Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“Very good at taking your money but not so good at actually providing a service. They couldn't even deliver a router and so I have been left without broadband (they were great at cancelling my previous and utterly reliable provider - Sky). Speaking to customer services is a total waste of time as they just lie and say whatever they can to get rid of you. Please do not make the mistake I did - Steer clear!!”

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Posted 6 years ago

“Avoid this company they have no clues what they are up to and then claims they are the best in uk. I ordered sim only contract from them on 13th march i reiceved the sim in the post on Friday the 15th i called them give them the pac code from o2 which i should stayed with them. they took every details they needed now Monday 18th got email from Vodafone that the transfer is done. the bad thing is that they send me some one else active sim and transferred my number to a different sim that i dont have it this is how they work i called the compliant department after giving them all details she put me to billing department to sort my bill this is how this company operates if you dont want to run around like me just avoid them is a warring once your in it like me there is no way back for you.”

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Posted 6 years ago

“Delayed canceling my contract, could not solve my problems and the customer chat was never open. Long winded phone calls to sort things out. Money grabbing too. I would avoid getting a contract with them all costs.”

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Posted 6 years ago

“Overcharged on every invoice and really dificult to get hold of.”

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Posted 6 years ago

“I would like to give 0 stars but it's not possible. I have been a Vodafone customer for 2 months and it couldn't be worse: unprofessional customer service: they have lied to me 3 times so far, promising discounts, technician visits... when they are not allowed to do so. the manager recognized their staff is not good and they have lied! They charge you more , if you don't notice you can be billed for some services you never ask for... as soon as i will be able to switch companies I will.”

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Posted 6 years ago

“Ridiculous! I have been has a phone contract with Vodafone for 2 years, and don't they know it. They delayed cancelling my contract, which could have been a five minute process, but ended up taking multiple long conversations just to get a PAC code and to end my contract. They then asked me multiple times if I was interested in another deal. I understand that it is their job but to be asked multiple times after originally saying no, and that I have moved to another network, was just plain annoying and time wasting. I am now here 2 weeks later being billed, due to the fact that I used the PAC code meaning my phone number got regenerated. This then automatically billed me even though my contract has been cancelled. I have spoken to someone who claims I will get a refund for it in 11 days. This was not my fault and I am being punished for it. I am out of pocket just for their stupid system. This could have been resolved by giving me a refund instantly but they are persistent in saying that I will receive the money back in 11 days. Awful company, no morals and all they care about is your money.”

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Posted 6 years ago

“Disgraceful”

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Posted 6 years ago

“My phone number is out of service for 3 months, and they fail to fix it even though I am paying for the service. Everytime I call customer service, I have to explain the situation for 10 minutes, then they put me on hold for 30 minutes, and sometimes my calls reach an hour of my time. I called 10 times in 3 months, and all I get is promises that the situation will be solved in 48 hours, but then days pass without communication. Customer service and complaint personnel promise they'll call me back and most of the time they don't. There's no ownership of issues. I am seeking to get out of this bad company asap!”

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Posted 6 years ago

“Please ignore this company, last thing they care about is serving their customers. I have been Vodafone customer for seven years so please believe when i say- it is not worthy”

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Posted 6 years ago

“Worst customer service ever. Avoid like the plague”

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Posted 6 years ago

“Always website down Poor customer service its useless talking to them go for direct complaint as things are only fixed that way”

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Posted 6 years ago

“Charging me about 3 times more for a deal I found with about 3 other providers. Been with them since 2014 and I am sick of them. Currently trying to cancel my pay monthly(rolling) contract and they are charging me 70 quid! Inconsiderate staff and a horrible company. Trying to squeeze me for more money as I am trying to leave! I'll be telling everyone to get as far away from this company as possible”

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Posted 6 years ago

“It's fine, range is beeter after request but still have with them one little problem and I will see If it will be resolve.”

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Posted 6 years ago

“Vodafone broadband is horrendous do not touch them worst broadband provider ever used constant drop of connection shocking customer service left after less than a month due to arrogance and shocking services”

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Posted 6 years ago

“shame on Vodafone for it's very unprofessional. I have a 2 year plan on Vodafone and 8th.March will be the last day of plan. I planned to move to the another 12 month plan. I chat with Vodafone on livechat app. The guy told me I can move the old number to new plan just before 8th.March. I don't need to do anything. Today I've got my new vodafone sim card fome mobiles.co.uk (same as my first contract). I called them again but one lady named Eva told me I can't terminate this plan on 8th.March I have to give 30 days notice. what??? I have told them I want to terminate this plan and continue with a new plan. This is in the conversation log. She then said to me oh because you got the plan via the third party, so she can't directly transfer the number and terminate one plan when another one just get started. what's the logic? I have the right to terminate this contract and I have informed the first guy I want to transfer old number to new number. But this lady is trying play games. Never ever had a such feeling as been set trap and paying 2 contract for one month. I will leave Vodafone forever”

Helpful Report

Posted 6 years ago

“Worst customer service ever. I upgraded my phone 2 weeks ago. I was offered a phone with no upfront costs. Fortunately I checked my account before the payment day and found out that vodafone would charge me £50 upfront fees. I contacted them through the chat and after a long conversation, I was told that the problem would be solved in 24 hours. 48 hours later nothing changed, I contacted them again and after another long and frustrating conversation someone told me that the issue would be solved in 2 hours. 24 hours later, nothing happened. I have been on the phone 4 over an hour trying to talk to a manager but the girl who was talking to me refused to forward the call to the so called manager. After 1 hour, the manager decided to do his job. He took the phone and said he could not do anything to help and that I should cal back in 24 hours. This is beyond ridiculous. Never deal with vodafone over the phone. always use the chat. At least you will have it all recorded for future reference. I have used O2, Virgin and EE in the past. They may not be perfect but none of them will be as disrespectful towards their customers as Vodafone. Unfortunately I'll be stuck with this guys for another 24 months. Stay away from them if still can.”

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Posted 6 years ago

“Only team that migh get it right and leaving you happy is the compliant team”

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Posted 6 years ago

“Hola Vodafone, nunca en mi vida estaba tan decepcionado con una empresa como con #Vodafone. Doy el consejo a cada persona que trata con Vodafone que no comiteis el mismo error de contratar servicios por telefono y que siempre guardais todos los contratos por escrito. En mi caso me han vendido ya mas que una vez productos por precios diferentes de lo que tengo que pagar ahora mismo. Vodafone ha construido un sistema de descuentos y estrategias de engañar a sus clientes impresionante. Sus vendedores saben perfectamente como jugar con doble sentidos en relacion con descuentos para que yo como cliente tengo que pagar mas por sus servicios que acuerdado. Vodafone ademas ha creado un portfolio de ¨extra¨ servicios ¨gratis¨ que se activan automaticamente sin ningun consiemento. Para evidar extra costes tendras que observar las condicienes de tu cuenta diariamente que no voy a soportar mas. Al pricipio de nuestra relacion hace un ano y medio estaba convencido que hagais errores como cada provedor, pero hoy estoy convencido que habeis creado un sistema de manipulacion que usais para maximar vuestras beneficios. Un Salduo, Dirk”

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Posted 6 years ago

“I applied for a new broadband. Each phone call and each time I was chatting with someone I was hearing something different. That I have to stay offline for a couple of days or not. Then the offer was for current subscribers. Then that I had to sign at one of their affiliates to get their cheap price. Finally as you can understand they told I can not have the initial price. And they sent me the router! I asked can I return it to a vodafone shop? Their answer was. Throw it to the bins! Environmentally responsible and serious company!”

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Posted 6 years ago

“Vodafone has failed to cancel my monthly rolling contract last year May and kept charging me for services I did not use. There was many many written complaints I wrote to Vodafone and many pointless and expensive phonecalls with them. It took over 8 months to solve anything with them using Resolver as my support while my credit ratings has been badly affected too.Vodafone did not responded to any complaint letters and failed to call me back any time they promised they would. Even finiding any sort of solution with them was hard and dragging even though they recognized the mistakes they made.Unacceptable customer service!I would not recommend anyone using Vodafone as their Mobile broadband.”

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Posted 6 years ago

Vodafone is rated 1.2 based on 2,012 reviews