Vuori Reviews

Name: Vuori
Address: 5600 Avenida Encinas, Suite 100, Carlsbad, California
Rating: 4.58

4.6 Rating 10,081 Reviews

88 %

of reviewers recommend Vuori

4.6

Based on 10,081 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Ryann N

Anonymous

Anonymous // 01/01/2019

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English

“I received the wrong items as well as the wrong sizes. Mistakes happen, and I am working with vuori currently to refund my credit card.”

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Posted 3 years ago

“I have not received my order.”

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Posted 3 years ago

“Love your clothes, love the core values of the company so I feel good about what I am wearing!”

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Posted 3 years ago

“Order not delivered.”

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Posted 3 years ago

“Clothes are great. The shipping/ return is annoying since i was sent the wrong size and now have to find a printer, mail it back and order the same shirt (hopefully with the same size).”

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Posted 3 years ago

“I never received the item.”

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Posted 3 years ago

“My husband bought me a gift card for Mother's Day and he specifically asked the employee to not send an email. She sent the email regardless of his request. I already knew about the gift card before I got the surprise for Mother's day.”

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Posted 3 years ago

“The shorts I ordered or nothing like the previous ones that I have purchased in store. I called to request a refund and waited on hold for 30 minutes. Once I finally got someone that they told me that I need to send the email and request a refund and show them pictures of why the sizing is so off this is a lot of hopes to jump through in order to try to get a refund out of product that I’m not happy with. This was my first text online and I’m not sure I will be a repeat customer now.”

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Posted 3 years ago

“Your xs is so large in the chest…so large.”

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Posted 3 years ago

“I ordered something and looking at the tracking history said it would be here Monday may 9th. TH said it was in the city I live in and out for delivery. Now it says it’s in a completely different state.”

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Posted 3 years ago

“Item was guaranteed to arrive by mothers day and it did not.”

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Posted 3 years ago

“In the past, I’ve had excellent experiences with Vuori; both their clothing and customer relations. However, when I first tried on these pants, the drawstring snapped. I emailed Vuori and they said they’d sent a replacement ASAP. Great! Then I received another email, saying they needed more photos, that the request had to go through a claims department (or equivalent), and that I’d hear back in 3-5 business days. Really? $115 pants and you can’t just send me a drawstring? Guess I’m going back to Lululemon.”

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Posted 3 years ago

“I don’t like these leggings at all”

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Posted 3 years ago

“Customer service was horrible from start to finish. They forgot to process my order until I reached out, then they sold me a pair of shorts that they no longer had.”

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Posted 3 years ago

“The shirts were to short, maybe trendy but not for me. Loved the material and would like to see a shirt that is longer in the same fabric.”

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Posted 3 years ago

“Never got my package it was returned to sender without any option to ask a question or get it shipped again!”

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(Vuori - Online) - Posted 3 years ago

“I returned this item . Size small fit me more like an extra large . I wish it did fit because i liked the color . Cant answer the questions about the return because I’m waiting ri get my credit .”

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Posted 3 years ago

“Poor quality. Sent it back.”

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Posted 3 years ago

“Kudos to Angela and the Customer Service department. I inquired about a lost gift that I had sent from Vuori. They responded right away and resolved the issue within 24 hours by sending out the item again. They were responsive, efficient and extremely polite.”

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Posted 3 years ago

“The colors are super misleading on the website - especially the color “wheat” which ended up being a shade of brown, when advertised as a yellow shade online. I am disappointed and will not be ordering the product again.”

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Posted 3 years ago

Vuori is rated 4.6 based on 10,081 reviews