Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.63

2.6 Rating 657 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used Waitrose delivery for the first time recently and found it disappointing! I am so busy of late that I need to do online shopping to lighten the load. I chose Waitrose as I was prepared to pay a premium for a reliable, quality service as I didn’t want the hassle of sorting out problems afterwards. Big mistake! I did a weekly shop but when my shopping arrived all of my fresh meat needed to be eaten within 3 days. No good for a weekly shop. I returned the items to the driver. I then had to chase Waitrose a week later for the refund. I was told that the store was prepared to process the refund but would take a further 7 to 10 days. They said they only guarantee delivery date plus 2 days for chilled meat and delivery date plus 1 day for chilled dairy! In other words they train the personal shoppers to get rid of short date foods to home delivery. My substitute for ham was prosciutto? My 5 bananas came as 3 plus 2 individuals. Petty I know but I really expected a better standard of attention to detail than the other mainstream supermarkets as you are paying for a premium service/product. I will not be using again and feel that complacency is probably kicking in. M&S may give you some tips on why not to become too complacent one day.”

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Posted 7 years ago

“Good range of quality products”

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Posted 7 years ago

“Items in stock and well priced”

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Posted 7 years ago

“Excellent selection of products, easy website to follow, good discounts and home delivery with no charge!”

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Posted 7 years ago

“Well I do not really know as I never shop there, but one thing is for sure. When you see mostly 5 star reviews you know there is something fishy going on, like company staff reviews. Come on Waitrose. We can see through it all.”

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Posted 7 years ago

“The staff are very helpful. The shops always look clean and tidy”

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Posted 7 years ago

“There products and produce are always in good condition and I can find items there I can find nowhere else.”

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Posted 7 years ago

“Their range of organic products and high quality.”

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Posted 7 years ago

“Everything was good with the service apart from taking more out of my account twice be careful and check your bank”

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Posted 7 years ago

“We used to use Waitrose at Exeter a lot. It was out of our way but the the vast range of cheeses was a big draw. Then they decimated the cheese counter and put in a ridiculous sushi fish bar. Consequently the cheese range and stock was reduced and after several unsuccessful trips when our favourite cheeses were sold out or not in stock we stopped going. We now source our cheeses from elsewhere. Not a good move, Waitrose.”

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Posted 7 years ago

“Fantastic service always.”

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Posted 7 years ago

“Excellent stock and brilliant service”

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Posted 7 years ago

“Fantastic service and good value for money. Great deal on fireworks.”

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Posted 7 years ago

“Staff friendly and knowedgable”

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Posted 7 years ago

“they are helpful if you ask where a product and the girls on the till always offer help”

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Posted 7 years ago

“On returning a leaking bottle of milk, Customer Services issued a £5 Gift Card for use in Waitrose or John Lewis. This covered two items and there is £2 left. Also had a free coffee via myWaitrose card!”

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Posted 7 years ago

“Having been a customer of Waitrose for many years and never having used their Flower delivery service before, unfortunately I chose to use it for the first time recently and ordered special flowers for a family member on their special day. Asking for a morning delivery proved to be a waste of time as they did not arrive until just before 4pm. The flowers cost £32 and were supposed to be 'bright and beautiful'. In fact, when they did arrived, they were 'sad and sickly'. I can honestly say they were the most lacklustre, droopy and cheap looking bunch of flowers anyone ever received and I was embarrassed to have sent them. I would never use this service again.”

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Posted 7 years ago

“Very local. Too many ‘Partners’ loading shelves with trolley on every corner and thy couldn’t care less about the customers. Watched a floor manager and his assistant spent 20minutes chatting - why don’t they make it so customers can actually shop.”

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Posted 7 years ago

“The quality is by far better than Sainsbury’s and Tesco. It might be a bit more expensive that low-cost supermarkets, but it pays off as higher quality food usually means better health.”

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Posted 7 years ago

“excellent food helpful staff and fast delivery on time too”

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Posted 7 years ago

Waitrose is rated 2.6 based on 657 reviews