Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,014 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received no bill for the month, Then received Text message on the 14.7.19 saying we owed a bill due on 29.7.19 Text on 15.7.19 we have cut your service, Tried calling Vodafone no reply, just thank you for your details then kills the call, the service gets worse, To cut people off on a Sunday afternoon, without notice or even a courtesy call, nobody to take your call, Absolute joke, We have several contracts and to be treated this way begs belief. Poor, Poor, Service”

Helpful Report

Posted 6 years ago

“Reply from Vodafone UK 3 hours ago Good morning Julia, It's really disappointing to hear about the issues you've had with this. I'm sorry that you've found us to be anything less than helpful. You'd normally get a pro rata bill following an upgrade: https://vodafone.uk/WatchProRata and it may have been higher due to us not getting the update straight away from Carphone Warehouse, that your phone had been returned. I'd like the chance to get this sorted and make sure you've only been charged the right amount. Please pop me a message on Twitter @VodafoneUK or on our Facebook page here: https://www.facebook.com/vodafoneUK Thanks, Manda Vodafone Social Media This wasa reply on my trustpot review.. Have contacted them asper above and no reply from them. Seems like their reply was just for others to see that they care but they don't care about their customets at all”

Helpful Report

Posted 6 years ago

“Vodafone staff is very poor service, they have no INTEREST IN THEIR WORK”

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Posted 6 years ago

“I am want ask something yesterday about my contract but first what I heard was that their system is down, today I want to close my contract and nobody pick phone already waiting 44minutes”

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Posted 6 years ago

“Very poor support and customer service for long standing, loyal and apparently valued, customers!”

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Posted 6 years ago

“Absolutely horrendous”

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Posted 6 years ago

“After waiting 16 days for the number transfer from vodafone to VOXI, they gave away my number to someone else. So I lost my phone number and waited 16 days for nothing.”

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Posted 6 years ago

“Cancelled my sim only on the online chat or at least I thought i had. 2 months later still being billed. Call up and they say that on the transcript to the vodafone customer advisor they stated i needed to call 191 as that is the only way to cancel (find out two months later) therefore I am not eliglible for a refund as I never cancelled so wasted time, £25 and Im still with them on my new contract. Seriously bad website, customer service and coverage even in cities. Last year with Vodafone. too expensive and no loyalty rewards.”

Helpful Report

Posted 6 years ago

“The worst customer service. Will get you pay for nothing and mislead you. Useless. Never ever deal with them, you'll suffer a lot”

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Posted 6 years ago

“Words cannot express how utterly disgusted l am with this company,they have left me cold with anger. They told me they had to switch off my phone for twenty mins three days ago.l have no land line, l cannot call family in the event of an emergency.l am having cancer treatment and cannot get in touch with hospital oncology. Not even sure l can call emergency services if necessary. I could go on but too depressing to continue. Living alone at my age as well as having various ailments,l am in a state of fear. Thanks Vodafone!!!”

Helpful Report

Posted 6 years ago

“DONT GO TO VODAFONE....YOU HAVE BEEN WARNED!!!”

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Posted 6 years ago

“Worst mobile company I have ever been with, they dont want to speak to people so send you around their phone system pressing buttons and they still then refer you to their website and put the phone down, I SHOULD HAVE READ REVIEWS PRIOR TO TAKING A CONTRACT OUT WITH THEM, regardless that bills are paid they still enjoy cutting you off, small minded, ignorant company.”

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Posted 6 years ago

“I’d like to thanks JORDON COLLIC in customer care from the Manchester call centre. He really does take the job roll literally. Fantastic throughout, I rang to pay my bill, ended up with entertainment plan, £16 off my bill and data taken off that I didn’t need. from start to finish nothing was too much. Absolute credit to the company and a very good representation of what Vodafone do offer. Please send my regards to Jordon with maybe a bottle of wine and some chocolates! X”

Helpful Report

Posted 6 years ago

“It would be impossible to overstate how wretched this company is. They are a complete joke. I'm not even their customer, but they CONSTANTLY HARASS me because they believe that I'm their customer. I've contacted them four times about this, and a HIGHLIGHT of my interactions was when a customer service rep told me he'd be "happy" to help me fraudulently HACK into their customer's account to change my email address!! Unethical, ineffective, mess. What a waste of space on earth.”

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Posted 6 years ago

“So many reasons not to use vodafone will list a few. - Was told upgrade fee is £25.00 got charged £125. Call recording requested but can not find. Still had to pay £125 - Can never get through to them on live chat or by calling 191 waited over hour each time - Been getting charged for Whatsapp call via wi-fi. They said they have no control of whatsapp - Bills over £150 a month even with unlimited calls, texts and data”

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Posted 6 years ago

“I rang to cancel my contract and politely request a pac code. I was put on hold four times and passed to two people, the last guy was pushy and getting on bullying, I insisted on cancelling my contract and once I got the Pac code he hung up on me in mid sentence. Never use them, disgusting behaviour.”

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Posted 6 years ago

“Just a complete joke there mess up there end duplicated my phine number and started charging me for every call i made blamed me for it have been cut off constantly been promised it will be fixed but nothing now they have list all my account and number! And are telling me i will be charged a termination fee haha”

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Posted 6 years ago

“Only Lewis C in Newcastle gave brilliant customer service.....he is personable, professional, efficient, friendly and could teach many other Vodafone employees how to behave...Please thank him for me !”

Helpful Report

Posted 6 years ago

“Absolutely shambolic service as both a mobile network provider and home broadband provider. Regular service outages in central London that don't get fixed for the entire day. Mobile broadband often out for hours on end. Customer service unable to give more information on what the issues are or ETAs for fixes.”

Helpful Report

Posted 6 years ago

“Hi. Today someone by vodafone call me to ask me whai I want to end the contract. I ask him whai hi make me wast my time whit the same question? Because yesterday i talk with them and i tell them the reason. And you know what this guy answer me???.....YOU ARE A FRUSTRATED! and he hang up the phone. Realy???? I will not recomand to anyone vodafone and that man can not work in there.”

Helpful Report

Posted 6 years ago

Vodafone is rated 1.2 based on 2,014 reviews