Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 651 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 651 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

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“There products and produce are always in good condition and I can find items there I can find nowhere else.”

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Posted 7 years ago

“Their range of organic products and high quality.”

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Posted 7 years ago

“Everything was good with the service apart from taking more out of my account twice be careful and check your bank”

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Posted 7 years ago

“We used to use Waitrose at Exeter a lot. It was out of our way but the the vast range of cheeses was a big draw. Then they decimated the cheese counter and put in a ridiculous sushi fish bar. Consequently the cheese range and stock was reduced and after several unsuccessful trips when our favourite cheeses were sold out or not in stock we stopped going. We now source our cheeses from elsewhere. Not a good move, Waitrose.”

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Posted 7 years ago

“Fantastic service always.”

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Posted 7 years ago

“Excellent stock and brilliant service”

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Posted 7 years ago

“Fantastic service and good value for money. Great deal on fireworks.”

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Posted 7 years ago

“Staff friendly and knowedgable”

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Posted 7 years ago

“they are helpful if you ask where a product and the girls on the till always offer help”

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Posted 7 years ago

“On returning a leaking bottle of milk, Customer Services issued a £5 Gift Card for use in Waitrose or John Lewis. This covered two items and there is £2 left. Also had a free coffee via myWaitrose card!”

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Posted 7 years ago

“Having been a customer of Waitrose for many years and never having used their Flower delivery service before, unfortunately I chose to use it for the first time recently and ordered special flowers for a family member on their special day. Asking for a morning delivery proved to be a waste of time as they did not arrive until just before 4pm. The flowers cost £32 and were supposed to be 'bright and beautiful'. In fact, when they did arrived, they were 'sad and sickly'. I can honestly say they were the most lacklustre, droopy and cheap looking bunch of flowers anyone ever received and I was embarrassed to have sent them. I would never use this service again.”

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Posted 7 years ago

“Very local. Too many ‘Partners’ loading shelves with trolley on every corner and thy couldn’t care less about the customers. Watched a floor manager and his assistant spent 20minutes chatting - why don’t they make it so customers can actually shop.”

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Posted 7 years ago

“The quality is by far better than Sainsbury’s and Tesco. It might be a bit more expensive that low-cost supermarkets, but it pays off as higher quality food usually means better health.”

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Posted 7 years ago

“excellent food helpful staff and fast delivery on time too”

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Posted 7 years ago

“The staff were very polite and willing to help il a very pleasant manner-not push at the same time,nor patronising”

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Posted 7 years ago

“I find that many of the stores have too much stuff crammed into them, lots of high shelving, no space to walk around, Whetstone and Northwood are horrible to shop in because of this. Northwood in particular is some kind of Hell, you need to get a lift to get into the store and wait ages, the fruit & veg section is badly arranged, cramped and almost empty. There are crisps on the back wall, the display either side of a door so you can't find what you want, and have to dodge around staff barging their way around you, all crisps are randomly dumped on the shelves, then more crisps on a shelf near the tills. This is a sample of how the store is set out, it looks as if the stock has been dumped in any space that is empty at the time. There is hardy any choice of washing powder and if you actually manage to find what you are looking for it is purely by luck. I gave up trying to find things in the end, it is such a mess, so came out with only half my shop. Whetstone is full of high shelving and like a maze, with the queues at the tills snaking into the aisles making shopping at that end impossible. Mill Hill gives a more pleasant experience, however the stock levels need attention, I hope it never changes the layout to the high shelves because that will be the end for me. Too many choices of bread but nothing good, almost all thick sliced which is still there at the end of the day, not everyone wants mass produced doorsteps of polystyrene, why not stock bread that is not made with palm oil and soya flour, the Waitrose own bread never used to have this, why now? Some people want decent food not nasty, unethical ingredients.”

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Posted 7 years ago

“The total shopping experience with Waitrose is an excellent one. Good quality products, plenty of special offers and the level of staff service is second to none.”

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Posted 7 years ago

“The prices are higher than branded goods from other supermarkets. The price of salads, vegetables and fruit are also higher but the quality is not good. Own brand is poor quality.”

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Posted 7 years ago

“good quality food and gifts in store. Great staff - always helpful”

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Posted 7 years ago

“Well, I was thinking of going to Waitrose in Hythe or Folkestone to try them out, but seeing as how most of the reviews on here are negative I have changed my mind.”

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Posted 7 years ago

Waitrose is rated 2.6 based on 651 reviews