Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 651 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 651 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

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“Quality of products”

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Posted 7 years ago

“good servce good choice of product”

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Posted 7 years ago

“50% of the items I was looking were not on the shelf. Most had notices stating that the particular item was unavailable. This is not unusual, I have experienced this on several occcasions previously.”

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Posted 7 years ago

“The food is always fresh and the staff always helpful. The parking is good, stores are beautifully clean and if thirsty they give a free tea or coffee! What more could a customer want.”

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Posted 7 years ago

“Excellent customer service and a free hot drink while I did my shopping.”

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Posted 7 years ago

“The order arrived exactly on time. All the items were of the highest quality. There is an ongoing issue with their voucher system but this is being dealt with by the customer service team and in no way detracts from the quality of their produce”

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Posted 7 years ago

“Their staff are a delight and their products are good. The shop is clean and it is easy to find what I am looking for. Parking is easy and I feel at home in the store. I have shopped there for nearly 50 years, what better recommendation can I give.”

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Posted 7 years ago

“Great staff and nice layout”

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Posted 7 years ago

“The best supermarket I have ever shopped from. Many offers, the customer service always outstanding and the quality and variety simply amazing!”

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Posted 7 years ago

“Nothing too much trouble. Food delivered to kitchen table!”

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Posted 7 years ago

“Excellent choice & service. Like the free coffees”

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Posted 7 years ago

“Many of the organic vegetables and fruit which used to last up to and even beyond the sell by date now seriously go off well before the sell by date. The quality has visibly not so much declined as plummeted in recent times. This may have resulted in an attempt by Waitrose to cut the cost of shopping in order to compete with Tesco etc. resulting in a false economy for the customer. Also their staff attitudes have changed in being less friendly and helpful.”

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Posted 7 years ago

“Waitrose offer a premium choice of food items which are reasonable proceed. the joy of buying is further complemented by the pleasant staff how are helpful and do not rush you at checkout”

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Posted 7 years ago

“Excellent quality products, nice store environment and good quality staff.”

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Posted 7 years ago

“I pick up the reduced stuff at big discounts”

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Posted 7 years ago

“Excellent choice of food with a high level of quality.”

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Posted 7 years ago

“Always happy with my shopping experience, staff go beyond themselves to help you, well done! I also love the wide range of products, you can always find them there even when other stores would discontinue them.”

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Posted 7 years ago

“Quality produce delivered exactly on time - even on our holidays. What more can you ask.”

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Posted 7 years ago

“It's just a different (i.e., better) shopping experience. There's plenty of room; the staff are helpful and friendly; you can have a free hot drink with any purchase. It's true that, say, fillet steak is quite expensive but they have a range of products called Waitrose Essentials which are very competitively priced.”

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Posted 7 years ago

“Waitrose has some great deals on ethically sourced food, and some ethically produced products, such as recycled toilet paper. This helps me do my bit for the environment. The staff are always friendly and lead you to the item you're looking for.”

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Posted 7 years ago

Waitrose is rated 2.6 based on 651 reviews