Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

“Very dissapointed as a loyal customer of over 20 years after 3 attempts to get broadband installed at my new address they now claim it is not possible. Their only answer after numerous failures on their part was to try and fob me off with £15.00 to shut up and go away. Over the last 14 days I have made repeated phone calls spending more than 8 hours being bounced from person to person, having to repeatedly re-explain the issue as they did not hand over the information. 3 separate attempts to set up phone and broadband at my new address and 3 times cancelled by them without notification to me or explanation. The first cancelled after 2 days for no specified reason. A second attempt was made at that point during which they 5 times attempted to give me a new number with the wrong area code, despite me pointing this out they assured me this was the only number available. This turned out to be the cause of the failure the 2nd time, but I only discovered this incidentally. At this point there was a brief ray of hope with the assistance of a lady called Lorraine who was very understanding and went out of her way to go away and try and resolve it the following day. As part of the process she also got the management to agree to a good will gesture of £50.00 applied to the account. The following day, true to her word this was resolved and the application started again. Two days later once again it was cancelled by vodafone with just a text request to call them after being bounced around a customer representative eventually suggested it was now down to an issue with BT and not being possible to provide broadband at my new address. Despite the fact that having moved to all suppliers, including BT, confirming 77mb superfast broadband was available and 2 minutes after getting of the phone with Vodafone, plusnet have sorted out, phone line up and running in less than 24 hours and broadband shortly to follow. This representatives solution was just to offer me £15.00 good will payment for the inconvenience to go away as this is all they would offer, despite already offering significantly more. After nearly and hour of him repeatedly trying to fob me off with taking this now as it is all I will end up with he eventually agreed to call me back the following day after speaking to a manager as he was unwilling to consider my request to end my mobile phone contract early so that I can end all engagement with them as a result of their diabolical lack of customer service. The following day he has failed to call me back at the arranged time but did eventually call back later and just transferred me to a manager that he had lied to and only suggested I wish to discuss compensation of £15.00. Having explained the situation again to her she just told me I would have to pay £187.75 to end the contract early but she could not help. She dumped the call to someone called Marshall but failed to tell him anything and he just dumped the call to a barely intelligible French lady who did not know what was going on and was not listening so just dumped me with an English gentleman to give me a PAC code but he claimed he could do nothing else but that and that I would have to ring another number to deal with my complaint. To add insult to injury I then get a text confirming the PAC code my exit fee is suddenly £220.37. No doubt I am about to have to go around the houses again to try and bring this to a conclusion and potentially the only way to get them to take any action is to cancel my direct debit and when they chase me send them a bill for my time, which at my hourly rate will leave them owing me money.”

Helpful Report

Posted 5 years ago

“Very dissapointed as a loyal customer of over 20 years after 3 attempts to get broadband installed at my new address they now claim it is not possible. Their only answer after numerous failures on their part was to try and fob me off with £15.00 to shut up and go away. Over the last 14 days I have made repeated phone calls spending more than 8 hours being bounced from person to person, having to repeatedly re-explain the issue as they did not hand over the information. 3 separate attempts to set up phone and broadband at my new address and 3 times cancelled by them without notification to me or explanation. The first cancelled after 2 days for no specified reason. A second attempt was made at that point during which they 5 times attempted to give me a new number with the wrong area code, despite me pointing this out they assured me this was the only number available. This turned out to be the cause of the failure the 2nd time, but I only discovered this incidentally. At this point there was a brief ray of hope with the assistance of a lady called Lorraine who was very understanding and went out of her way to go away and try and resolve it the following day. As part of the process she also got the management to agree to a good will gesture of £50.00 applied to the account. The following day, true to her word this was resolved and the application started again. Two days later once again it was cancelled by vodafone with just a text request to call them after being bounced around a customer representative eventually suggested it was now down to an issue with BT and not being possible to provide broadband at my new address. Despite the fact that having moved to all suppliers, including BT, confirming 77mb superfast broadband was available and 2 minutes after getting of the phone with Vodafone, plusnet have sorted out, phone line up and running in less than 24 hours and broadband shortly to follow. This representatives solution was just to offer me £15.00 good will payment for the inconvenience to go away as this is all they would offer, despite already offering significantly more. After nearly and hour of him repeatedly trying to fob me off with taking this now as it is all I will end up with he eventually agreed to call me back the following day after speaking to a manager as he was unwilling to consider my request to end my mobile phone contract early so that I can end all engagement with them as a result of their diabolical lack of customer service. The following day he has failed to call me back at the arranged time but did eventually call back later and just transferred me to a manager that he had lied to and only suggested I wish to discuss compensation of £15.00. Having explained the situation again to her she just told me I would have to pay £187.75 to end the contract early but she could not help. She dumped the call to someone called Marshall but failed to tell him anything and he just dumped the call to a barely intelligible French lady who did not know what was going on and was not listening so just dumped me with an English gentleman to give me a PAC code but he claimed he could do nothing else but that and that I would have to ring another number to deal with my complaint. To add insult to injury I then get a text confirming the PAC code my exit fee is suddenly £220.37. No doubt I am about to have to go around the houses again to try and bring this to a conclusion and potentially the only way to get them to take any action is to cancel my direct debit and when they chase me send them a bill for my time, which at my hourly rate will leave them owing me money.”

Helpful Report

Posted 5 years ago

“Problem with understanding last months bill-spoke with Kieron-excellent service Hope he gets this feedback!”

Helpful Report

Posted 5 years ago

“Worst network ever. I was on three mobile for the last 8 years and never had a problem. recently I joined Vodafone spending more money hoping for a quality service and regret it. I have both a business and a personal line, when on business calls the calls cut out so many times, and when at home using my personal phone I cant even make calls. keep getting told there is maintenance in the area and it will be fixed in a day or two, I wait and no difference. Save your self from the worst network ever.”

Helpful Report

Posted 5 years ago

“Vodafone sells false and misleading information. Cheating. And treating customers like a piece o shi.... STAY AWAY if you can. I am absolutely disgusted with the service I received.”

Helpful Report

Posted 5 years ago

“I work for a charity and we have a Vodafone contract on the main phone. The manager has gone on holiday and left me the phone. The phone has stopped recognising the sim and will not work. My own phone is on a different network so I cant swap sims/phone. I went to a Vodafone shop, looking for help and they refused to do anything saying manager needs to come in as it's registered to him. I said they should have his contact details, why not just speak to him. They refused. I asked them to just check if its the phone or sim. They refused. They said to phone customer services on 191. How the heck can I do that when the phone won't work. Utter garbage. Now I'm left with a dead device and no way of people to contact us. The people in the shop just stare like zombies into the screen, they don't care and only want to sell gullible people overpriced contract phones”

Helpful Report

Posted 5 years ago

“Should have read the reviews before joining vodafone broadband... 4 days without internet. Started contacting Vodafone on Monday. So far I have made 13 calls - each on hold for between 40 minutes and 1hr 5 minutes... after 1hour 5 minutes you will get a message to say no ones available and they will cut you off. Raised 7 complaints- which vodafone day they will get back to you within 48 hours.. but haven’t. Also they have immediately over charged me by £19.50.. they’re good at that. So .. I’m paying more for nothing and I can’t do anything about it.. steer clear of Vodafone. As an aside.. I phoned their sales team to try and sort the issue because I couldn’t reach anyone else.. got through in 3 seconds, but they obviously weren’t interested in the problem because as far as they were concerned the sale was done - they’re happy taking the money!”

Helpful Report

Posted 6 years ago

“Customer Service promises to rectify mistakes on overcharging a bill everytime and ignore it straight away afterwards unless keep going back to them at least 2 to 3 times. A pain to deal with...”

Helpful Report

Posted 6 years ago

“No wonder the rating is so poor! Checked my bill to see had a charge on there which wasn't told about then rang in to question and got spoken to like I was some sort of idiot.. When challenged didn't accept anything I said... When raised and asked to speak to manager hung up! Wait... So after called again around 9.15 got to someone in a India or something and the guy no offense didn't have a clue what days it was never mind handle this issue. Anyways giving him the benefit re explained everything few times finally go through to him... But guess what told me am going to transfer me as billing will help me. 20mins waiting to be told this department is closed at 9pm! What a complete joke!!! I wish I could add audio recording... Shocking”

Helpful Report

Posted 6 years ago

“Abysmal to say the least!!! Got the S9 from them only a year ago, and am today considering spending £300 to buy out of a contract what can only be described as a nonsense in terms of customer service, commitment to customer loyalty and general all round performance. The one star is too kind in my opinion, as it ought to have a zero rating. They are great if you want to do all the work yourself and not involve them, but other than this it would probably be better to get two bean tins and some string!! Never again”

Helpful Report

Posted 6 years ago

“AVOID at all costs!!! Vodafone is the worst internet broadband provider in the UK. Go with Virgin. The internet doesn't work properly, it's sometimes down for a few hours or a whole day. Very difficult if you work from home. They will also put extra data on your mobile phone and charge you for it without your permission. The customer service is not helpful at all, they will just promise an engineer to check everything but the engineer never turned up. I never ever complain but this has caused me so much stress as I work from home. I don't want anyone else to make the same mistake and to go through the same.”

Helpful Report

Posted 6 years ago

“Unaccountable Thieves!!! You cant talk to a representative about your concerns. I travel a bit & have been overcharged every time I go to Europe. I get a message about the 'free' roaming zones but still get ripped off. I have left my phone off when I've been away & still have over charged. They've ripped me off enough now. Time to go. Have had problems getting away from them as they want to keep charging. Are going to go out of my way to expose Vodafone now!!!!”

Helpful Report

Posted 6 years ago

“Worst service ever experienced with vodaphone customer care and their service.”

Helpful Report

Posted 6 years ago

“Currently on hold to your excuse of a customer service team. Overseas call centres with rude staff! who has so far given the wrong information several times, complained about my confusion because he has given, complained about the amount of time he has had to spend on the phone to me and now just told me he is putting me on hold because he is going round in circles. You can add this call that I am still sat on hold with to my existing SARs request which he has confirmed you have received. It should make for a piece of interesting evidence in my defence claim. If this is how you treat your business customers I suggest you have some serious retraining. Looking forward to receiving copies of my calls showing your abysmal customer service”

Helpful Report

Posted 6 years ago

“Phone contract ran out in May but its now September they are still charging me the same cost even though my phone is paid off. Went into store to sort out and was told its my responsibility to cancel it. Tried to there and then and what a surprise their system was 'down'. They told me to try and online so i did and couldn't do it. I went to live chat and spoke to a man who said he couldn't help me but he would get someone to ring me but hey its over a week later and still no reply. i also have broadband with them on the promise that it would be a certain performance but guess what its a lot lower. going in this weekend to cancel everything. Bye Bye Vodafone”

Helpful Report

Posted 6 years ago

“Have been trying to renew my vodafone broadband since the 12th August 2019, have made several phone calls lasting in excess of three hours including being placed on hold or being passed on to someone else. Cannot believe it is so difficult, don't vodafone want the business??”

Helpful Report

Posted 6 years ago

“This company is a joke a can't believe they still exist. Never use them for home or office broadband”

Helpful Report

Posted 6 years ago

“Terrible only joined them other day rang twice now been on hold for 56mins before someone answerd the phone and when they did answer the phone didnt have the time for me trying to explain my problem and all i got was let me speak 😡 looking for different provider now cant be dealing with arrogant prople not what i singed up for!!!!!”

Helpful Report

Posted 6 years ago

“Terrible service and i’ve hated every month of my 18 months with them so far. Cannot wait for my contract to end so I can get shot of them. Where do I start... Vodafone charges me nearly every single month for something they shouldn’t. Each time I spend at least 45 minutes on live chats trying to get money back that was stolen from me. I went away to Miami turned off my data and used the hotels wifi. Yet Vodafone still found a way of charging me £15. Another time I ran out of data and they automatically starting charging me for using data out of my allowance. I didn’t ask for this service to be added to my account in the first place. After spending ages on a live chat I was told that this function was switched off and that I should not be charged, only for it to happen again. And there’s soooo many more similar occurrences... I WANT OUT AND NEVER AGAIN!!!! O2 I’m sorry I ever left you but rest assured I’m coming back soon.”

Helpful Report

Posted 6 years ago

“I spoke to two women over the phone from customer service called Maria and Jenny. They were both so lovely, understanding and helpful. They also offered me a great deal which i did not expect. Thank you guys! Keep up the good work”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vodafone Reviews