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Vodafone Reviews

1.2 Rating 2,012 Reviews
5 %
of reviewers recommend Vodafone
1.2
Based on 2,012 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Vodafone Reviews

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 31st May 2025
Christabelle
Vodafone 1 star review on 18th March 2025
Oksana Japal
Vodafone 1 star review on 17th March 2025
Benito
Vodafone 1 star review on 13th March 2025
Iyake
Vodafone 1 star review on 18th January 2025
Vicky Ladizhinskaya
Vodafone 1 star review on 18th January 2025
Vicky Ladizhinskaya
Vodafone 1 star review on 16th February 2024
Barbara Jackson
50
Anonymous
Anonymous  // 01/01/2019
I signed up to a new contract with Vodafone in their Plymouth shop on Saturday, for a SIM card, having been with EE for many years and because I was attracted to the deal I signed up for. I gave the PAC No and was assured the switchover would take place on Tuesday. Today is Wednesday and it did not happen at 12.20pm. My wife was in town and made enquiries. She was told they could not speak to her, so she called me from the shop and I spoke, on her mobile, to the Vodafone man. He told me I was given wrong information and that the switchover would take place today. I asked him to give me the shop’s telephone no, but he refused. I asked him if they were a telephone company?! A bit rich, I would say! He handed back the mobile to my wife and she is now completely covered in aftershave smell! A good start! Having read some of the comments and remembering a recent survey, I am on the cusp of cancelling before it’s too late. I read the contract I signed and, nowhere, does it mention the PAC card, switchover, or my old mobile number. I also keep receiving texts and mail to tell me I need to collect the SIM card, when it was given to me four days ago! Shambles!!!
Helpful Report
Posted 6 years ago
I have been with Vodafone since 2016 I have 2 mobile contracts and recently added 2 more broadband contracts and 2 landlines (one of which is for my elderly parents who depend on the landline phone and broadband). Both my broadband have gone down more than 5 times since I signed up with them, each one taking more than 3 days until they got it up again. And this is after chasing them up daily. Finally they fixed them and credited my account with £30. Since then one of them has gone down again. they have also failed to reinstate the same landline number for my parents as agreed its been more than a month and still waiting for them to reinstate the same number! After this i got a call on the 22nd of May from them telling me i'm a high value customer and they have some great offers for me, they offered me an early upgrade with a much better deal than what I had so i took it and added an iPad contract too. Me thinking i'm receiving new phones and an iPad I gave away my phones and iPad I had to family and friends. The next day I got the phones and iPad but then realised they one, charged me almost £100 which wasn't mentioned in the call and secondly, it wasn't an upgrade they added 2 more mobile contracts to the existing contracts I already had. So I returned them to my local Vodafone store, but now i'm left with no phones and no iPad. I demanded that they listen to the call and was told an investigation will be opened and scheduled me for a call on Sunday the 26th May for the outcome, of course no one called on the 26th, so again I had to chase it after a day of going back and forth with them, they finally admitted that they didn't actually start the "investigation" but someone from customer relations will call me to give me a decision. Today i got the call after they apologised all they could do is offer to credit my account with £70. They refuse to fulfil the offer they offered me as my renewel date is in November and refused to cancel my existing contracts even though they admitted to the wrong doing and as a result i'v lost both my Samsung 8's and an iPad I bought in 2017! They breached they're contract with me and I can not do anything about it! Well done Vodafone.
Helpful Report
Posted 6 years ago
Vodafone is by far the WORST telecommunications firm in this field. They have the APPALLING, CUMBERSOME, COMPLEX processes in place to ensure that they put customers off from getting in touch with them about concerns. Customers are constantly given the runaround when you call them - passed from one department to another because they’re unable to decide which department to fob you off to. I closed my account in 2014. At least that’s what I thought when a member of their team told me that my account was closed. However, yesterday 24.05.19 I received a letter from their debt collection company to chase me for £283 that I know I didn’t owe them. I had thrown all Vodafone documents away so hadn’t any proof that they had closed my account. So after spending hours on the phone to them - telling them that I had closed my account and that I owed them nothing - plus the fact that I had closed my account to move out of the UK for work - THEY STILL REFUSED TO LISTEN. TO MAKE THINGS WORSE - THEY THREATENED TO LEAVE THIS ACCUSATION ON MY CREDIT HISTORY SO I WAS FORCED TO PAY. IT IS A HORRIFIC REALITY TO REALISE THAT VODAFONE HAVE FOUND A WAY TO CON THOSE CUSTOMERS WHO HAVE CLOSED THEIR ACCOUNT BY FOOLING THEM YEARS LATER INTO PAYING THEM BECAUSE THEY KNOW THAT THESE CUSTOMERS WILL HAVE NO RECOLLECTION OF WHAT TOOK PLACE YEARS AGO AND CERTAINLY WILL NOT HAVE ANY PROOF OF THE ACCOUNT CLOSURE. THIS IS FRAUD - ASKING CUSTOMERS FOR PAYMENT SEVERAL YEARS LATER - KNOWING FULL WELL THAT THE CUSTOMER WILL HAVE NO IDEA WHAT THEY'RE TALKING ABOUT. VODAFONE ARE SCAMMERS, CON ARTISTS AND THE MOST DISHONEST ORGANISATION I HAVE EVER HAD THE MISFORTUNE OF HANDING MY HARD EARNED MONEY TO. Their customer call centres are full of incompetent people who speak over you, do not listen and put the phone down on you when they are unable to cope with the situation that you are calling them about. Their call centres are hopeless - “computer says no” focused, unhelpful, unsupportive and rude. Thank goodness for Sky and other telecommunications companies with far superior offering. DO NOT SIGN UP WITH VODAFONE. THEY WILL MAKE YOUR LIFE HELL AND PROBABLY CON YOU INTO PAYING FOR MISSED PAYMENT - WHEN THE REALITY IS - YOU OWE THEM NOTHING.
Helpful Report
Posted 6 years ago
Challenge for my nervous system Horrible company with horrible customer service. I have explained my situation 4 times to 4 different people losing 2 hours on the phone and working hard to control myself during these conversations because it was hard :D Dealing with low intelligent beings, again and again, humans acting like robots. My experience with vodafone was a challenge for my nervous system. Thanks
Helpful Report
Posted 6 years ago
No coverage on the train between Sidcup & London Bridge . Unacceptable.
Helpful Report
Posted 6 years ago
I made the biggest mistake of my life last October when I moved from o2 to Vodafone because I was getting a better deal at Vodafone, well I may have got a better deal but with it came terrible customer service - apps that took 6 months to get working on my account and countless phone calls and being told it was being escalated up and it would be fixed between 5 - 6 working day, once the contracts over in October next year I am definitely moving back to o2.
Helpful Report
Posted 6 years ago
I honestly can't believe i had to put any stars. Vodaphone advertise about how you can do all these things on your account. But when your account stops working and they can't fix it then apparently that's your problem. Customer service disgraceful . How they are such a big company i don't know. NEVER NEVER TAKE OUT A CONTRACT. They will do anything too keep you in it so that you have to pay, that's providing you get to speak to anyone. They admit they are wrong yet will do nothing about it. I hope they do it to a big company and get sued for millions. I will make it my life to ensure vodaphone do not treat customers the way they have treated me
Helpful Report
Posted 6 years ago
Useless! I have been with them roughly 7 years and regularly had issues. Currently in the process of trying to leave them.
Helpful Report
Posted 6 years ago
Absolutely terrible service, we signed for 72 mbit of internet with their "Super Fibre with Super Router" and we are getting 22-35 on the wifi. They said it is impossible and that the connection is good and if I want to cancel I have to pay the remaining 6 months in full.
Helpful Report
Posted 6 years ago
I was left without a phone for 4 days thanks to their appalling service!!! To cut a VERY long story short, after picking the phone up, it would only allow emergency calls I am I'll, have no other form of contact, family were worried and had to travel to my home to check I was ok. A family member was taken to hospital and nobody could let me know!!!!! Every visit to Vodafone in that time cost time and money, not to mention various phone calls from my daughter, in which we were told it hadn't been picked up!!!! The final visit to vidaphone, was to take it back and cancel It. To be told 'oh it says you haven't picked it up so I can't cancel it unless it says you have picked it up!!!!' I had it with me!!!!! After much faffing on a computer it was cancelled. 2 days later my daughter (the phone was on her existing contract) got an email - 'as you have not collected the phone from our store, we have cancelled the order'!!!!!! What the actual ....!!!!! NEVER have come such appalling service! 0 stars from me!!!
Helpful Report
Posted 6 years ago
RIp off Vodafone Just got charged 70pence extra for sending a long text message? and I have unlimited text? What a load of B..........S Absolutely disgraceful! Shame on you Vodafone That will be the first & last with Vodafone
Helpful Report
Posted 6 years ago
Disgraceful. Disrespectful. Appalling. Just a few words to describe the service received from the Small Business division and the Complaints department of Vodafone UK. Been a customer for several years, will be moving my business account and both my personal accounts over to another network. What does it say when you need to make complaints against the complaints department?
Helpful Report
Posted 6 years ago
I wish i can give 0 star here as Vodafone does not deserve to be in market. Vodafone is one of mobile service provider who fail in every aspect of my 3 year contract with them. they broken every single commitment they have made even in written. their all customer adviser and complain team member are liars. i have follow up with them at least 5 time to for every complain. Horrible company. Please avoid them. Vodafone do not care about People or Service. they are only intersted in taking your money and delivery you just false promise and nothing else. Avoid. i wish ombudsman service look and investigate Vodafone for their services.
Helpful Report
Posted 6 years ago
Mis sold contract. I was fobbed off with a months line rental. Very rude member of staff in Plymouth store who got.angry when I complained that a member of staff on the phone gave me misinformation. Apparently it wasn’t Vodafone it was an individual. All Vodafone staff represent and are Vodafone. How dare you argue with your paying customers. All you have done is make me angry. I won’t go with Vodafone again.
Helpful Report
Posted 6 years ago
I had no other chance just to write a bad review. I am a Vodafone customer with 3 contracts and for 5 years already. This is not the first time that I try to change something (upgrades, change direct debit dates, etc) and they never ever could complete what they promised. I contact them every single month to change direct debit date, they say the have done it, i recieve the text message to confirm it and next month.... Everything stay the same... Also last year my contract ended and I contacted them to uprage to a sim contract only and for 3 more month they were not able to take the right amount!!! I had to compain each month and then for 3 more month I had to beg for a refund or overpayment. How could dare this such a big company, like Vodafone???? Horrrrrrible service!!!!
Helpful Report
Posted 6 years ago
No customer care at all. Do not order online because they cancel the order without contacting you. When you call back customer service do not know anything about it. They have no power to deal with the complaint. If you want to waste your time and get stress go ahead with Vodafone even store staff lies to sell their products when you go back no one knows anything you end up with wasting money and time. Even if you want to take your complaint further you have to wait 8 weeks before they respond then you forget what was about.
Helpful Report
Posted 6 years ago
The worst service ever. They say anything to get you off the phone and never do what they say. I so regret ever going with Vodaphone and still don’t have broadband after3 months. They are useless and obsessed with reviews. They text you and ask for a rating 0-10 but the reply will NEVER send. Now there is a surprise. OFCOM here I come!
Helpful Report
Posted 6 years ago
VODAPHONE Barking Store! The assistant manager was verbally abuse to me just because I didn’t want to stand where he thought I should stand in line and refused to serve me😂🤷‍♂️ Just lost a customer for life! Please watch the aggressive behaviour as I was leaving the store and you decide?
Helpful Report
Posted 6 years ago
Disgraceful,,not only was my contract mid sold. I went into your store in Plymouth. Your representative argued with me when I said Vodafone gave me wrong information, apparently it was an individual responsible and not Vodafone. Sorry Vodafone employees, but you are Vodafone. Not a good idea to argue with customers and treat them with contempt. I was way more controlled than your employee. Disgraceful. Shame on you Vodafone
Helpful Report
Posted 6 years ago
If I could give you zero I would do so. The most disgusting service. Is it even possible to get any worse I wonder? I have been with you also for nearly 20 years! Yet you treat people like dirt. You have staff who repeat themselves, wind the customer up so much that each time I speak to a staff member. My head feels like it's about to explode. I have been waiting since March for you to deal with a complaint I made about not being able to send text messages. It is now May and yet you have not even called me? Even when you sent me a text saying you would be doing so, following a would I recommend you email. In which I did give you a ZERO. For NO I would NOT recommend you. You send inane texts about free coffee, cakes, chocolates, send letters about broadband and other such that I have NO interest in. What I had interest in, is receiving a service that helps me. As you see fit to put up your bill! But do not up your customer service or provide a service that is remotely appropriate! There are no words to describe how much I wish I had never ever signed up with Vodafone. There are no words strong enough to describe the horror that is your service. That I have had to spend over 2.5 hours, calling and talking to a total number of about 10 or more individuals, who have done nothing so far to help me.. That today after asking 3 pertinent questions to access the customers account. You still ask for more and claim you cannot access a customers account when you have been given ample information! 3 questions has always been fine. Yet today you want more personal details which you do not need, especially when you have called the customer. Wasting the customers time over and over again, when it is ludicrous and time wasting. I have yet to have my complaint addressed. Oh and I have just received again, stupid text messages which as you should be aware. I cannot text in response. But here is my response......NO NO NO NO NO I will never never ever recommend you to anyone! I do not recommend you. I recommend that people go as far far far away from Vodafone as they can get and never bring their service to you. WHICH were absolutely correct when they gave you the worst for service/provider. I am beyond horrified!
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Posted 6 years ago
Vodafone is rated 1.2 based on 2,012 reviews