Vuori Reviews

Name: Vuori
Address: 5600 Avenida Encinas, Suite 100, Carlsbad, California
Rating: 4.59

4.6 Rating 9,281 Reviews

88 %

of reviewers recommend Vuori

4.6

Based on 9,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Ryann N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Kudos to Angela and the Customer Service department. I inquired about a lost gift that I had sent from Vuori. They responded right away and resolved the issue within 24 hours by sending out the item again. They were responsive, efficient and extremely polite.”

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Posted 3 years ago

“The colors are super misleading on the website - especially the color “wheat” which ended up being a shade of brown, when advertised as a yellow shade online. I am disappointed and will not be ordering the product again.”

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Posted 3 years ago

“Still have not received my wife's gift. So much for a mother's day present.”

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Posted 3 years ago

Hi Robert, Thank you so much for providing some feedback on your most recent purchase with us. I am so sorry your order did not arrive in time for Mother's Day! I know nothing can truly remedy this experience since the holiday has passed, however, we have expedited a reshipment for this order and it will be on its way to your shortly. Please check your email at your earliest convenience for more details on your reshipment! Thank you for your patience and support.

Posted 3 years ago

“I received the wrong order. Someone else’s name instead of mine and it was the wrong order”

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Posted 3 years ago

Hi Daniel! Thank you for leaving a review and letting us know about your experience. I am so sorry to hear you received someone else's order. I want to make sure we do everything we can to remedy this! I will be following up via email to provide a solution for you! Thank you for your patience and support.

Posted 3 years ago

“I paid for express shipping and it still hasn’t come”

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Posted 3 years ago

“Still trying to get in touch with someone about a return. Crickets........”

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Posted 3 years ago

Hi Chris! Thank you for providing feedback on your experience. I am so sorry you did not receive information on our returns process! However, it looks like one of our Customer Service agents reached out to you today via email and will be helping you get a free return label. As always, our FAQ page is a great resource for all different types of information, including returns! I will provide that link here as well: https://vuori.kustomer.help/#faq-wrap We appreciate your patience and support. Have a wonderful day!

Posted 3 years ago

“You sent me the wrong item….was a gift for Mother’s Day - so that didn’t go over very well!!! Dave”

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Posted 3 years ago

“Your tracking information is worthless. My initial order, placed befor Mother’s Day, was delivered with exceptional speed. I needed to return that order, and reordered a different product, and it seems stuck in the USPS miasma. When may I expect delivery?”

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Posted 3 years ago

“Item ripped within 1 day.”

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Posted 3 years ago

“The package got lost at UPS”

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Posted 3 years ago

“Hi, I never received my order. Did the payment went through?”

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Posted 3 years ago

“Worse ever Got stuck paying for shoes I didn’t use Wrong size”

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Posted 3 years ago

“Ordered in April, said it was going to be delivered by Mother’s Day on May 8th, it was not”

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Posted 3 years ago

“Please send me the returns notice”

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Posted 3 years ago

“Sales agent didn’t know how to use your point of sale software or devices.”

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Posted 3 years ago

“The recipient hasn’t received the email.”

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Posted 3 years ago

“No receipt of pkgs on order and replacement order.”

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Posted 3 years ago

“I placed my order on April 26th, today is May 7th. My order is still sitting at the United States Post Office in California. My tracking stated my order will be delivered on May 9th. I have no idea how my order will be received in MN by Monday. Their customer service is not very helpful in correcting their shipping issues. I have no product to review, I am hoping their product is worth the wait, as it was a gift.”

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Posted 3 years ago

“I’d heard great things and was excited for my purchase. Unfortunately they didn’t fit as expected so I sadly had to return them. I popped them in the mail using the label provided by vuori and 2 weeks later the items are still in transit and I’m here waiting for my refund…”

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Posted 3 years ago

“Applied discount code and did not receive credit.”

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Posted 3 years ago

Vuori is rated 4.6 based on 9,281 reviews