Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.62

2.6 Rating 665 Reviews

36 %

of reviewers recommend Waitrose

2.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd like to comment on Waitrose 1 Perfectly Fruited Hot Cross Buns. In the absence of any other traditional hot cross buns in stock, I bought these, unnecessarily larger/two in a packet hot cross buns. Normally it is hard to go wrong with the traditional ones. However, these buns are severely lacking in fruit - is that perfectly fruited? - and very, very dry, with a nasty flavour. I will certainly not be buying again.”

Helpful Report

Posted 6 years ago

“Why do you expect everyone to drink your free coffee on the move. I am disabled and find this idea discriminates against me. Also when I used the cup you have nsisted on providing it had a small hole at the top which allowed the coffee to spill out. I have cataracts in both eyes which are unfortunately inoperable due to my medical condition which could result in haemorage behind the eyes. My complaint is that when the coffee spilt on the floor I did not see it and was called a bloody nuisance by your staff . I spoke to your manager and the matter was resolved but I now have no alternative but to pay for my coffee at the restaurant. I am not poor and this is not a hardship but the principle is still irksome that your rules do not consider the needs of the disabled who cannot carry things around with them. A very disgruntled Waitrose shopper. My card number is 9210170778129237 and I am a good customer of Waitrose as is my daughter. I do think you should consider your policy's effect on the disabled. Yours sincerely, Mr C R Morris”

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Posted 6 years ago

“couldn't find a decent les anywhere since they sacked Corinne bailey”

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Posted 6 years ago

“I bought a punnet of fresh Waitrose raspberries. I started picking at them until I found a dead fly lurking underneath one of the raspberries. I contacted Waitrose customer service, after saying that they would investigate they took nearly 4 weeks to get back to me, only to say that they can't tell at what stage the fly got inside the box, as though that makes any difference! Flies, alive or dead, carry pathogens which, when they come into contact with food which is then ingested, can have devastating consequences on your health. No excuse!”

Helpful Report

Posted 6 years ago

“Waitrose obviously did not consult with the elderly and those with physical disabilities when they decided to supply such ridiculously high chairs at their stores. In addition when I asked for help with the' carry out' service they refused to give me a piggy back!”

Helpful Report

Posted 6 years ago

“WAITROSE DO NOT SELL OSTRICH EGGS. Drove to Lutterworth, Corley services M6 northbound and Kenilworth. One and a half hours and 75 miles later I’ve come to the conclusion Waitrose DO NOT SELL OSTRICH EGGS!”

Helpful Report

Posted 6 years ago

“I have not had a bad experience with Waitrose per say ... It was the Heston Blumenthal Christmas pudding individual and family size. I have bought these puddings for several years but after this year maybe not again for the simple reason they were all Clementine and very little pudding around it. Very disappointing ....”

Helpful Report

Posted 6 years ago

“Have been online shopping for over 2 decades now, and never have I had such a poor experience from such a large company. They refused to allow me to purchase a large order which has discounted items, simply because there online system does not have any free slots for ANY of there London stores. Not EVEN collecting in person was possible. Instead they insisted I would have to pay for the full price of the goods as it would be classified as being purchased the days after (when the prices go back up). Wasted over an hour online and even a half hour phone call and then staff had no solution. Really annoyed and flabbergasted how a company effectively is happy to loose custom on a technicality or system process.”

Helpful Report

Posted 6 years ago

“Ordered bacon sandwich the lady put it onto brown bread which I didn’t ask for them when I asked for it on white she pulled a face , the bacon sandwich usually has a nice quality bacon with at least 4 rashers what I got was 2 dried out rashers - I couldn’t go back as felt her attitude was just so poor from the off”

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Posted 6 years ago

“Very helpful and polit staff”

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Posted 6 years ago

“Waitrose had an amazing service that supplied me with outstanding products to enjoy.”

Helpful Report

Posted 7 years ago

“don't recommend going to waitrose went to another store and got so much more and had better quality!! forever not going back AGAIN!!”

Helpful Report

Posted 7 years ago

“My Mother went to her local store in Warminster to order flowers as a gift for a friend which she has done before (she does not have internet) on asking for help in her words, a nice young lady tried to help but as a new employee was not familiar with the process so called for assistance from the manager, who eventually arrived he then started to deal with the order but during this he stopped walked away and attended to another customer, on returning she said he did apologise, he then made a phone call then handed the phone to my mother and told her to give her card details including the last 3 digits on the back of the card while surrounded by other customers she is now concerned about the security of her card, you would think more thought and consideration would be given to an elderly woman by Waitrose management”

Helpful Report

Posted 7 years ago

“Made a special visit to Waitrose to buy their much advertised Christmas Chocolate & Sour Cherry Mince Pies .... so so disappointed, they do not resemble a mince pie in any way but the shape. More a round chocolate cherry shortcake , no unctious cherry filling in the proportions that would normally be expected in a trad mince pie, and overall a dry over sweet eat.”

Helpful Report

Posted 7 years ago

“Only my 2nd delivery and over an hour late already - no-one’s called me until it was 15 minutes late and then I was told it would be with me in half an hour. And that was almost an hour ago! The same 2 items are missing and substituted for the second week in a row as well. I’ve just called to find out that it should be with me in the next half an hour but why am I having to do the calling? Appalling and I won’t be using them again.”

Helpful Report

Posted 7 years ago

“Waitrose 1 free range chicken breast fillets - warning to customers to check packs carefully. Hidden lumps of fat under and tucked in to the fillets not even attached to the chicken meat so possibly not even chicken origin. Would have thought better of Waitrose, most disappointing”

Helpful Report

Posted 7 years ago

“Waitrose has a terrible policy when it comes to ID, my daughter is 16 and was able to buy alcohol in store. Not sure what kind kind of ship for running Waitrose but is not a very tight one.”

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Posted 7 years ago

“If I could give Waitrose no stars then I would”

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Posted 7 years ago

“Not at all”

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Posted 7 years ago

“Following tv ad, looked for recipes plus ingredients. Very confusing layout, some ingredients missing or wrong quantity. Returned my empty basket. Back to good old co-op.”

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Posted 7 years ago

Waitrose is rated 2.6 based on 665 reviews