ago

“If I could give you zero I would do so. The most disgusting service. Is it even possible to get any worse I wonder? I have been with you also for nearly 20 years! Yet you treat people like dirt. You have staff who repeat themselves, wind the customer up so much that each time I speak to a staff member. My head feels like it's about to explode. I have been waiting since March for you to deal with a complaint I made about not being able to send text messages. It is now May and yet you have not even called me? Even when you sent me a text saying you would be doing so, following a would I recommend you email. In which I did give you a ZERO. For NO I would NOT recommend you. You send inane texts about free coffee, cakes, chocolates, send letters about broadband and other such that I have NO interest in. What I had interest in, is receiving a service that helps me. As you see fit to put up your bill! But do not up your customer service or provide a service that is remotely appropriate! There are no words to describe how much I wish I had never ever signed up with Vodafone. There are no words strong enough to describe the horror that is your service. That I have had to spend over 2.5 hours, calling and talking to a total number of about 10 or more individuals, who have done nothing so far to help me.. That today after asking 3 pertinent questions to access the customers account. You still ask for more and claim you cannot access a customers account when you have been given ample information! 3 questions has always been fine. Yet today you want more personal details which you do not need, especially when you have called the customer. Wasting the customers time over and over again, when it is ludicrous and time wasting. I have yet to have my complaint addressed. Oh and I have just received again, stupid text messages which as you should be aware. I cannot text in response. But here is my response......NO NO NO NO NO I will never never ever recommend you to anyone! I do not recommend you. I recommend that people go as far far far away from Vodafone as they can get and never bring their service to you. WHICH were absolutely correct when they gave you the worst for service/provider. I am beyond horrified!”

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Posted 6 years ago

“We have just received the most appalling service from Vodafone. We have been loyal customers for at least 10 years. They have just claimed that we have not paid a bill when we have the copy of the bank statement to prove it. They refuse to accept this by e mail or text and insist that my husband, who is not well, goes personally into a shop and waits in a queue to be served! Obviously we are going to move to another telecom company!”

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Posted 6 years ago

“12 years of waste!!! Terrible! Unforgivable, distrusting and outright thieves. Do not join!!!”

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Posted 6 years ago

“Hello Vodafone, THANKS FOR YOUR BEST SERVICE. I have been with Vodafone for more than 9yrs. Now VODAFONE want me to leave their network. Problems I faced so far. 1. I got TWO SIM only contracts. One number my wife will use and she'll e at home all the time and use wifi only. So we're receiving in coming missed call from India some unknown number for us and same time out going call to same number and end of the I need to pay the bill for out going call. I complained couple of time but NO ONE cares about it and NO action has taken so far. 2. Last week added one more SIM only contract to my account and didn't even received the SIM card (forgot about activation) then called the brilliant VODAFONE customer care to cancel that SIM only contract and want to upgrade. Here I'm on the call literally 2hrs 30min but NO one attended the call to serve. WOW VODAFONE. 3. For the same SIM only contract, VODAFONE want to charge for 5 or 6 days (I believe I took the connection on 23rd or 24th Apr ) without activating the SIM , ohh I didn't even received the SIM card. 4. Very RUDE Customer service, one STAR rating too high for them. But I want to give a rating of NEGATIVE 1000000000000000. 5. So wasted my precious 2hrs 30min on call with Customer care (WOW) still NO response from them.”

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Posted 6 years ago

“Bad Luck for anyone living in the DT2 area of Dorset. Our mobiles have to be exactly that as you now have to drive to another area or wander around with your phone waving in the air to get a signal which cuts out just as you connect to your call. The Vodafone mast has been off now for almost 3 weeks - no attempt being made to fix this despite loads of calls and complaints ; they will discuss the problem while you're on the line but the service team just read off their screen and say 'we are sorry for the inconvenience and their network team are working on it, and give you another date in a week's time when it will be fixed. If anyone phones in a complaint - and please do - ask for compensation - they will agree to refund you for loss of service, even if it's not much if lots of people do it, it will cost them in the end. And we might even get a phone service back before our contracts expire.........”

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Posted 6 years ago

“in the bigining they were good but now they spoil it.”

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Posted 6 years ago

Vodafone is rated 1.2 based on 2,012 reviews