“Wrong item sent.Item By the time it arrived item I wanted had sold out. After emailing Returns team paid for return of items. I asked if free gift should be returned via email...my question was not answered. As a result iI kept free gift and was charged for it..wish I had left well alone. Will be reluctant to purchase again.”
Dear Nicky,
Thank you for taking the time to give us feedback. We are sorry that the wrong items were despatched to you and that our level of service has fallen short on this occasion. You have not been charged for your free gift and we would not expect this to be returned as this was sent to you as a thank you for placing an order with us. I have also issued a refund for the carriage for the full order so that you are not out of pocket in any way.
Once again, please accept my apologies for the issues that you have experienced with your order. If you would like to discuss this further, Please call on 0141 641 1700.
Kind Regards,
Voyage Team
“I ordered 3 items from Voyage. When they arrived one of them was the incorrect pattern. I contacted them and was looked after really well with the correct item being despatched at one. Would happily order again as the quality is superb”
