Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be impossible to overstate how wretched this company is. They are a complete joke. I'm not even their customer, but they CONSTANTLY HARASS me because they believe that I'm their customer. I've contacted them four times about this, and a HIGHLIGHT of my interactions was when a customer service rep told me he'd be "happy" to help me fraudulently HACK into their customer's account to change my email address!! Unethical, ineffective, mess. What a waste of space on earth.”

Helpful Report

Posted 6 years ago

“So many reasons not to use vodafone will list a few. - Was told upgrade fee is £25.00 got charged £125. Call recording requested but can not find. Still had to pay £125 - Can never get through to them on live chat or by calling 191 waited over hour each time - Been getting charged for Whatsapp call via wi-fi. They said they have no control of whatsapp - Bills over £150 a month even with unlimited calls, texts and data”

Helpful Report

Posted 6 years ago

“I rang to cancel my contract and politely request a pac code. I was put on hold four times and passed to two people, the last guy was pushy and getting on bullying, I insisted on cancelling my contract and once I got the Pac code he hung up on me in mid sentence. Never use them, disgusting behaviour.”

Helpful Report

Posted 6 years ago

“Just a complete joke there mess up there end duplicated my phine number and started charging me for every call i made blamed me for it have been cut off constantly been promised it will be fixed but nothing now they have list all my account and number! And are telling me i will be charged a termination fee haha”

Helpful Report

Posted 6 years ago

“Absolutely shambolic service as both a mobile network provider and home broadband provider. Regular service outages in central London that don't get fixed for the entire day. Mobile broadband often out for hours on end. Customer service unable to give more information on what the issues are or ETAs for fixes.”

Helpful Report

Posted 6 years ago

“Hi. Today someone by vodafone call me to ask me whai I want to end the contract. I ask him whai hi make me wast my time whit the same question? Because yesterday i talk with them and i tell them the reason. And you know what this guy answer me???.....YOU ARE A FRUSTRATED! and he hang up the phone. Realy???? I will not recomand to anyone vodafone and that man can not work in there.”

Helpful Report

Posted 6 years ago

“Vodafone India is useless and they just eat money I guess and they're not even ready to accept their fault.”

Helpful Report

Posted 6 years ago

“Ive been with vodafone for 5years, everithing was great utill I decided to upgrate my tablet. Ive rung them last Sunday, they've offered me Samsung tab s5E with 15gb data for £20.80 pm. I accepted the offer and was waiting for my new tab today (tuesday). After ive not received my order or any confirmations what so ever, ive rung them to ask why and was told there was no order made at all. Then theyve attempted to place another order for me but claimed ive ordered a completely different tab with less data (how come if there was no order placed????). Then i managed to get my initial deal and placed an order again. After a few hours a complaint department got back to me to check if all has been sorted and said there was no ordered placed AGAIN and again tried to offer me different product for different price. My daughter was very upset as shes been waiting for it since Sunday. We decided to switch to another company when our contracts will end.”

Helpful Report

Posted 6 years ago

“Some advice from someone who's been through it, never take what Vodafone say to you as truth assume there lying till proven other wise. Even if it's there mistake they will try to turn it around and put it on you. No customer satisfaction or quality wouldnt recommend Vodafone to my worst enemies, completely incompetent”

Helpful Report

Posted 6 years ago

“Awful! Keep charging you after you have left no matter how many times you complain! The speed of my broadband was never as good as with my previous supplier so when I moved house and they gave me the option to leave during the contract (they couldn't provide the same service at the new address) I was really pleased. I called mid-March and they confirmed the cancellation date for 10th April. 16th April I get charged another £24! I contact them via chat, they apologise and say that I will have to wait 4-6 weeks for a refund...but my account is definitely closed. Then I get a text to say they will be charging my ANOTHER £24 on 16th May!!! I contact them again via chat, again they apologise and say that it is definitely closed and they will process the refund Now it's June and......I've had yet another message to say they are going to charge £24!!! What am I supposed to do to get them to stop billing me!!!!!!!! Don't go with this company as they will keep charging you after you've left!!! Absolutely awful!!!!”

Helpful Report

Posted 6 years ago

“I renewed my contract Got a discount Found later I had my deal worsened Now 1 GB where was 2GB Rang and was assured this would be sorted Was not I want to leave this sneaky untrustworthy company”

Helpful Report

Posted 6 years ago

“I would be very warey of this company. Having put a bar on premium rates and I believe calls aboard and then still getting charged. To my amazement had to do it again. Even though I confirm it. Make sure u keep this. Got a cap on. Keeping this. Stopping direct debits. Next time if this happens. It will have to go court. Scared of texting and ringing. Lack of trust.”

Helpful Report

Posted 6 years ago

“They have a friendly customer service. I know it's not a bad thing. Bad thing is that being with Vodafone only 3 months I've already had to contact them several times. That's how I know they're nice. There's always something wrong with the broadband. After 2 years with Sky I switched to Vodafone as Sky was getting pricey. Seems like I got what I paid for, cheap service for lowerw price. Broadband speed drops just like that. It went dead one day, contacted Vodafone, they said they'd send an engineer within 72 hours. Got fixed, speed is dropping again, no idea if it's the line or the router, however with Sky I had the same line and worked fine for 2 years. Not recommended. Go anywhere but Vodafone, seriously. I used TalkTalk before Sky and still a better service than Vodafone.”

Helpful Report

Posted 6 years ago

“Customer service is atrocious. I moved my broadband account to BT on 10th April. Fortunately, I stopped the direct debits, because Vodafone would have kept taking money from me; I have received emails and two letters saying payment on my account is overdue. The last letter, received 6th June, threatens me with debt collection agents. This, despite the fact that I have contacted Vodafone customer services more than once about the matter. Live chat took ages, because I was being passed from one customer service department to another. Telephone is no better. I have an email saying that it will take 30 days for the company to get itself sorted out so that I don't receive any more communications. I am so glad I changed my account, and once this is resolved, I will never go near Vodafone again.”

Helpful Report

Posted 6 years ago

“Absolutely useless. Got my new shiny phone and rather excited. Put sim card in and all worked brilliantly. Waited for number to be ported. Once number ported all of a sudden don't even get 3G. Call customer service / technical team / complaints team numerous times who put me through a couple of fixes, only to find that when reception does work (its very intermittent mainly on E) ie not even 3G for a 4G contract. In addition someone at vadafone has changed my data setting so it cannot be used meaning that even when it is 3G or 4G I cannot use any app that uses data. Everything is very very complex when you talk to someone at the firm and takes numerous days to resolve. Im into day 10 of my new phone and will most probably cancel as I feel I am back on the early 2000's. Don't change to Vodafone and make the mistake I made!”

Helpful Report

Posted 6 years ago

“Everyone Everthing worst experience trying to port number over from 02 has taken 3 days so far still don’t know when”

Helpful Report

Posted 6 years ago

“This is one of the worst company I have ever deal with. You need to be very suspicious about anything they will said. Moreover, they have one of the worst coverage ever. They also have one of the worst customer service I’ve seen.”

Helpful Report

Posted 6 years ago

“A company with highly questionable work ethics and unlawful behaviour. Should shut down and go to Court.”

Helpful Report

Posted 6 years ago

“I strongly do not recommend anyone to become involved with vodafone. Me and my mother have had a joint contract for 10 years. When I left home we went into our local shop to discuss taking out separate contracts. In the shop this is what we discussed. I believe I was massively mislead, I left that shop with no SIM card. NO SIMCARD it was not given to me. But they did have my bank details. They then activated that account, without me knowing, without me having the actually SIM card. They did not send it in the post, they did not call me to inform me it was there. They then charged me. I received again no letters, no emails regarding any payments. I then suddenly get a email THAT AFTER MISSING TWO PAYMENTS (£40) IT HAS BEEN HANDED OVER TO A DEBT COLLECTORS. I called Vodafone, they firstly told me not to worry there is no contract in my name or to my address, she then checked again and told me that the SIM card had been activated and I could not cancel the contract because it was over the 30 day cooling off period. Dispite he store not contacting me in those 30 days. Bare in mind, I’m already in a contract with my mother, so Vodafone where charging me two contracts. It was £140 to leave that contract or to go into the shop and collect the SIM card. Why didn’t they inform me of this earlier? Why did I receive no formal letter regarding miss payments I was unware of. I have never missed a payment in my life. Why did I not get informed I was being handed over to a debt collectors? I WAS COMPLETELY UNAWARE And why couldn’t they just deactivate this unused account. Granted, one of the ladies I spoke to was very helpful and ensured me that she was to contact the debt collectors and ensure it does not go on my credit file. However I am still waiting to here back from the/ I asked for it in writing. I am so unsatisfied with how deceitful Vodafone are. If I had the money to leave the contract I would and I would never take a contract out with them again nor do I recommend anyone else doing so. Also just to add. I answered the feed back text messages regarding a gentlemen I spoke to prior to the lady. I scored his customer service 10, but scored a 1 with would I recommend to a friend ( as why would I) he then left me a very rude abrupt voice mail while I was at work asking me why I was so dissatisfied when he had explained everything to me and that he wants to know why. Absolutely disgraceful”

Helpful Report

Posted 6 years ago

“I am very disappointed with the customer services and commitments of vodafone. Initially they have committed to give me a selected number on a condition if I take 12 month contract. after signing up the golden number team who have Zero communication skills have said we don't offer you the number however the number is available. I am taking this case to Ombudsman and cancelling the contract coz they have waste my time and energy. I am very disappointed and very unhappy customer. Suhaib 07771589635”

Helpful Report

Posted 6 years ago

Vodafone is rated 1.2 based on 2,012 reviews