Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,014 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

Write Your review

Tell us how Vodafone made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So much time and money being wasted on this –– their customer service turned me from a nice positive person into a demonic hater, seriously. No customer care at all – worst company and service I've dealt with in my entire life. Burn in hell, vodafone!”

Helpful Report

Posted 5 years ago

“A month ago I wrote a review regarding 13 months of very poor customer service having finished my account with them after giving several warnings that I needed to be able to see my bills something I hadnt been able to do over the last 13 months. After changing to another supplier I received a bill for £111. 56 as they said i had broken my contract. At the time of asking for my PAC number in front of staff and customers in the store I insisted they had broken the contract because of the above. This when representing their defense after I had taken it to a Tribunal they told lies by saying I had asked how much would I have to pay to leave which was a down right lie. Check your recordings vodafone. Because the provision of access to my bill is not in the contract so I had no case to answer. But I was awarded £100 damages for very poor customer services so they had to pay themselves. the balance of £11.56 plus a further £5 that had been added was paid in Sept. I am now receiving notification on the 6th October for the balance. £16.56 Take me to court vodafone and I will be claiming serious damages. DONT TOUCH VODAFONE IF YOU DONT WANT SERIOUS HASSLE AND EXPENSE. DAYS SPENT ON THE CHAT LINE WILL TURN YOU MENTAL. NOT EVEN ONE STAR RATING. Graham”

Helpful Report

Posted 5 years ago

“I have been with Vodafone for over 20 years. And my experience with them has just got worse. My contract had ended with Vodafone so I decided to change my network provider as I found a better deal. My new sim arrived and was about to be set up, I realised it I couldn’t use it as my phone was still locked to Vodafone. I made numerous calls to them trying to sort this out. I’m outraged and very disappointed in the fact that I wasn’t informed of this. Vodafone told me, I need to complete an online Network Unlocking Code form. Which I did twice and still never received the email with the code. I am unable to use my phone for the past 3 weeks. I have a son with autism who constantly needs my support as I’m very much involved with his professional team. And because of this error from Vodafone, this is causing me grief. I did not expect this from Vodafone as I have loyal to them for over 20 years. My phone is still out of use and I had to go into the Vodafone store to ask the employees to unlock my phone but they were not helpful at all and just put me on the phone to the head office of Vodafone and repeat my problem to them again. I was told to contact Apple to sort this out, Apple however say it’s Vodafone who need to sort it out for you. I’m just going round in circles and I’ve had enough. I’m a mother of 3 children 1 with autism who constantly needs my support. I’m disgusted by this unprofessionalism from such a big company.”

Helpful Report

Posted 5 years ago

“Been trying to sort out a slow internet / no internet access for a month. They don’t bother with customer service.”

Helpful Report

Posted 5 years ago

“have been a Vodafone customer four 19 years. I am a trans-femoral amputee and have just received a micro processor knee (Ossur Rheo XC). The prosthetic leg manufacturer has an app that connects to the leg via Bluetooth, it stores information on the knee, but this app is only available on IOS devices and I am on an android device. I approached Vodafone today to see if they would be prepared to help me get an early upgrade (8 months left on my current contract). I thought they would be prepared to reduce the early upgrade charge. They are unwilling to help me which I find astounding. I have been a very loyal customer, this experience proves that loyalty counts for nothing.”

Helpful Report

Posted 5 years ago

“Were told we were getting up to 5G on a promo for unlimited data. Ended up not even getting 4G and was told months after that we got the unli data but slow speed. (were not even told that they actually had 3 types of speed) 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️ what is this”

Helpful Report

Posted 5 years ago

“As discussed with Adarsha he is not able to resolve customer quart and it's almost 20 days raising an complaint . still it is in open status & when ever i call to the customer care they ask me every tome 48 hours. So i am not happy with the your service.”

Helpful Report

Posted 5 years ago

“Wimbledon Branch, got into shop 15mins before closing. Queue and the manager lock shop at 6pm. Made us wait an extra 15 mins and then decided she wasn't gonna serve us. Ask what I wanted at 6.15pm, could of ask that before. Then decides she couldn't serve me, it would take too long. You could see it written on her face. 'WANT TO GO HOME'. Fair enough, I work in retail but I serve all customers that get into the shop on time. She might as well shut the shop 5.45pm. RUBBISH SERVICE”

Helpful Report

Posted 5 years ago

“What went right is the question that's needed and the answer, nothing, these guys don't have a clue, placed and order in August received my router engineers came but could not proceed due to misinformation I was given on a number of occasions by sales and customer service chat advisors. They then cancel the order and nobody can explain why , place another they order a phone when I wanted broadband, then they cancel again but don't tell me its cancelled, one month later... nothing.... on contacting them today, I started reading reviews whilst waiting being passed from pillar to post, and after reading the reviews here I decided to call it quits told them to come collect their unopened router and forget that I exist. I think its a blessing that they messed up otherwise I could have been stuck in an 18 month contract with these jokers. If I could give zero rating I would, stay away from them.”

Helpful Report

Posted 5 years ago

“Disgusting service from Vodafone. I have been a customer since 1995 and for the last 5/6 months they have been overcharging me on my home phone number I have with them. Basically, I pay for free calls service on my home phone number but they continue to charge me for individual calls. Adding approx. £100 per month to my bill in incorrect charges. When I raised it with them they agreed to refund. But the refund never came and I had to contact them again to get the refund. However, it still does not seem to be paid and on top of that they continue to charge me for calls on my next bill. I would NEVER recommend Vodafone and as my contracts expire (I have 4 mobile phone, a land line and broadband) I will be moving my business to alternate suppliers. So they have tried to sort my account out and in refunding me they now so I owe them £2.50 and wont process a phone claim. NEVER USE VODAFONE THEY ARE A DISGUSTING company”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Vodafone lies ! I have transferred 3 telephones now from Vodafone to other providers. Customer service is 0, I am physically unable to review Vodafone any lower. My last phones contract expired 24th September, the same day I requested a pac number and informed Vodafone that I was leaving again. The issues since are regarding the nuc number that unlocks the phone so that I can then use another supplier. I was initially informed by customer services online that the nuc number could be obtained within 5-7 mins, I was pleasantly surprised, nothing happened though, so I contacted Vodafone again to be told that I would receive my Nuc number within 24 hours, one day passed without any response from Vodafone, so I contacted them again, I was then informed that the process of obtaining the nuc number would take 7-10 days , nothing has happened, not surprised. I contacted Vodafone again today and after 2 hrs I was informed that Vodafone had tried to call me ? How stupid can a company be ? Vodafone terminated the phone use on the 24th , so why would they call then ? They have my email address, but obviously emailing a customer requires a level of common sense that customer services have not reached yet. I have emailed Vodafone on a number of occasions without reply. Today they even claimed that I never had an account with them. If I thought that driving 45 minutes to Newbury and visiting Head office would do any good, I would be there, this afternoon. I cannot stress to anyone enough, do not put your custom with Vodafone, find another provider, who treats its customers better.”

Helpful Report

Posted 5 years ago

“Be warned, once you have joined Vodafone they will make it as hard as possible to leave. even when you are years out of contract they repay your loyalty by issuing PAC codes which are short lived or which simply are not recognised by other providers to delay your leaving as long as possible. My advice is avoid them in the first place”

Helpful Report

Posted 5 years ago

“Worst company for contracts ever!!!!!!!!!!!. Be warned. Once you take a phone. They will make you pay for 2 years with a very faulty unusable phone. I had mine less then 6 weeks. Vodaphone will not repair in shop or anywhere. They just send you on to another person. Round and round. You have been warned !!!!!!.”

Helpful Report

Posted 5 years ago

“Ive been a customer of voadaphone for years ive never had an issue with the service but the way in which they deal with customers is not as id have hope. my phone broke about 3 months ago having called in to see when i could get an early upgrade for free they said about late sep mid oct, which i was happy with so decided to use and old phone for a wjile rather than fix my broken unit. having spoke to two people from vodaphone i have now been given a new date of 21/02/2020 to upgrade. Frustrating as if i have been told that originally i would have had my old one fixed. Having been messed about i shall be running down my contract and moving somewhere more organised as i feel vodaphone has become the joke network.”

Helpful Report

Posted 5 years ago

“Had Vodafone for fibre broadband and a mobile phone. Broadband was very slow, so when contract ran out i was going to move provider, Vodafone came up with we will give you a big discount plus a much better router with faster broadband. Also we will send you a free amazon echo. I have now phoned there customer service around 6 times and been fobbed off with you have to wait 30 days we will send you a code then you have to contact amazon to get them to send it. I called again and again. Answers is ohh it will be with you by tomorrow. Then you have to wait 14 days. So now i told them i am cancelling my contract due to failure of them withholding to there promise. They tell me i cant as gone past 14 day cooling off period. We will see when i cancel direct debit who cant. Absolutely rubbish customer service.”

Helpful Report

Posted 5 years ago

“Rabbit network and customer service .”

Helpful Report

Posted 5 years ago

“Worst company ever. They overcharge much as they can”

Helpful Report

Posted 5 years ago

“Absolutely clueless costumer service advicers even do sales department, next due for upgrade im totally leaving this provider i have 4 accounts with vodafone my name is jerrymue angon mobile number 07384653970/07717723284 and another 2 account ive been with them for long years but i think its time leaving them they are absolutely useless better stay away with this provider everything is poor specially their service”

Helpful Report

Posted 5 years ago

“Disgusted with Vodafone. Firstly they take my payments as and whenever they want and not on the requested date, once they took three payments in one month! Also when I’ve cancelled my contract they haven’t actually cancelled it and were even cheeky enough to send me a message saying, we are sorry to see you go here’s the deals you could’ve had,so I didn’t think I’d need to ring again to cancel AGAIN. so I now owe them £80 even though after your contract ends they’re supposed to change you to a sim only deal even if you don’t cancel. The amount of problems I’ve had is ridiculous and they won’t even offer me any sort of discount if I wanted to upgrade! So much for loyalty.”

Helpful Report

Posted 5 years ago

Vodafone is rated 1.2 based on 2,014 reviews