Voyage Outlet Reviews

Name: Voyage Outlet
Address: Voyage Maison (C/O Riva Home), Unit 2, Plateworks, Coal Road, Leeds, Leeds
Rating: 4.56

4.6 Rating 1,601 Reviews

88 %

of reviewers recommend Voyage Outlet

Company Reviews

Product Reviews

1,158

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Phone:

+44 113 539 9896

Email:

voyageoutlet@voyfab.co.uk

Location:

Voyage Maison (C/O Riva Home),
Unit 2, Plateworks, Coal Road,
Leeds
Leeds
LS14 1PS

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Voyage Outlet 5 star review on 15th July 2023

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed that the website gave no indication of the content of the floor cushion I ordered. I presumed at the full price of over £200 it would be substantial. Very disappointed as it isn’t nearly as comfortable as it should be. Even polystyrene beads would have been better. I also don’t think the label is correct in it's fabric composition. I have purchased the fabric & cushions previously and this doesn’t feel the same. Not linen but more synthetic. Disappointing”

Helpful Report

Posted 2 years ago

Dear Customer, We are sorry to hear that you are unhappy with the item that you have ordered. We advise all customers to check for any damages, faults or anything you are unhappy with when delivered, and to then contact us with photographic evidence so that we can replace said product as quickly as possible. Unfortunately, on this occasion, we have not been made aware of the fault until you placed your review. We fully take on board your comments regarding more information on the product specification and this has been updated on all floor cushions. Please call us on 0141 641 1700 if you would like to discuss this further. Kind Regards, Voyage Team

Posted 2 years ago

“Disappointed in delivery time. Going into 3rd week and no update notification on delivery. Would be slow to order again..Love the stock. Also delivery charge too costly for. Ireland.”

Helpful Report

Posted 2 years ago

Dear Margaret, Thank you for taking the time to leave us a review. Unfortunately, your order had been held up at customs in Ireland but this should now be with you. This was a one-off issue and we are confident that this shouldn't happen again. With regards to the carriage costs, Unfortunately, these are dictated by the carrier but we are continually striving to offer our customers the most competitive carriage rates we can find. Kind Regards, Voyage Team Kind Regards, Lauren Voyage Team

Posted 2 years ago

“Chair very hard to sit on. Not as comfy as l had hoped”

Helpful Report

Posted 2 years ago

Dear Gill Thank you for taking the time to leave us a review. I am sorry to hear that you are unhappy with the comfort of the chair. Our Florence chair is one of our best sellers so have immediately looked into this with our design team. The cushion inner for both the back and the seat has a foam core with a fibre and feather wrap. They are designed this way to make sure that the cushion never collapses. The feather and fibre wrap provides additional softness. The inner cushion cover is a hundred per cent cotton and has a finish to prevent any feather escape, this is an industry-standard. The outside fabric of the cushion cover has to be fire retardant by law which can cause some stiffness in the fabric but this should soften over time. If you would like to discuss this further, please contact us on 0141 641 1700 Kind Regards, Voyage Team

Posted 2 years ago

“I ordered a lot of samples when they arrived it was difficult to gauge how they would look on the wall given the size and pattern of each design. For example, there would be random birds on a wallpaper and you would get 2 small birds and the rest was the background colour. Also I didn't feel the colours were so strong in real life. I know this is all down to how it shows on your device but even so I was disappointed. Also you're not told of any delays with the samples and some take over a week to arrive. The wallpapers are lovely but just a bit disappointed overall. I'm concerned any order I place will take a while to get to me.”

Helpful Report

Posted 2 years ago

“This was my 3rd order, first two were refunded as fabric was out of stock or part of the order was out of stock, despite website showing lots in stock. Had to chase the first order - no updates. Descriptions are unclear. I ordered pom-pom trim, actual pom-poms are huge - description was unclear - so it was pot luck. Whoever is writing the website - make it clearer and you need better communication support, this lets you down. The actual product quality is good.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for your feedback. We are currently adding more in-depth descriptions which will include width, depth and height to all items on our site. This should hopefully give better guidance for future orders. I am sorry that your orders have been cancelled previously without notification, however, I had a look at your account and could only see one order. I have tried to give you a call but was unable to leave a message. Would it be possible to give us a call to discuss this so we can try to resolve what has gone wrong? Our number is 0141 641 1700. We endeavour to keep our customers updated at all stages of the order process and apologise that we have fallen short on this occasion. Kind Regards, Voyage Team

Posted 2 years ago

“The product is lovely - but to charge £40 delivery to Northern Ireland is extortionate! I had the picture delivered to a friend in England, who then posted it on to me for £6! If she can do this, surely some bright spark in dispatch could also manage it?”

Helpful Report

Posted 2 years ago

“Excellent communications and fast delivery. The actual good were lest than favourable in the quality”

Helpful Report

Posted 3 years ago

Hi Pauline Thank you for our review, We will contact you directly to see if there is anything we can help with. Kind Regards, Lauren Voyage Customer Service

Posted 3 years ago

“Ordered two items, got conflicting emails regarding the status of the order, one said l had received a refund the later one said my order was on its way. On the paperwork l received there was no telephone number that l could check which was correct”

Helpful Report

Posted 3 years ago

“Placed an order 10 days ago - no updates - emailed and said 2:3 weeks for delivery 🤷‍♂️It was for a birthday present which sadly it now won’t be here for . Possibly a few more updates on orders would help . Love the products which are stunning - but admin poor.”

Helpful Report

Posted 3 years ago

Hi Vicki, We apologise for the delay in fulfilling your order and will endeavour to make sure communication is more fluid with regard to lead times in future. Your order was despatched yesterday and the tracking has been sent over to you this morning. If this is no longer suitable, please contact us on 0141 641 1700 and we can arrange to have the item collected and refunded in full. Kind Regards, Lauren Voyage Customer Service

Posted 3 years ago

“I love the Voyage floor cushions but the last one I ordered was meant to be a large circular one but I received a small rectangular one instead which was disappointing.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your feedback. If you can please contact us on 0141 641 1700, we can resolve this for you and get the correct cushion sent to you as long as the cushion you have received remains in its original condition. Kind Regards, Lauren Voyage Customer Service

Posted 3 years ago

“Love the products but postage put me off purchasing . Very expensive to northern Ireland”

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Posted 3 years ago

“Iv loved my purchases on voyage. Though haven't liked how prices seem to go up and down a lot and I had contacted customer service to enquire about availability of a certain footstool and noone ever got back to me. But the products are excellent and I can't fault the quality.”

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Posted 3 years ago

“Looks very nice but the lavender smell is too suttle.”

Helpful Report

Posted 3 years ago

“I ordered two items from Voyage Outlet. The first was delivered so quickly that I was amazed, however a number of weeks went by with no sign of my second item, ordered on the same day, no update from anyone. Eventually I got in touch to be told that the item wasn't in stock and they were waiting for delivery at the Outlet. I do understand that this happens, but it would have been good to have been informed. The items were matching and I had a particular event at home that I wanted the new additions for. As this date came and went I cancelled the second item and have received a refund without any difficulties. It would have been a 5* review if based on my one delivered item, just a bit of a lack in communication really.”

Helpful Report

Posted 3 years ago

Voyage Outlet is rated 4.6 based on 1,601 reviews