VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,342 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

Write Your review

Tell us how VUSE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Husband has stopped since June using Epen 3. I have tried several times but now on 12 day. Epen 3 very easy to use, charges quickly. I would recommend you get 2 so you always have one to hand. Only negative is the cartridges we have both experienced a few dud ones that run out very quickly compared to usual usage . I would say this is best Vype product and I have tried several different capers from Vype and other companies.”

Helpful Report

Posted 6 years ago

Hi Issy, thank you for your review. We're delighted the ePen 3 device is offering an alternative that is working for you. We're glad to know you enjoy using the device. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I think they are great but need to get more flavours”

Helpful Report

Posted 6 years ago

Hi Shaun, thank you for your feedback! We're glad you find your Vype device to be great. We are always working on new flavours within our development team and we will pass on your feedback. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Small compact nice”

Helpful Report

Posted 6 years ago

Hi Gary, thank you for your review. We're happy you find the device compact. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Delivery took a few days and a lot of stress (Yodel delivered to the wrong address and then took their time telling me where my package was) - but the e-cig is fantastic.”

Helpful Report

Posted 6 years ago

Hi, thank you for your review. We're sorry to know your delivery took longer than it should have. We are delighted you are happy with the product however. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I use the Epen and have done for some time now. I especially love mixed berries and strawberry flavours for my epen and also love the berry trifle and coconut panna cotta flavours in the premium eliquid range. I have not really found any other brands that taste like Vype, the liquid in other brands appears to be thicker and do not satisfy my taste buds.”

Helpful Report

Posted 6 years ago

Hi Carol, thank you for your 5 star review! We're delighted to know you love our flavours, particularly the premium range. We are glad you are enjoying using these! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“The epen that I originally bought was excellent. Easy to use, easy to change the cartridges. Not so sure about the epen 3 that I have just purchased, I have not tried it fully.”

Helpful Report

Posted 6 years ago

Hi, thank you for your review. We hope that you enjoy the ePen 3 as much as you enjoyed using the ePen. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Need much more flavours available!!”

Helpful Report

Posted 6 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“As a lifelong smoker I am delighted that I finally found a vape machine that reproduces the full experience of smoking a cigarette. I have tried a number of Vype dispensers and none of them have been quite good enough to wean me away from cigarettes. Enter the ePen 3. It is not only an excellent smoking experience, it is so good that it took the place of my cigarettes on the very first day. I am a long-time BAT customer and am delighted that the company has come through with this excellent product. Next challenge, an eCigar ... :-)”

Helpful Report

Posted 6 years ago

Thank you for your fivestar review! We are glad that you are enjoying the ePen 3 and also enjoying your transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Love it , everything about it 5stars”

Helpful Report

Posted 6 years ago

Hi Maureen, thanks for your 5 star review! We're delighted you are happy with your Vype device :) If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Extremely easy to use. Compact and with a good range of flavours.”

Helpful Report

Posted 6 years ago

Hi Margaret, thank you for your 5 star feedback! We're happy to know you're getting on with your device and that you find is easy to use. It's also great to know you are enjoying the range of flavours we have available! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“The refills are good value for money, and I prefer the flavoured liquids to the tobacco flavour ( which I find very bitter and gives me a sore throat)……… but please, please make the liquid cartridges see- through. I cannot tell when the cartridge is nearing empty, in contrast to the Epen2 which was very easy to read. I know there is a flashing light when the cartridge is empty, but this is when it is totally empty and this has left me several times without the use of the Epen until I able to get to buy more refills.”

Helpful Report

Posted 6 years ago

“Best system on the market.”

Helpful Report

Posted 6 years ago

Hi, thank you for your 5 star review! We're delighted to hear you think we're the best! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Excellent quality product and faultless service. Thank you.”

Helpful Report

Posted 6 years ago

Hi, thank you for your 5 star review! It's great to know you are enjoying the product and that you are happy with the service to match! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I have been using vype products for a few years now.They are by far the best.I have on occasion bought products from e cig shops, and have not been impressed.The customer service is brilliant at vype.Thankyou vype.”

Helpful Report

Posted 6 years ago

Hi, thank you for your 5 star feedback! We're delighted we can offer you products that you love and enjoy using. It is always great to know that you are also receiving first class service! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Excellent product. Clean to use, no messy refilling. Cartridges are easy to fit in seconds and available in a variety of flavours. Can be recharged from laptop/desktop which is a bonus.”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I've had battery issues with 2 e-tank pro's, customer services via the web chat were brilliant, they sent me out a replacement next day. didn't even ask for the faulty item to be returned. I'm now using the vype e-tank pro 2 which is a much better device & a great vape.”

Helpful Report

Posted 6 years ago

Thank you so much for your great review! The Vype Customer Care Team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Great quality!”

Helpful Report

Posted 6 years ago

Thanks for the five star review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“My epen 3 arrived this week and I love it feels good in my hand, flavours are tasty, enough vape cloud that doesn't annoy everyone around you and keeps the craves at bay. I love the simplicity of changinging the pods depending on what flavour i fancy, the chwrry is my fav. My son has tried with menthol pod and loves it so much he is ordering his own. 5 out of 5 for us”

Helpful Report

Posted 6 years ago

Thanks for the excellent review! It's great to hear that you are enjoying your ePen 3. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Excellent stand out product of all the vapes out👍 Easy to use, feel and looks are mind blowing. Wish we in Canada had the golden tobacco cartridge for vype epen 3, tho’ the blended one is superb, just wanted to try out😀. Waiting for the new vype epod😊 eagerly!”

Helpful Report

Posted 6 years ago

“Easy to use full flavoured (crisp mint) I'm loving it”

Helpful Report

Posted 6 years ago

Hi Colin, thank you for your 5 star review. We also love the Crisp Mint range and this is one of our best sellers. We're glad you enjoy this flavour and that you find the device easy to use! If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

VUSE is rated 4.5 based on 6,342 reviews