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Vuori Reviews

4.6 Rating 9,269 Reviews

88 %

of reviewers recommend Vuori

Company Reviews

Product Reviews

4.6

Based on 9,269 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Vuori 5 star review on 24th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My yoga mat. I used it once in a hot yoga room. then the surface got stuck together and ruined the surface of it.”

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(Vuori - Online) - Posted 8 months ago

“Not able to use V1 discount at the outlet. Which is silly because they shorts are still in stock online which I can use my discount on.”

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(Vuori - Online) - Posted 8 months ago

“I sent an email about a shipment not being delivered. There has been no response”

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(Vuori - Online) - Posted 8 months ago

“Hi. I own a pair of your “ short “ pants and they are fabulous. Just ordered a pair of the halo “ short “ and were waaaay too long. Not sure if they were mismarked or lengths have changed. I am also in the fitness industry and applied for discount about a year ago and never heard back. I love the products and hope to continue to shop here. Any info is helpful. Thank you.”

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(Vuori - Online) - Posted 8 months ago

“Didn’t get all the things I ordered and paid for.”

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(Vuori - Online) - Posted 8 months ago

“Fine product but awful customer service. I purchased almost $400 worth of merchandise and contacted support for a gift receipt for a couple of the items. The support staff was lackluster to say the least. They told me they couldn’t provide what I was asking, which seemed a little silly to me. When I asked for further help/explanation I was given the same copy/paste response as before, they didn’t even read my message. I won’t go into further detail but after about 10 email exchanges I gave up and will be returning the items, super frustrating! This was my first and last Vuori purchase. I’ve always purchased from Lululemon and Alo, who both have great customer service for a very similar price point, so I was shocked to receive such poor customer service for such a seemingly simple request. Bummer because as a native San Diegian I was excited to support a local brand.”

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(Vuori - Online) - Posted 8 months ago

“I have not received my purchase.”

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(Vuori - Online) - Posted 9 months ago

“Re: Order 7060495 Your customer service sent me my tracking number Friday morning, on Monday morning I asked when will it actually be shipped out because when you send a tracking number to customers, we actually track them. They just sent an email Monday afternoon and it’s now been sent. This is terrible customer service when you send customers the tracking number and wait an entire day, over the weekend, and now Monday afternoon, it still shows UPS has not picked it up. I asked for credit on my priority shipping at $15 or cancel my order. This is terrible customer service.”

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(Vuori - Online) - Posted 2 years ago

Hi there! Thank you for providing feedback on your experience. I looked into your account and it looks like you were helped by our Support Team. I am so glad they found a solution for you. Please let us know if we can assist you with anything else in the future! Have a wonderful day.

Posted 2 years ago

“Poor quality for expensive clothing.”

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Posted 2 years ago

“Your description of sizing was confusing, and as a consequence, I suspected that I may have ordered the "wrong" size. I called you right away, before the order had been filled. The person who answered was worse than unhelpful. She said that if I had made a mistake there was nothing that could be done but return the pants. Indeed the pants were not wearable by me, so I had to go to the trouble of returning them. I have not replaced them and would not use your website again.”

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Posted 3 years ago

“I have not received the goods after one month.”

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Posted 3 years ago

Hi Joanna! Thank you for providing feedback on your experience. I looked into your account and it looks like you are being helped by our Support Team as we speak. I am confident they will find a solution to remedy this! Please let us know if we can assist you with anything else in the future! Have a wonderful day.

Posted 3 years ago

“big pain to return”

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Posted 3 years ago

“These pants were way too tight despite being the recommended size, I plan to return them as soon as possible!”

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Posted 3 years ago

“I still have not received my shorts and it's been nearly two weeks!”

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Posted 3 years ago

“I never got my package. It says it was returned to sender. Please issue a full refund or send it again. Thanks.”

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Posted 3 years ago

“Product has not been delivered.”

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Posted 3 years ago

“The shorts and sweatshirt set I ordered has a small hole in the sweatshirt after one wash and dry.”

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Posted 3 years ago

“I have not yet received my order from May 4, 2022”

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Posted 3 years ago

“I have never received my order and cannot track. WHERE IS MY ORDER?”

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Posted 3 years ago

“Vuori is a great product, but my login account keeps getting deleted. Really frustrating!!!”

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Posted 3 years ago

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Vuori is rated 4.6 based on 9,269 reviews