Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.63

2.6 Rating 653 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and polit staff”

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Posted 6 years ago

“Waitrose had an amazing service that supplied me with outstanding products to enjoy.”

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Posted 6 years ago

“don't recommend going to waitrose went to another store and got so much more and had better quality!! forever not going back AGAIN!!”

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Posted 6 years ago

“My Mother went to her local store in Warminster to order flowers as a gift for a friend which she has done before (she does not have internet) on asking for help in her words, a nice young lady tried to help but as a new employee was not familiar with the process so called for assistance from the manager, who eventually arrived he then started to deal with the order but during this he stopped walked away and attended to another customer, on returning she said he did apologise, he then made a phone call then handed the phone to my mother and told her to give her card details including the last 3 digits on the back of the card while surrounded by other customers she is now concerned about the security of her card, you would think more thought and consideration would be given to an elderly woman by Waitrose management”

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Posted 6 years ago

“Made a special visit to Waitrose to buy their much advertised Christmas Chocolate & Sour Cherry Mince Pies .... so so disappointed, they do not resemble a mince pie in any way but the shape. More a round chocolate cherry shortcake , no unctious cherry filling in the proportions that would normally be expected in a trad mince pie, and overall a dry over sweet eat.”

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Posted 6 years ago

“Only my 2nd delivery and over an hour late already - no-one’s called me until it was 15 minutes late and then I was told it would be with me in half an hour. And that was almost an hour ago! The same 2 items are missing and substituted for the second week in a row as well. I’ve just called to find out that it should be with me in the next half an hour but why am I having to do the calling? Appalling and I won’t be using them again.”

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Posted 6 years ago

“Waitrose 1 free range chicken breast fillets - warning to customers to check packs carefully. Hidden lumps of fat under and tucked in to the fillets not even attached to the chicken meat so possibly not even chicken origin. Would have thought better of Waitrose, most disappointing”

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Posted 6 years ago

“Waitrose has a terrible policy when it comes to ID, my daughter is 16 and was able to buy alcohol in store. Not sure what kind kind of ship for running Waitrose but is not a very tight one.”

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Posted 6 years ago

“If I could give Waitrose no stars then I would”

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Posted 6 years ago

“Not at all”

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Posted 6 years ago

“Following tv ad, looked for recipes plus ingredients. Very confusing layout, some ingredients missing or wrong quantity. Returned my empty basket. Back to good old co-op.”

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Posted 6 years ago

“Waitrose Newport Shropshire runs out of / discontinues so many lines, inc. some pretty basic ones. The last month they have been out of bagged spinach, discontinued Deeside Water, the chopped garlic at £4 for 3 bags they only ever have 1 or 2 lonely bags in the chiller, they were out of most newspapers at 3pm one day, they once ran out of Duchy milk, they have long-since stopped many salmon based lines, the chocolate selection is all the same few flavours (nut, salt, caramel, dark, milk - that's about it), often the bread type you want isn't there and so on and so on. Some days, 2pm, the fruit and veg shelves are barer than a Zimbabwean supermarket after international sanctions have been applied. OK these aren't quite as basic as, say, ordinary bread or milk but it's pretty annoying if you want these things. We have an Aldi nearby which does most stuff at half the price - best of all, very soon we are getting a Lidl and a M&S Food to Go. Maybe they call it Wait-Rose because you wait forever for some items to be replenished, but it will soon be Tumbleweed-Rose once those 2 stores come, end of this October I reckon.”

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Posted 6 years ago

“The worst online shopping experience, they are useless, first order placed and they lock my account saying i have to call this number .. so stupid people do not have time to wait 30 mins on the phone to unlock a supermarket account its not a bank. I advice anyone shopping online not to bother they will let you down better to use other big supermarkets whom you can trust. Waitrose are just too stupid to be in this sort of business.”

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Posted 6 years ago

“The checkout operator told me my bill was £22 when it was in fact £10.22. Whilst querying this I omitted to hand in a £2 off coupon. I went straight to customer services. After a lengthy wait the sales assistant abruptly refused to rebate my £2 coupon. This is not the level of service I would expect from Waitrose and I won’t be visiting there again.”

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Posted 6 years ago

“Went to waitrose in Kenilworth, flowers outside were in a sad state, two items I wanted you were out of stock, and finally needed to go to the ladies toilet, there was a queue as one cubicle had door off and no safety notice. Also the toilets smelt vile/disgusting like a dirty entry that was used for urinating, very bad experience concidering waitrose prides itself to a high standard. 😡”

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Posted 6 years ago

“Really bad customer service. Email confirmation of online order reads I can change delivery slot up to 20hrs in advance, I tried to change delivery 4 DAYS in advance for a LATER date than the original and it was not possible. I called customer service only to be told the same thing. Zero flexibility, despite the high value order. I will not be ordering again.”

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Posted 6 years ago

“Since the lovely manager (Gavin, I think his name is) left Newport, Shropshire branch quite recently, it has gone downhill. The store and cafe look grubby and unloved, and the staff look miserable. It has an unfriendly and unwelcoming atmosphere now. Such a shame, as it was a lovely store.”

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Posted 6 years ago

“Exeter some unfriendly staff don't like going in there anymore too be honest with you.”

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Posted 6 years ago

“Exeter Waitrose some unpleasant staff members”

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Posted 6 years ago

“Won’t be buying from Waitrose until they drop Coombes farm Somerset for animal cruelty, and make a statement confirming it. Check them out on google”

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Posted 6 years ago

Waitrose is rated 2.6 based on 653 reviews