“I could not find how to get to the delivery address for pick up at Gillingham Dorset Waitrose. Phoned the helpline. Rude, bad attitude and spoke to me as if I was and idiot. More training of staff. Disgusting service”
“Shocking packaging, left 2 expensive bottles bouncing around in a box full of space, with no packing material. I complained and just got an automated response, never heard anything else from anyone human. Avoid if you want your stuff in 1 piece.”
“Absolutely terrible service. I ordered wine for my husbands birthday and paid for a specific delivery so i could be there to receive it. It didnt arrive so I called customer services, three times in total. Twice I was told it would still be delivered that day, and on the third occasion I was told it would be delivered the following day. It was delivered a day late and left outside in the rain. My husband came home and found his present sopping wet and 5 days before his birthday. I have emailed customer services and 10 days later they have yet to say anything helpful.”
“Order was placed and acknowledged on 23 June 2021. According to the acknowledgment email 'Standard delivery would be 'on or before Thursday 01/07/21’. Non delivery, with no communication. Complained and pretty useless excuses from customer services that it was a busy time and one bottle out of a much larger order was not in stock. Not a reasonable reason for not delivering a much larger order. Basics of customer satisfaction is not to promise things if too busy, but always keep the customer informed if there is any problem, even if not a believable issue. Latest communication being that wine might be delivered at the end of this week. 9th July? Dreadful service and a joke of customer service.”
“Order was placed and acknowledged on 23 June 2021. According to the acknowledgment email 'Standard delivery would be 'on or before Thursday 01/07/21’. Non delivery, with no communication. Complained and pretty useless excuses from customer services that it was a busy time and one bottle out of a much larger order was not in stock. Not a reasonable reason for not delivering a much larger order. Basics of customer satisfaction is not to promise things if too busy, but always keep the customer informed if there is any problem, even if not a believable issue. Latest communication being that wine might be delivered at the end of this week. 9th July? Dreadful service and a joke of customer service.”
“What a mess! First time I ever used them to order a few bottles. Order went through, got delivered a few days later and then I receive a call from DHL office saying they want to take the box back tomorrow. Just like that without any explanation. I say what's wrong? They have no meaningful answer simply saying they have been instructed to collect the box which they delivered a day before. What kind of mess is this? No information about any of this from Waitrose. Dead silence and no one to contact. No contact number or anything and DHL have no clue what's going on. So tomorrow I am supposed to wait all day for my box which I ordered and paid for to be taken back... and yet more mess and inconvenience trying to resolve this. I really regret wasting my time with them. And now more time to be consumed dealing with this. They charge such huge mark-up for allegedly "better" service. Very disappointing.”
“Delivery was extremely disappointing. Only received half of my order, was treated like it was my fault and had to chase them multiple times. Bad customer service will not be ordering again.”
