“I have never experienced an online company quite like this!
Emails were always promptly replied. All details regarding my exchange process were clearly explained with options that is most convenient to me.
Most of all, the customer service representative, Chris was giving genuine positive helpful vibe throughout the whole interaction.
Yes! You have to pay for return postage cost yourself! But I really don’t mind paying that again for this kind of service.
Well done VQ!”
“Chris was very efficient and helpful with my exchange. When I first emailed to request for the return item, within 24 hours I had a response. Once returned (excluding the weekend) I received a reply within 24 hours to advise my item has already been dispatched. Overall I’m am very pleased with the service, I would definitely recommend, the quality of the clothing is excellent and I can’t wait to continue to shop with them in the future.”
“Very good clothes, I like the new collections!
I had an issue with a hoodie on my last order, but Chelsea helped me, and everything was fixed within 24 hours.
Many thanks!”
“Absolute best customer service from Chris I have ever experienced. We had a minor issue. I sent an email and the response was within 10 minutes. The issue was resolved the next morning and we are so pleased!!”
“I wanna thank personally to Chris from vanquish costumer service team for the detailed response and attention of my order problem.
Thank you for solving the situation!”
“Great quality products, ordered wrong size and they sorted straight away. Chris in customer service was super quick and sorted replacement items.
On the oversize tees though unless you are huge I would recommend going a size down, I am 5ft 11 and 105KG and the Large drowned me - so have gone medium 👍”
“First and foremost excellent, high quality products. I recently had an issue with a slightly damaged item which was resolved quickly and professionally by Chris. These guys go above and beyond in their product and customer service.”
“I discovered VQ from a friend in the gym and after browsing the website I made my first purchase which arrived very fast and the product exceeded my expectations in quality. So far I have done 3 more purchases 1 present for my girlfriend which unfortunately did not fit in size, so I had the return/refund process done and was surprised with how fast was the process and decided to have a gift card to buy more in the store instead of a refund. Great brand and compay.”
“Ich mag besondere Dinge sehr. Vanquish bietet einzigartige Fitness Outfits mit überragender Passform an! Meine neue Kleidungsmarke Nr. 1
Außerdem hatte ich Kontakt wegen einer Kleinigkeit mit dem Support. Chelsea bot mir prompt einen sehr fairen Lösungsvorschlag an. Die Lieferung nach Deutschland ist auch sehr zügig (3 Tage).
Alles in allem ausgezeichnet bei Vanquish”
