Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.63

2.6 Rating 657 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

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“The shop assistant helped me to find a jar Coconut Oil,”

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Posted 8 years ago

“Cool clean store”

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Posted 8 years ago

“Free coffee, friendly staff.”

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Posted 8 years ago

“Plenty of good offers, helpful staff and pleasant shopping environment”

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Posted 8 years ago

“waitrose are the one shop that have every thing i want at a price that I can afford - but most of a suff that are second to none for help, their kindness and their generosity”

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Posted 8 years ago

“Good customer service. Very friendly delivery drivers,just pot luck with substitutions.we make it a game with substitution bingo now,guess the most obscure product replacement.”

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Posted 8 years ago

“Great customer service and good range”

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Posted 8 years ago

“Great service & healthy food”

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Posted 8 years ago

“We've been loyal to Waitrose since moving to London a little over a year ago. We had grocery delivery set up about once a week and things went smoothly enough. If they were running late, we'd get a call/text/email. There were often substitutions, but we figured that was part of the gig. Three months ago, we moved to a new area of London and are now a part of a delivery warehouse (the only thing we can think to point the reasoning to). Every single delivery in our new area has had some sort of complication. Four times, we received the wrong type of pickles and it wasn't noted as a substitution. We'd order three and four jars of the same kind at one time and each jar would be a different type. After the third time, the driver "made a note" that they'd fix it. Fourth time came and we just stopped ordering pickles because they were being wasted and Waitrose certainly wasn't updating their process. There was one delivery that included molded food that had leaked into the whole bag and everything had to be thrown out. These are things that should be checked before they get to the customer's home because at that point, they aren't running out to the store/delivery center to grab us fresh items that they've wasted. It defeats the whole point of us having the food delivered to us. I work from home, so I can be fairly flexible with letting the delivery time seep over the one hour frame they give us. Except that every single time, they've run late, sometimes two hours late. This last delivery was our final straw, I couldn't hang out at home waiting for them this time. The driver arrived 30 minutes late and I received a voicemail saying he's here, waiting in the truck for me. After three minutes, another voicemail saying he can't wait for me any longer. He was very curt and insinuating that it was on me for not being home. We contacted Waitrose and they set up a delivery for the next day. The next day, the driver was just over an hour late and I ran into him as I was leaving the house. On my way to an appointment, I didn't have time to go back and unload the grocery bags. The driver told me he had just gotten the paperwork and assumed it was for the end of the day. He was holding papers and from the casual distance I was standing from him I saw, highlighted in bright pink, in the middle of the page, someone had written "12-1", which was our time slot. We contacted Waitrose to let them know their second late delivery was also a bust. We have yet to hear back from them and noticed that we've been charged for the first delivery. Our dinners the following couple evenings would have been a lot easier if that were true..”

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Posted 8 years ago

“I love Waitrose the food is amazing and lasts a lot longer than fresh food from other supermarkets which means it is better value as I never end up throwing anything away!”

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Posted 8 years ago

“The stores are clear and uncluttered, the staff are genuinely friendly.”

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Posted 8 years ago

“Clean, well laid out store. Staff always happy to help and advise. Good parking, everything that makes a great shopping experience.”

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Posted 8 years ago

“excellent quality goods in all areas. Delivery service top class. Helpful cheerful staff.”

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Posted 8 years ago

“I used the Johnsons dry cleaning service located at the customer service desk Waitrose Southend. The assistant was very knowledgable and helpful.”

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Posted 8 years ago

“I like the range of products they display I know generally their prices are expensive but they do have some really good offers. I have a Waitrose card and receive vouchers etc through the post and info online. Yesterday I was able to purchase three laundry products (mix & match) for £10.00 saving £7.00. I love a bargain! Staff are usually very helpful too.”

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Posted 8 years ago

“High quality food and excellent service! Very happy customer!”

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Posted 8 years ago

“Waitrose in West Ealing Alexandria Road is absolute nonsense. The isles are laid out in the most ludicrous way possible - everything scattered everywhere, sea food in 3 places, meat in 4 places, laundry detergent near candy, a cake stand in a random location in the middle of the shop (and there is no more of the same cake in the actual cake isle) you have to run around like a headless chicken trying to find things that have no business being there. Their little signs above shelves are not helpful. There’s never anyone to guide you and if there is they are always trying to run away and then when you do get the chance to ask a question they can barely speak any English! There’s always a lack of fresh produce and it does not keep long after being bought. The bakery section is an actual joke, shelves always empty and the bread goes stale exactly 30mins after being brought out. Have a feeling they reheat it or something it should no be stone hard next day after purchase…. The tills are a nightmare too, self service always an issue scanning items, one assistant is not enough for a shitty system and the tills themselves are so tiny everything is falling off the scales… I absolutely HATE this Waitrose, it is very crowded, very poorly managed and not helpful at all. Needs a very big change to be worth going to. I go out of my way to avoid shopping there.”

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Posted 8 years ago

“I ordered a cake of cheese for my daughter's wedding. Three days before the wedding I was told by Waitrose Droitwich that it hadn't arrived in store. However the lovely Waitrose staff put together a three tier cake from instore stock and also provided all the accessories- biscuits, chutneys, port, and bouquets for the bride and mothers, and did not charge us. Thank you Wendy and all the Waitrose staff at Droitwich.”

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Posted 8 years ago

“I purchased a faulty Thorntons Easter egg as a gift from local Waitrose store - on opening there was a large hole in the enclose (hidden) part of the egg, consistent with the moulding being incomplete! Attitude of Sainsbury manager was insulting and demeaning, firstly blaming me for the fault, then suggesting I had purchased a reduced price item. Made me feel like a crook rather than a dissatisfied customer!”

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Posted 8 years ago

“I bought salmon trout at Brent cross yesterday it was bad, stinking rotten putrid disgusted”

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Posted 8 years ago

Waitrose is rated 2.6 based on 657 reviews