Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.63

2.6 Rating 657 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible website that goes wrong all the time. Then it tries to blame the problem on you with a message.”

Helpful Report

Posted 11 years ago

“Nice food but terrible delivery service and even worse communication , if you want Waitrose delivered on the correct day and at the correct time use Ocado.”

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Posted 11 years ago

“Excellent service,I buy online,the provenance of the meat /bacon etc.. is British. Asda do not have ANY British bacon. The Essentials range at Waitrose is very good quality,and fairly priced.”

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Posted 11 years ago

“Excellent, speedy and much appreciated response from waitrose - fantastic customer service!”

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Posted 11 years ago

“Had a problem with an enchilada kit, not only did waitrose change it for a new one, they refunded me too! Now that's customer service!”

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Posted 11 years ago

“Anyways, definitely gonna shop at Waitrose more often! Their customer service is top notch!”

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Posted 11 years ago

“Lovely young man working at waitrose at westfieldstrat this evening. 10 out of 10 for customer service :-)”

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Posted 11 years ago

“Great customer service as always.:-)”

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Posted 11 years ago

“waitrose That's excellent customer service. I love it when that happens!”

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Posted 11 years ago

“Couldn't be happier with waitrose - you have the best customer service ever!”

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Posted 11 years ago

“we shop at waitrose because of the customer service - staff are always so friendly and welcoming”

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Posted 11 years ago

“Really impressed when a faulty item I purchased was not only replaced but I got my money back too! Great customer service!”

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Posted 11 years ago

“Top marks to waitrose who sent me some vouchers to compensate for the missing piece of lasagne. Great customer service - many thanks!”

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Posted 11 years ago

“waitrose customer always priority”

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Posted 11 years ago

“Got to love waitrose and their customer service , they know what they're doin!”

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Posted 11 years ago

“I love waitrose they really know how to say sorry when you buy a dud product. Their Customer service is excellent.”

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Posted 11 years ago

“Expensive but great to get a pack of Quinoi from. Its targeted to a more afluent older customer I believe with many convenience ready meals which as unusual and worldly”

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Posted 12 years ago

Waitrose is rated 2.6 based on 657 reviews