Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The scam company that sucks you in offering you the wold till you are trapped in the contract! THEN THEY JUST LIE! Lies, passed around and replace new phones with secondhand damaged phones on warranty issues! They don’t help, service is awful! Best way to avoid getting scammed by them is to avoid them! Intermittent signal issues, poor broadband and more!”

Helpful Report

Posted 5 years ago

“Terrible customer service. Tried to top up - will not accept my e mail address even though been a customer for 20 years on a monthly account. Changed to a big bundle and now all sorts of problems. They need to get the IT dept sorted out. Been talking to various agents and still no joy. Gonna leave them.”

Helpful Report

Posted 5 years ago

“Can you give less than 1 star? Totally dishonest and untrustworthy. Have been promised call backs on numerous occasions regarding a bundle sold as a lie. Random amounts listed to be taken from my account. Can’t seem to speak to anyone in authority. Have the cheek to demand a termination fee even though they have admitted mis-selling.”

Helpful Report

Posted 5 years ago

“To expensive and they tie you down to a contract that you have to buy out of over £500 their app isnt great either I've tried several times to pay on the due date and then conveniently the app doesn't work. I tried over the phone and that also failed so my bill will increase next month because they cant do their jobs properly and the customer service is appalling I won't recommend them to anyone”

Helpful Report

Posted 5 years ago

“The worst Customer Service in the World bar none - you have been warned. Tesco sold my contract with them to these charlatans many years ago. A move which I never asked for, or approved. When money was removed from my account due to a supposed upgrade I never asked for or agreed to - I have had nothing other than trouble trying to get my money back - a not insignificant sum and its giving me sleepless nights the way they treat you - not as customers - but as scum - that is what you are to this Company beware. I have been lied to constantly for several months now - the money will be in your account in 2 days - 3 days - 2 hours - 5 days and shock horror it never is - they grind you down in the hope that you will disappear. Never ever have I been treat like this by a company - they are a disgrace and an utter shambles and the biggest and worst liars I've ever encountered - everything they say is a lie - BEWARE YOU have been warned.”

Helpful Report

Posted 5 years ago

“Website is always down for maintenance, having technical issues. No one available to chat to solve problems. Tried to get broad band with them but I waited on hold for over 10 minutes for a sales call to not be answered. Don't bother with Vodafone”

Helpful Report

Posted 5 years ago

“This is a prime example of the worst of modern companies. DO NOT GO NEAR THEM. Whilst Vodafone are more than willing to sell you a phone/contact, they then pass all management onto ONE COM. If you have a problem and then try to contact ONE COM (by phone) you are initially kept waiting for, on average 15 minutes before getting through. You will then be greeted by an extremely cheerful young person who is virtually devoid of any technical knowledge other than to tell you to turn your phone on and off for up to a dozen times and if this doesn't work to do the same with the flight mode. So it goes on being passed from one person to another and having to wait a considerable time. After more than a week of this you may well decide to leave VODAFONE which then requires them to provide you with a PAC code. VODAFONE will now do everything possible to dissuade you from leaving and also make it as difficult as possible to provide the PAC code. Companies like this should not be allowed to operate and closed down until they improve their customer service to a reasonable standard.”

Helpful Report

Posted 5 years ago

“Rip off merchants, incredibly confusing, talking to there representatives is as easy as talking to a drunkard on the other side of space.”

Helpful Report

Posted 5 years ago

“Tried getting a contract and was declined but took 100 pounds out of my account with out permission tried to get it back but still haven't recieved it this matter is going to court”

Helpful Report

Posted 5 years ago

“Wow one of the worst experiences of my life 16 hours 20 mins on phone trying to sort out a ported number customer services I believe worst in Britain technical team I think my granddaughter could educate now having to go to regulator as £100 apology go away fee an Insult I informed them to use the £100 to put towards trainng staff Avoid if you can and live longer with less stress”

Helpful Report

Posted 5 years ago

“Vodafone service as bad and 3rd class service. I transferred my mobile number from Vodafone to another company on 18/02/19 which I had paid 235 advance bill and also had 200 security deposit which I am eligible to return to Total 221 for which I have visited Vodafone Store 8 times. To date, they have not received refunds. Plays like a thief for 8 months. This is a cheter company”

Helpful Report

Posted 5 years ago

“Why do you ask for feedback on "how did we do'followed by this may incur charges. Not a good move”

Helpful Report

Posted 5 years ago

“DO NOT USE THEM! Cannot express how rubbish Vodafone are! We were with them when we bought a new house, when I informed them of the house move they told me the people buying our house had taken over our line so when they took it over we would get a £139 fee for our contract terminating before its end date. I had numerous phone calls about this and after speaking over me and being completely unhelpful they told me it was my responsibility to get our buyers to cancel their order with Plusnet. Luckily I wont settle for things like that so I Googled it and contacted BT and Plusnet who both told me that this wasnt right and Vodafone should have rejected the request for my line to be taken over in the first place (fyi this procedure of taking over another line without permission is known as SLAMMING). After me telling Vodafone that it was against Offcom regulations and was known as slamming they suddenly decided they would contact Plusnet and sort it out. I then got told I had to wait over 2 weeks for an engineer to come to the new house to connect the line. The appointment was made for the afternoon then on the day I got a message to say it was actually booked for the morning. Then after being connected (after specifically telling them I needed to keep it) they told me I couldn't have my old number as I had moved from one exchange to another. Bottom line.... I have 18 months to go until my contract expires with them and Im counting down the days!”

Helpful Report

Posted 5 years ago

“Absolute nightmare. Customer service is a joke. Stuck with them for another two years. I was trying to cancel my contract with them which I had for a while (too expensive, much better prices with competitors), when they have first presented me with a more expensive option (?!), to which I have said clearly that it's too much and I don't need it. Then a much better option was presented, I was really excited about it. Discussed the new plan in detail, I have confirmed that this is what I would like. The whole process was taking forever, and they new I was in a rush. They have asked me to confirm which phone I wanted (gave me two options), stupid me thought that as I have said that I want the cheaper plan, this is what we were talking about. It was not. I'm stuck with a contract that I do not need, with ridiculously expensive plan and they won't do sh** about it, . Their "representatives" won't help as this is what I have chosen apparently. Again, I told them I need a cheaper plan and this would be the only reason for me to stay, if and only if, I can pay less. Vodafone is a disgrace, do yourself a favour and avoid them at all cost”

Helpful Report

Posted 5 years ago

“AVOID AT ALL COST. THE WORSE COMPANY I HAVE EVER DEALT WITH. THEY PROMISED TO KEEP AN IMPORTANT VOICEMAIL FOR 60 DAYS AND ITS NOW BEEN ERASED. THEY DONT UNDERSTAND THE QUESTION AND THEY WILLIE NILLIE PUT NOTES THEIR END COMPLETELY DIFFERENT TO WHAT WAS DISCUSSED. YOUVE BEEN WARNED”

Helpful Report

Posted 5 years ago

“Dispute with Mobiles.co.uk and Vodafone over duplication of contracts. On 4 July 2019 @18:30, I ordered a Samsung S10 phone on a two year Vodafone contract from Mobiles.co.uk. Four days later the original SIM number was changed to my personal number by Vodafone. The day after that the phone developed a fault and was subsequently sent back to Mobiles.co.uk, who apparently requested Vodafone terminate the contract on 10 July (well within the cooling off period of 14 days). However, I was not made aware my contract had been terminated until I called Mobiles.co.uk on 19 July, and after my first monthly payment of £24 for that contract had been taken by Vodafone. Mobiles.co.uk advised me that as they had terminated my contract of 4 July with Vodafone, I should order a new phone with new Vodafone contract from them, and this I did on 19 July, and received my new phone with Vodafone SIM card and number on 20 July. However, as my personal number continued to receive calls, I emailed Mobiles.co.uk asking why, and they replied that the termination of 10 July had in fact failed and that I should contact Vodafone about this! On talking to Vodafone, they told me they could do nothing without Mobiles.co.uk authority to terminate the contract, ignoring the fact that Mobiles.co.uk, had already done so on 10 July. Despite going to Vodafone shops and subsequent calls to Vodafone customer services, they refused to do anything about the situation of my two contracts with them. By this time I had realised that on 10 July, Mobiles.co.uk had asked Vodafone to terminate the original number and not my personal number which is why my original contract was not terminated. This was negligence on the part of Vodafone who terminated an in active number, and did not consult their records that they had changed this to my personal number! Despite this information Vodafone continued to refuse to resolve the matter, essentially blaming Mobiles.co.uk lack of communication. On 26 July, Mobiles.co.uk promised to escalate the termination within 3-5 days, but this never happened. On chasing this on 3 August Mobiles.co.uk told me to get a PAC code from Vodafone to port my personal number out, and that after that I would receive a final bill with my termination fee attached from Vodafone. Furthermore that I should send the fee to Mobiles.co.uk so they could have the funds raised to cover this expense . Vodafone refused to give me a PAC code, but on 4 August @ 09:45 they did say they would at last terminate my first contract for an early termination fee of £431.83. This was of course unacceptable to me when it was partly their negligence that was to blame, and when I emailed Mobiles.co.uk to ask them to confirm they would reimburse this fee should I pay it, and when they would reimburse me, they ignored me! It is clear that there has been negligence on both the part of Mobiles.co.uk and Vodafone that has led to this situation. In addition Vodafone has been deliberately unhelpful throughout. Furthermore, as there is a cooling down period of 30 days when the mobile phone is faulty, both Mobiles.co.uk and Vodafone should have easily terminated the contract within that time frame. Indeed, at the precise time when Vodafone demanded that I pay them the early termination fee, it was chronologically within that 30 days (if you take each day to be 24 hours from the time I placed the order with Mobiles.co.uk) and therefore Vodafone may be breaking the law!”

Helpful Report

Posted 5 years ago

“Terrible customer service, worst I've ever experienced. Been in to the shop multiple times been lied to and told different things, spent hours being passed around on the Vodafone and being put on hold. Will definitely change provider at the end of the contract.”

Helpful Report

Posted 5 years ago

“Hi Same problem 3rd time and wrote to director and there is a team for those complaints as it is obvious it doesnot get resolved before. 2 Payments are leaving my bank account to Vodafone and i cancelled one and they say they dont have 2 payments 20 odd years banking my bank never put money in their account with reference Vodafone with a standing order numer. They accuse me that i try to get their money when they have claimed £20 from sep 2018 to date. Please please dont get the contract unless you would like some distress not worth the discount you would receive. Worst worst service even from directors office complaint team.”

Helpful Report

Posted 5 years ago

“Everything, totally incompetent, read the reviews below and it seems everyone has the same experience, looks like they will be heading for closure in time.”

Helpful Report

Posted 5 years ago

“DO NOT USE UNDER ANY CIRCUMSTANCES!!! We have a simple problem with a router that needs replacing. Currently, I have spent over 100 hours on the phone to Vodafone or waiting for promised deliveries that don't arrive. Their customer service staff are either unwilling to help or totally incompetent. According to them they cannot refer a case up if they can't handle it and again, according to them, they have no way of contacting a complaints department. We have communcated by phone, by email, by live chat - all were a complete waste of time. Trying to figure how to get out of a contract for a service they are not supplying. I gave them 1 star because I couldn't give any lower. Caveat Emptor! You have been warned.”

Helpful Report

Posted 5 years ago

Vodafone is rated 1.2 based on 2,012 reviews