Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.62

2.6 Rating 665 Reviews

36 %

of reviewers recommend Waitrose

2.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My accolade must go to a member of your staff, who without his help, I would of been unable to order on line as the branch did not have the part I needed in stock. I contacted the branch and spoke to Dave. He was extremely helpful and ordered the part for me so that it was available at the branch thereby permitting me to continue my 'online' order. He also informed me that he was able to hold the part as I was unable to collect the item for a few days. I kept in touch with Dave and I arranged for a date to collect the part. Upon my arrival at the Branch Head Office had electronically 'returned my item to stock' even though the item was still in the possession of the Canterbury branch, this caused a problem to pay as the store computer failed to show the item being available. Dave however was not phazed and told me he would contact Head Office and sort the problem. This he did, and within a short time, much to my relief as I had travelled from France to collect my order I was able to pay in store. I have to say that Dave was polite and did everything necessary to ensure that his customer left the store satisfied despite the system causing him to re-establish the validity of my order. I would ask that you recognise the care and consideration Dave showed throughout from the time I placed my order to the time when he was faced with a problem that would of resulted in creating a great deal of frustration and annoyance for me. A well deserved 'Well done' for Dave and a great way of showing that GSF Carparts Canterbury do care for their customers.”

Helpful Report

Posted 8 years ago

“The product quality is generally good and most of what I need is available. There are specific products from Belgium and Italy that I used to buy when living in Belgium, and I'm glad to find them again in Waitrose after moving to the UK. Some of them are not available in Tesco but available in Waitrose. And I enjoy using the "my waitrose" card system because it not only gives you discount but also tailor the service and promotion according to your needs.”

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Posted 8 years ago

“Good quality fresh produce always well stocked”

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Posted 8 years ago

“Most if the products are either out of date or for that day. Nit good if you want to do a few days shopping”

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Posted 8 years ago

“All good except that these new sushi counters are a waste of space in my opinion”

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Posted 8 years ago

“Quality products, an effective membership scheme, staff always polite and friendly.”

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Posted 8 years ago

“Dear fellow Customers Waitrose in Worthing is absolute nonsense. The isles are laid out in the most ludicrous way possible - everything scattered anywhere!”

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Posted 8 years ago

“Fantastic customer service!”

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Posted 8 years ago

“The shop assistant helped me to find a jar Coconut Oil,”

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Posted 8 years ago

“Cool clean store”

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Posted 8 years ago

“Free coffee, friendly staff.”

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Posted 8 years ago

“Plenty of good offers, helpful staff and pleasant shopping environment”

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Posted 8 years ago

“waitrose are the one shop that have every thing i want at a price that I can afford - but most of a suff that are second to none for help, their kindness and their generosity”

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Posted 8 years ago

“Good customer service. Very friendly delivery drivers,just pot luck with substitutions.we make it a game with substitution bingo now,guess the most obscure product replacement.”

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Posted 8 years ago

“Great customer service and good range”

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Posted 8 years ago

“Great service & healthy food”

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Posted 8 years ago

“We've been loyal to Waitrose since moving to London a little over a year ago. We had grocery delivery set up about once a week and things went smoothly enough. If they were running late, we'd get a call/text/email. There were often substitutions, but we figured that was part of the gig. Three months ago, we moved to a new area of London and are now a part of a delivery warehouse (the only thing we can think to point the reasoning to). Every single delivery in our new area has had some sort of complication. Four times, we received the wrong type of pickles and it wasn't noted as a substitution. We'd order three and four jars of the same kind at one time and each jar would be a different type. After the third time, the driver "made a note" that they'd fix it. Fourth time came and we just stopped ordering pickles because they were being wasted and Waitrose certainly wasn't updating their process. There was one delivery that included molded food that had leaked into the whole bag and everything had to be thrown out. These are things that should be checked before they get to the customer's home because at that point, they aren't running out to the store/delivery center to grab us fresh items that they've wasted. It defeats the whole point of us having the food delivered to us. I work from home, so I can be fairly flexible with letting the delivery time seep over the one hour frame they give us. Except that every single time, they've run late, sometimes two hours late. This last delivery was our final straw, I couldn't hang out at home waiting for them this time. The driver arrived 30 minutes late and I received a voicemail saying he's here, waiting in the truck for me. After three minutes, another voicemail saying he can't wait for me any longer. He was very curt and insinuating that it was on me for not being home. We contacted Waitrose and they set up a delivery for the next day. The next day, the driver was just over an hour late and I ran into him as I was leaving the house. On my way to an appointment, I didn't have time to go back and unload the grocery bags. The driver told me he had just gotten the paperwork and assumed it was for the end of the day. He was holding papers and from the casual distance I was standing from him I saw, highlighted in bright pink, in the middle of the page, someone had written "12-1", which was our time slot. We contacted Waitrose to let them know their second late delivery was also a bust. We have yet to hear back from them and noticed that we've been charged for the first delivery. Our dinners the following couple evenings would have been a lot easier if that were true..”

Helpful Report

Posted 8 years ago

“I love Waitrose the food is amazing and lasts a lot longer than fresh food from other supermarkets which means it is better value as I never end up throwing anything away!”

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Posted 8 years ago

“The stores are clear and uncluttered, the staff are genuinely friendly.”

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Posted 8 years ago

“Clean, well laid out store. Staff always happy to help and advise. Good parking, everything that makes a great shopping experience.”

Helpful Report

Posted 8 years ago

Waitrose is rated 2.6 based on 665 reviews