“Bought some lovely material in their sale for a window seat cover and cushions. Very pleased with the service, delivered promptly. Material good quality and looks good.”
“I have enjoyed Voyage items over a number of years and love the quality, colours and designs. My recent purchases live up to expectations so I am delighted with them and the service I received. Thank you”
“I am always pleased with the quality of items received. Delivery has been quick . Any problems have been easily resolved by an excellent customer service team.”
“I love Voyage products and their on-line service is very good. They used to send post free for orders over £100 but unfortunately not any more and their delivery costs can be high which means I end up deleting some items from my basket!”
Dear Mrs Baillie,
Please accept my apologies for the delay in recieving your order. Unfortunately, it appears your order has been lost in transit. We have today ordered you a replacement and will ensure these are despatched to you this week. I have also added a gift to your order and hope that this goes someway to apologise for the delay.
If you would like to discuss this further, please call us on 0141 641 1700.
Kind Regards,
Lauren
Voyage Customer Service
“Purchased the ash console table, the ash side table, some fabric, cushions, curtains and footstool and am pleased with all items. Will and have ordered again.”
“Love my cushions from Voyage outlet which complement my new sofa. Great quality and really glow with the colours.
Only slight complaint is that the photo shows the purple velvet backing and when they arrived they have teal velvet backing which isn't quite the same as my sofa teal velvet. I don't really mind but would caution that they are not as per the photo on the site!
Quick delivery and very unfussy process to purchase.”
“Have to stop myself buying from the Outlet, I get addicted!
Just bought 3 mirrors at ludicrously good prices, all make my rooms so much better, and brighter with the light reflection... (work wonders with F&B dark paints)
Attached pics of Eternity taken in daylight show difference in the two available colours; amazing Gaia Snow mirror is not included, it is awaiting redecoration of the room!!”
“I have recently placed two orders for cushions. The first order was left in my neighbour's garden below the postbox.
The second order was delivered to a housing estate two miles away. I only found out where it was when the householder put a photo of my full name and address on facebook. I then had to go and collect it.
I e mailed Voyage customer service, got no reply, then e mailed again and was told the DPD driver was confused. What a pity. I loved the cusions and wanted to order more but I am afraid it will not arrive.”
Dear Jill,
I apologise that you experienced issues with the carrier. I can assure you that we have taken your complaint very seriously and have escalated this to the Depot manage for your local area. I hope this does not put you off ordering with us in the future. If you do decide to place another order, please call us and we will do all we can to ensure your order arrives with you swiftly.
Kind Regards,
Lauren
Voyage Customer Service
“Ordered 2 items, they were delivered very quickly and were well packed. The items were as per description and great value for money (sale items). This was my first purchase and would definitely recommend.”
