Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“Stopped my direct debit without telling me and then called me out of the blue to tell me I owed them £900. Still paying the price since the RUINED my credit score and now cannot finance anything. If I I could give zero stars all round I would”

Helpful Report

Posted 5 years ago

“I recently ordered Vodafone broadband and the customer service was awful. First , I got the router delivered to later than what the message mentioned . Second , when I called the customer service with regards to my activation of broadband , I got varied answers and not a clear explanation. Finally , after waiting on call for one hour , I get the information stating they misplaced the address and would not be able to activate the broadband for another 10 to 14 days . This has wasted my time and also delay in my work . I strongly recommend not to go for Vodafone broadband service as in future if there is any issues , the customer service won’t be of any help .”

Helpful Report

Posted 5 years ago

“Vodafone have tried to scam me into upgrading my contract my threatening me that I need more data because ‘5g will be coming soon!’ - they did this after trying to force me to give up personal information about my account, saying ‘we have important information about your account, but you will need to confirm a few details before we can tell you anything’. When THEY CALLED ME. Very unprofessional. When I cancelled my phon contract to SIM only, they also continued to charge me for insurance on a phone I wasn’t even in contract for anymore. I have had countless issues with them, although I have been a loyal customer. I am leaving them at the next opportunity. Good riddance”

Helpful Report

Posted 5 years ago

“A company that says sorry but essentially pays lip service and takes your money. For stress free experience with people who wish to help go somewhere else. New phone had problems from the very beginning, took it to the coda phone shop- incredibly rude - took it to Apple shop left the country next day phone still not working. Now apparently it’s not there problem. We are too far down the line!”

Helpful Report

Posted 5 years ago

“Absolutely terrible! I was not informed for 2weeks that my order has been cancelled eventhough i have recieved a confirmation of a DD setup. When i called vodafone to enquire when will i recieve my router thats when i was informed that the order was cancelled by not even talking to the customer explaining what are the other options available and was suggested on the call to place another order which meant i have lost the benifits that vodafone has promised when my initial order was placed as they have now expired and had to now wait for another 4weeks for the reorder to be activated with no benifits at all. By the way the customer agents were so rude on the calls even though vodafone has a 1 Star rating on all the review websites on internet. Its absolute time waste to opt for vodafone and if you still want to go ahead with then then its your wish and only god can save you....”

Helpful Report

Posted 5 years ago

“Bunch of liars work there, confirmed delivery date but phone was not sent. I was told there is technical issues even though I followed up multiple times after order was placed, I was given false information by saying it was processed and would be delivered on time. Delivery turned the next day and found out in the receipt that order was only processed around closing of delivery promised date. I think the management should learn and teach their staffs about ethics and morale. After this contract ends will never use vodafone in future. As I was promised a call back from senior manager which never happened. Worse is call centre located in india - working ethics don't match at all.”

Helpful Report

Posted 5 years ago

“Good offers but the worst services. I've been with Vodafone for 2 and a half years so far. They give you great deals, but then let you down. The customer service is the worst I've seen. I got a sim replacement and it took 4 days the get activated (which normally it should take max. 15 min). Further on, I am waiting for a proof of purchase for already 10 days, but I haven't got one and I am without a phone as is needed for my insurance company to be processed. Also, 1-2 weeks ago a £375 bill popped up in my account out of nowhere. I needed like 3 days to sort it out. There are many more other things on which I cannot remember.”

Helpful Report

Posted 5 years ago

“Hello I would just like to let you know that I will no longer be paying my bill for contract with Vodafone ever since I started my contract with you over 2 years ago I have had nothing but problems from you .. Evrything from being over charged and reserving bad service I have also had some great people that have helped me so much with these on going problems I have to be honest there but unfortunately the bad problems and service that I have reserved outweigh the good one by a long shot ... when I 1st got the phone I was being overcharged then I was being blocked and cut off and having to ring up and get it unblocked most weeks just to be told it’s a problem your end I have spent many wasted hours on the phone to your team to never have a problem fixed or helped I have spent hours on the phone to your team being promised all these different things to help me with my problems with my phone to then get passed on to somone else’s and be told what the last person said was all rubbish and that you cannot help me there are many more problems like this that have haunted me throughout the duration of my time with Vodafone and it has caused me endless stress and anxiety issues the latest issue have made me realise that this is no longer with the stress and anxiety .. I called you guys and requested some more data and the nice lady sorted that out for me she asked me how long I want the extra data plan on my contract for and I said just this one off month please and she reassured me that i would only be charged the one month that was great until a few days in and all the data was taken away so I had to spend more time on the phone sorting that out .. to then find out I have been charged again that is the last straw Vodafone I have been fair with you and you as a company have not returned the favour all or The time I had to call you back I had to take time out of my working day to sort them out it’s the only time I have to do it ... I am a very disappointed and let down customer and I will not be paying my lady bill .. I have already payed off both of the phones that I have on the account they belong to me now and I will not be paying the remaining bill for either of them as I think this is a fair compensation for the bad survive I have reserved ... for such a grate company you have not trained your staff well enough because no 2 staff member say the same thing they all contradict each other some are great I have to be fair this was my 1st contract and you gave me the worst time ... I will never return to Vodafone again and I will advise any one that is thinking of using you to think otherwise and go for anyone else and just keep there wits about them”

Helpful Report

Posted 5 years ago

“Very poor. Our broadband transfer was delayed then they lost our home phone number which we'd been promised we could keep. Took many long calls to sort it, but it was never properly sorted as the number had gone and could not be retrieved. Staff want to be helpful but are obv v limited in what they can do. Biggest bugbear: it says calls are free from Vodafone handset, but they still come out of your minutes allowance, so if you have to make multiple calls, insist they call you back. I didn't realise this till I got my bill. I'd been charged 25£ to sort out their mistakes. I would def not recommend. Once the service is up and running it works well, but when there's an issue, you just know it won't be quick.”

Helpful Report

Posted 5 years ago

“Takes your top up money when near the end of the month and then text you that you only have 9p in credit cannot get hold of customer service its all automated short answer time if you do not have the answer to hand in all would not recommend to anyone”

Helpful Report

Posted 5 years ago

“Business user in could not make calls from uk back to Ireland. 'Customer service' is a joke. Menue gives no way of speaking to someone. ABSOLUTE RUBBISH. MOVING TO O2.”

Helpful Report

Posted 5 years ago

“The company is a joke avoid at all costs”

Helpful Report

Posted 5 years ago

“Terrible service! The internet doesn’t works properly, not fast as promised. The internet down in June, 5 days I could not get access to the internet, then again internet down in August 6 days! They do anything to keep the system in perfect condition, they only know how to charge from the clients. They have promised to send me a SIM with 50GB data use the internet till it is resolve. But the SIM did not come (ref:187564972455825012, date 2019-08-18 12:33:44). Also, they did not respond on the complaint Ref: 1719840. Terrible customer service, they only promised but never call back to try to explain what happened, what they do to fix it. I have decided to cancel the agreement. Do not us the Vodafone, it’s a really rubbish!”

Helpful Report

Posted 5 years ago

“The worst customer service ever The worst customer service ever. Don't even bother to buy broadband. Prices are cheap but not worth it. Better pay a bit more and get different provider”

Helpful Report

Posted 5 years ago

“Beware****** Vodafone stole £215 from my account and still waiting on a refund 22 days later. They took two payments in error & I was told I would have a refund and it's still not here. I have been through to 5 different people including management and they said it's a system problem. I never complain but had to share this with the public to beware. Complaint department told me that its going to take a further 5 working days and to bare with them.”

Helpful Report

Posted 5 years ago

“If I could leave fewer than 1 star, I would. The worst company I have ever dealt with in terms of customer service, repairs, accounts, or mobile coverage. Anastasia in their repair centre should never be allowed to speak with customers, unhelpful would be too positive a word to describe her attitude and the other hundreds of people that I have had the utmost displeasure to deal with in various departments were little better. Avoid them like the plague.”

Helpful Report

Posted 5 years ago

“don't bother they are worse than useless. simple transaction I bought pay as you go sim from store, they did not "submit the order" from the store to activate it, I live miles away from the store and can't get back, Vodafone themselves online or by telephone can't help as it was an in store purchase. they are crooks.do not touch.”

Helpful Report

Posted 5 years ago

“Very positive experience with Vodafone so far. Much better value for money than my old network and coverage seems a lot better, no more patchy areas of poor signal! Also a nice bonus to get a free £25 Amazon voucher for joining using a friend’s invite link. If you are thinking of getting a sim only or phone plan (over £10 a month), feel free to use my referral link when you order it and you’ll get one too. referme.to/mEEX8Ro”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I have been with Vodafone for 18 years. Had the same phone for 3 years now and decided for an upgrade. Looked at the options available online from them and they were very expensive (£55-70 pcm). Had a phone call from their staff and the offers were marginally better. Scouted about and went for Sky Mobile on a far better deal (£42 pcm for top iPhone). Request PUK code and got new phone received excellent service from Sky, alothough maybe expected sonsidering I was new. A little under an hour ago (2 days after PUK code request) got phoned by Vodafone. An incredibly arrogant and obnoxious customer service advisor on phone proceeded to request details of my new deal then ended up offering a 'far better deal' with more data but also slightly greater monthly cost...and told me I was getting terrible deal with new company. Asked how long the contract was for...it was 24 months but I was a little unsuyre and said 18 months...he laughed and made fun of me saying no such thing exists. He asked what about oure offer then, I offered my displeasure at this and also the fact that I didn't rate their service or company (I did this in a very polite way) the adivsor got me off the phone within 5 seconds repeating "we'll leave it at that". Tick the box for him, tick the box for Vodafone having followed up a potential leave. For me...18 years of being a customer of a company that clearly cares little about my loyalty or amount of money I have spent with them (upwards of £7000). Sour taste in the mouth, disappointment at the manner in which I have been dealt with but relieved they no longer benefit from my money at least.”

Helpful Report

Posted 5 years ago

Vodafone is rated 1.2 based on 2,012 reviews