“Got my shirts but sent it back for size exchange. On the return the package got lost and was not found. Even it was not Vqfits issue they solved it with generous and goodwill and re-sent the shirts with correct size to Switzerland.
Anazing customer support especially Melissa who took the case and re-solved ASAP. Thank you again Melissa!!
Btw: The shirts auality are top and perfect. Will buy soon again!!!”
“Fantastic customer service skills along with excellent quality clothing! The two most important points covered.
I ordered a large parcel from vanquish fitness as a friend has a few of their t-shirt which are a lovely quality and feel. I actually ordered X2 of each T-shirt by mistake and needed to send those back with my other items to reorder in a smaller size. I was unwell and unfortunately couldn’t return the parcel myself so a friend did so before the cut off return date, unfortunately she couldn’t find the proof of postage so I decided to message Vanquish to check if the refund had been processed - it had been 7 days so not too long but I was worried due to the amount I spent being just over £500. I assumed I’d had to ring the post office and go on a wild goose chase to find my parcel but thankfully none of that was necessary.
Melissa was extremely helpful and polite and found my parcel straight away and issued the refund literally straightaway. With other online retailers I’ve had absolutely nightmares with similar problems so I’m over the moon with the customer service!
A store I’ll definitely come back to and so will my house mates!”
“Very professional and clined oriented. Quick response, solved my problem within a day. I am totally satisfied with the service and the quality. Recommend!”
“I recently had an issue with product sizing which was resolved quickly by customer services and my return was very quick. Chris made that happen by sending me a different size. Can't fault the service
Thank you Chris”
“Tara was very kind, helpful & understanding toward my situation. I had the wrong sizes for most items & She made my exchange a good experience. Happy customer here & i will return.”
“Excellent customer experience, the team is attentive and very responsive. If you are unlucky enough to come across a unscrupulous carrier, don't worry, the team is there to help and provide a solution to your problem. A big thank you to Melissa and again congratulations on the quality of the products.”
“Always prompt delivery. Love all the products I've ordered. Customer service are brilliant and have been very helpful in dealing with any queries that have arisen. Couldn't recommend this brand enough.”
“Initially requested an exchange and Chris could not have been more helpful - responding quickly and with clarification. Received the order and it was exactly as requested and made to a very high quality. Shall definitely be shopping with VQ again.”
“The stuff I ordered didn't fit. I emailed them and got a response immediately. They sent me information on how to exchange. Unfortunately, they didn't have one of the items in stock so they refunded me immediately for it and have dispatched the other exchange items already. The only thing that could make it better is it they provided free return postage label as it cost me £5 to send it back, but other than that, they're great and good quality products.”
