“The essential sweatpants are a really good tapered fit, quality material and stitching. They didn't have the colour I originally ordered in stock, was contacted by Charlotte same day to advise and I just swapped them for a colour that was in stock, great customer service issue resolved with one email. Also like the fit of the core t shirts.”
“Great fit! Best training clothes i've bought. Charlotte was the person in charge of my order and was always in constant communication and solved every issue the fastest and kindest was possible.”
“Charlotte replied to me literally within the hour & very quickly offered me 2 options to rectify my faulty pair of joggers.
I am very happy with the customer service & the way the brand looks after me as a customer.”
“Forgot to add apartment # in the address.
Reached out to customer service and Charlotte was very kinda and helpful. Not only but it was a fast response but she was also able to add it for me with no problem before the order got shipped.
Great example for amazing customer service.
Thank you Charlotte”
“Forgot to add apartment # in the address.
Reached out to customer service and Charlotte was very kinda and helpful. Not only but it was a fast response but she was also able to add it for me with no problem before the order got shipped.
Great example for amazing customer service.
Thank you Charlotte”
“Great service and company overall. Had an issue with an order and Charlotte sorted it out with no problems at all. Would recommend d for quality and service.”
“I had an issue with my order and contacted VQ and I’m a hour they got back to me and a lady called CHARLOTTE helped me resolve my issue with my order and couldn’t be anymore helpful so thank you very much Charllotte.”
“I love VQfit. Been a customer for a few years now and today their service was nothing short of terrific. I was assisted by Charlotte in rectifying a faulty refund issue which resulted in losing out on some items that I really wanted that I had bought during an exclusive online sale. Emailed customer support and was met with swift responses AND got the missed items taken care of in a separate order with the shipping costs covered by VQ even though the sale was already over. Charlotte was truly exceptional, the most painless experience ever. Favorite athletic-wear brand period!”
“Unfortunately I only received one out of 3 of the items I ordered however after reaching out and speaking with a lovely lady, Charlotte, within 24 hours the other 2 items are now being shipped out. Really appreciate the quick response, fab customer service :) thank you!”
“One of the worst companies I’ve ever felt with. Not just worst clothing company I mean worst company. They are completely unprofessional, completely incompetent to simply receive an order and get it shipped to you. They mess up the labels all the time, it’s gets sent back then they are randomly out of stock of the same item they just messed up the shipping on ,which all they had to do was correct the labels. To try and rectify the situation with their customer service is absolutely painstakingly useless! Automated responses constantly and can’t get through to anyone with any kind of sense. My experience with them is still on going after 4 months and still have not received my order. This company is a nightmare to deal with, the ones who have been successful with them that’s awesome but if there are any hiccups along the way you’re in for a ride and an extremely costly one with no accountability or responsibility on their part at all!! So just assume you’re gonna loose out if there comes a problem. Good luck to anyone who proceeds with them but buyer beware it could cost you some stress and frustration and some dollars along the way.”
