Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“Never in my life have I had to deal with such a creature like Vodafone. I paid a contract out for around £600 final! Then to be told a year later I owe £500 then 3 months later I owe £1200. They make it up someone needs to shut this place down.”

Helpful Report

Posted 5 years ago

“Last month, I got a MIFI device to cover my internet needs because Vodafone's broadband router wasn't working properly when it arrived. I returned the MIFI device once the router was working again and got refunded for the device itself. It turns out the staff member who processed the refund did not update his notes and so my MIFI account wasn't actually cancelled. I just discovered that Vodafone has been charging me £25 per month for a service I no longer use. I contacted customer service using the online chat system who told me that the in-store staff member had not updated his notes and that I had to go to the store to get them to update their notes. I was EXPLICITLY told that I would be refunded for the £50 I was wrongly charged if I went to the store. Guess what? I went back to the same store and the guy who served me was the same guy who had processed the refund of the MIFI device. He insisted he had done the refund correctly (clearly a lie) and told me that in order to get refunded for the data service, I had to contact customer service (with whom I had just spoken). I experienced a similar level of service when purchasing my new broadband router, and I only picked Vodafone because I was already a mobile phone customer at the time (I have since ditched them for another network). In that case, I was told by a customer support technician that I would NOT need a new router delivered, but then a senior technician directly contradicted that and told me I WOULD need a new router. Do Vodafone's own staff have any idea what they're doing or who is responsible for what? The in-store staff member was just plain incompetent and clearly trying to cover for himself, but this implies mind-boggling dysfunction within the company itself. Bouncing customers back and forth between departments to process a simple refund is unacceptable. I'm no longer convinced that Vodafone's staff are any more technically competent than the people who ring them up for help.”

Helpful Report

Posted 5 years ago

“Very poor customer service love trying out add on 41.84 now turn into £49.50 Solange remarks made against me I don't not use premium rate call what do you think I am Vodafone hq CEO office will receive a recorded delivery sign for leaving these cowboy cheat my advice go to 02 mobile customers.”

Helpful Report

Posted 5 years ago

“Purchased a new contract on 21st May 2019 which included an iPhone 6s The phone went wrong on the 23rdJuly 2019 contacted Vodafone and was directed to The Vodafone store In Sevenoaks who confined the phone did have a problem and directed me to the Apple store at Bluewater Apple were surprised that the phone had so much warranty as the phone is obsolete Apple carried out diagnostics on the phone and confirmed that it did have a problem and they changed the screen which did not resolve the problem They did not have an iPhone 6s in stock as they do not supply them any more and I now have to wait for approximately a week for a replacement to be found and forwarded to them As this phone (which I’ve had for 2 months) is out of date and production what happens if and when it goes wrong again I have been sold a contract by Vodafone that is not fit for purpose as l now have to live with this contract for 3 years unless I buy my way out of it”

Helpful Report

Posted 5 years ago

“Useless poor staff all they care grabbing your money steer clear.”

Helpful Report

Posted 5 years ago

“Vodafone every month adding extras on now slinger me premium number I would never use them I pay £ 40 monthly this month want £88 I have terminated my contract very rude nasty adviser in collections they try add insurance secure net staff must get a bonus customer service like robots repeat same words mess up my online going back to sky mobile got Wii fit broadband talk TV £80 so get sky talk get deadlock letter shower ombudsman bill way treated customers practices demands threats sent a letter to hq CEO dept Newbury not paying anything to ombudsman make decision got 8 weeks fed up scam calls change of number they can have phone back never buy a Samsung a8 bad a9 not good full Samsung advert online service Vodafone so poor never again steer clear of network service Vodafone wirse ever poor awful bad.”

Helpful Report

Posted 5 years ago

“Vodafone employees on the whole are badly trained I spoke to maybe 8 employees relating to the same subject and only 2 of them knew what they were talking about and only one of them was able to explain what had happened and give me the correct advice on how to resolve the issue. I told that person to give themselves a big pat on the back and congratulated them on being the first one in a long line of people to know their *** from their elbow. Anyway avoid if possible ee are far better in terms of customer service.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Avoid them at all cost!!! Rubish service. Network goes down on a regular basis. You finish paying for your phone contract and after you discover that these scums blocked your phone only allowing you to use their network. Phone was paid in full yet they left it blocked!”

Helpful Report

Posted 5 years ago

“Impossible to contact customer services by phone or online.”

Helpful Report

Posted 5 years ago

“Customer support was terrible when my phone was stolen. They lied to me, didn’t help with my insurance and ended up not getting my new phone for 1.5months. Complete joke”

Helpful Report

Posted 5 years ago

“They are not customer orientated. The monthly charge doubled and I asked to get a better deal. They told me they could not offer a better deal. I then found a suitable deal elsewhere. Vodafone made it very difficult for me to get the pac code. First the shop gave me the wrong information. Then chat kept me on chat for 40 minutes before giving me a PAC code that was wrong. They kept stalling and saying I could get a better deal with them. Then I rang to get my code to keep my number and had to get cross to get the number. Again they kept wanting to offer me a better deal and not leave, rather than doing what I was asking for. After finally leaving they sent me a text to offer a deal 40% less than what they said was the best price they had. When I told the staff in a Vodafone shop of how frustrating I found the hole process, let alone time consuming, they did not apologise and refused to acknowledge that their business practice is unfriendly to their customers.”

Helpful Report

Posted 5 years ago

“I had a 2 years contract for a galaxy s8+. A week prior to the end of it I canceled the contract (or maybe is better saying I thought I had!), requested PAC code, NUC code and everything I needed to change provider. Not being able to check the status of my contract/account on their website (which by the way it is very poor on the user experience side - it seems one of those websites from the late 90's) I called their customer - so-called - service to double-check that everything was properly managed. The very polite guy on the other side reassured me multiple times that everything was canceled and that my last bill had been paid, so I canceled my direct debit with them. A few days ago I receive a bill from vodafone for the amount of about £30 and obviously, I called them straight away just to realized that the guy actually canceled my contract but he forgot to cancel the assurance on my phone! After telling the operator that I wouldn't pay anything he said was ok (so kind of him!!!) but that I should have paid the last bill (the one the previous operator said it was paid!!!) and that I could have done that in any of their store. I agreed to pay this last bill because to be fair I hadn't been charged for that and I went to the nearest store just to realized that that service wasn't available anymore! in order to pay, I had to give my credit card details via phone to their billing department in a crowded store! I personally find ridiculous that in 2019 I had to waste so much time just to cancel a service and I strongly suggest the company to start thinking about entering the 21st century as the rest of us and allow people to manage this sort of things via the Internet! Thanks!”

Helpful Report

Posted 5 years ago

“Still can't use my phone because they can't do their jobs properly. Told them I was switching a week ago. Was told they had given me everything I needed. I had been a customer for 7 years but their last customer service inadequacy 18 months ago cost me a small fortune so I was counting down the days until I could leave. I made it clear on several complaints I was leaving but they never bothered to respond. Now they are simply stopping me from using my phone by being completely incompetent and not providing me with the right details to give me access to MY phone. The customer service is something I have never seen before. It is worse than energy companies and that is setting the bar insanely low. STAY AWAY FROM THIS PROVIDER!”

Helpful Report

Posted 5 years ago

“Shocking service.... have had issues ever since I changed my phone.”

Helpful Report

Posted 5 years ago

“Shocking service with overcharging and the refunds. Staff laugh at you when you are not happy and are trying to sort something out”

Helpful Report

Posted 5 years ago

“Disgusting customer experience having a guy called Joe laugh at me wouldnt give me any other details other than he's at Vodafone in Newcastle. Been overcharged on my bill even though I've cancelled it, previously after a 40 minute call speaking to a manager called Brahim who told me I would only have 6 pound come out of my account on the last bill to then be charger a lot more I'm not happy at all. I then call Vodafone who yell me I have to now wait until the end of the month for a refund, not good. Had I have been told the correct information from the start I wouldn't be so unhappy. Never wpuld I use Vodafone again or recommend anyone else to.”

Helpful Report

Posted 5 years ago

“We have been with Vodafone for 20 years & we have 4 phone contracts with them. Last year our direct debits stopped & for a whole year now they have not been able to sort it out. Every month we have to call them & we spend anywhere from 1 hour to 2 1/2 hours on the phone to them. Each time they say it's sorted out but every single month we have the same issue. We are at the end of our teather now. We want to cancel all contracts asap but apparently we can't. I hate vodafone & at the earliest opportunity we will leave. I would not recommend them to anyone.”

Helpful Report

Posted 5 years ago

“Received no bill for the month, Then received Text message on the 14.7.19 saying we owed a bill due on 29.7.19 Text on 15.7.19 we have cut your service, Tried calling Vodafone no reply, just thank you for your details then kills the call, the service gets worse, To cut people off on a Sunday afternoon, without notice or even a courtesy call, nobody to take your call, Absolute joke, We have several contracts and to be treated this way begs belief. Poor, Poor, Service”

Helpful Report

Posted 5 years ago

“Reply from Vodafone UK 3 hours ago Good morning Julia, It's really disappointing to hear about the issues you've had with this. I'm sorry that you've found us to be anything less than helpful. You'd normally get a pro rata bill following an upgrade: https://vodafone.uk/WatchProRata and it may have been higher due to us not getting the update straight away from Carphone Warehouse, that your phone had been returned. I'd like the chance to get this sorted and make sure you've only been charged the right amount. Please pop me a message on Twitter @VodafoneUK or on our Facebook page here: https://www.facebook.com/vodafoneUK Thanks, Manda Vodafone Social Media This wasa reply on my trustpot review.. Have contacted them asper above and no reply from them. Seems like their reply was just for others to see that they care but they don't care about their customets at all”

Helpful Report

Posted 5 years ago

Vodafone is rated 1.2 based on 2,012 reviews