Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.62

2.6 Rating 665 Reviews

36 %

of reviewers recommend Waitrose

2.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waitrose Newport Shropshire runs out of / discontinues so many lines, inc. some pretty basic ones. The last month they have been out of bagged spinach, discontinued Deeside Water, the chopped garlic at £4 for 3 bags they only ever have 1 or 2 lonely bags in the chiller, they were out of most newspapers at 3pm one day, they once ran out of Duchy milk, they have long-since stopped many salmon based lines, the chocolate selection is all the same few flavours (nut, salt, caramel, dark, milk - that's about it), often the bread type you want isn't there and so on and so on. Some days, 2pm, the fruit and veg shelves are barer than a Zimbabwean supermarket after international sanctions have been applied. OK these aren't quite as basic as, say, ordinary bread or milk but it's pretty annoying if you want these things. We have an Aldi nearby which does most stuff at half the price - best of all, very soon we are getting a Lidl and a M&S Food to Go. Maybe they call it Wait-Rose because you wait forever for some items to be replenished, but it will soon be Tumbleweed-Rose once those 2 stores come, end of this October I reckon.”

Helpful Report

Posted 7 years ago

“The worst online shopping experience, they are useless, first order placed and they lock my account saying i have to call this number .. so stupid people do not have time to wait 30 mins on the phone to unlock a supermarket account its not a bank. I advice anyone shopping online not to bother they will let you down better to use other big supermarkets whom you can trust. Waitrose are just too stupid to be in this sort of business.”

Helpful Report

Posted 7 years ago

“The checkout operator told me my bill was £22 when it was in fact £10.22. Whilst querying this I omitted to hand in a £2 off coupon. I went straight to customer services. After a lengthy wait the sales assistant abruptly refused to rebate my £2 coupon. This is not the level of service I would expect from Waitrose and I won’t be visiting there again.”

Helpful Report

Posted 7 years ago

“Went to waitrose in Kenilworth, flowers outside were in a sad state, two items I wanted you were out of stock, and finally needed to go to the ladies toilet, there was a queue as one cubicle had door off and no safety notice. Also the toilets smelt vile/disgusting like a dirty entry that was used for urinating, very bad experience concidering waitrose prides itself to a high standard. 😡”

Helpful Report

Posted 7 years ago

“Really bad customer service. Email confirmation of online order reads I can change delivery slot up to 20hrs in advance, I tried to change delivery 4 DAYS in advance for a LATER date than the original and it was not possible. I called customer service only to be told the same thing. Zero flexibility, despite the high value order. I will not be ordering again.”

Helpful Report

Posted 7 years ago

“Since the lovely manager (Gavin, I think his name is) left Newport, Shropshire branch quite recently, it has gone downhill. The store and cafe look grubby and unloved, and the staff look miserable. It has an unfriendly and unwelcoming atmosphere now. Such a shame, as it was a lovely store.”

Helpful Report

Posted 7 years ago

“Exeter some unfriendly staff don't like going in there anymore too be honest with you.”

Helpful Report

Posted 7 years ago

“Exeter Waitrose some unpleasant staff members”

Helpful Report

Posted 7 years ago

“Won’t be buying from Waitrose until they drop Coombes farm Somerset for animal cruelty, and make a statement confirming it. Check them out on google”

Helpful Report

Posted 7 years ago

“Visited Twyford, Berkshire branch on 30 July 2018 at 10.47 hours. Paid for my 4 items and it came to more than I was expecting (I was 10p away from spending £10 which I thought was strange). However, because I was now so close to getting a free paper I asked the checkout lady if I could buy one more item costing more than 10p in order to get a free newspaper and she told me it was too late to be able to do that as she'd rung my items through the till (there was only 1 person behind me who was happy for me to get the additional purchase and paper). I therefore paid for my groceries and before leaving the store I checked my receipt. I had been charged for 2 lots of Sun-Maid Raisins (6 pack) at £2.45 per 6 pack. I went straight to Customer Services where they apologised, checked my shopping and gave me a refund of £2.45 for one of the packs. I think the assistant on the tills who initially served me needs some training in how to speak to customers and how on earth can she make a mistake when I only made a purchase of 4 items in total? Lack of concentration? Bad manners? Full till receipt reference is: 10:47, 30/07/2018 238 051 1098 793003 in case Waitrose can trace who served me via these numbers.”

Helpful Report

Posted 7 years ago

“Waitrose meanwood has horrible hygiene. I was at the fish counter and the assistant licked her hands to open a bag. I told her I no longer wanted the fish, as I was disgusted at her lack of hygiene standards, that meant my fish had saliva on it!”

Helpful Report

Posted 7 years ago

“If you work in a warehouse, too many bully boys in charge, DON'T WORK HERE It's s***t.”

Helpful Report

Posted 7 years ago

“Locks heath is my local Waitrose. its very poor the list just goes on and on, and they don't do anything about the problems( even when you ring head office0 local for me but I would not use otherwise. Staff and are rude and unhelpful.”

Helpful Report

Posted 7 years ago

“My wife slipped and fell on something in the Exeter store that was on the floor near customer services. A fellow customer helped her up and took the bit which she slipped on to customer services and explained that she had slipped on it. While she was still stood there getting herself together a waitrose guy in a suit who had been standing by the customer services walked pass her and said are you alright and walked on (bearing in mind that they do not speak to you normally) When I contacted them I was told that the cctv did not cover that area but they could view the lady handing something to a person at the desk and it seem's like the guy who spoke to did not see her either (very suspicious indeed). That is what I call do not see anything and keep quiet we may get a claim against us. Sod the customer.”

Helpful Report

Posted 7 years ago

“We stopped ordering from waitrose because they use to delivery food with tons of missing items. After 3 months not buying from them we received some coupons and decided to try again. We regret! 40% of out shopping were missing and they charged full price. It took 4 calls to someone do something. Every time they said they would look into it. Waitrose has no effective costumer service and they simply don’t care for the worst service they can provide. I came back from a 3 weeks trip and thought I could rely on them to supply me with what a need My dog has NO FOOD, laundry will take longer to be done, my kid had no breakfast Worst service ever and finally lost a client for real”

Helpful Report

Posted 7 years ago

“Having been made aware that Waitrose would no longer be offering disposable cups for the free coffee, and not wanting an empty cup in my car all day waiting to be washed, I enquired last week whether we could use disposable cups if they were our own and was assured that this would be fine. Today, however, having bought 100 cups based on the incorrect advice give, it appears that the policy has changed and the staff at the Rushden store were unnecessarily rude. Apparently if we use a disposable cup this presents a health and safety issue - I would suggest not as much a health and safety issue as people reusing their own cups that had not been washed out properly as was clear today!! So it's goodbye to Waitrose from us - we will miss the free coffee but not the numerous flies that are always around the area - and hello to M & S where the staff appear to be more customer focussed.”

Helpful Report

Posted 7 years ago

“Waitrose acknowledges I was delivered rotting fruit and have refunded the money but when I asked for the branch managers business email they point blank refuse to give it to me. I can phone him, I can visit the store to speak to him, but I'm not allowed his email address to send him photos of rotting fruit. So a molehill becomes a mountain due to nationally based customer service trying to muscle in on a local issue.”

Helpful Report

Posted 7 years ago

“I felt compelled to write this review about Waitrose Fulham Broadway staff after a horrible treatment I received this morning while shopping their. At the queue, I moved forward of the sign near the tills where customers should wait. Suddenly, two Waitrose workers started shouting at me to move back. Their reaction was so unexpected and made me feel shocked and insulted. Especially, we all move forward a bit when we queue for a long time! I spoke to the manager about the ill treatment I received from his staff, but unfortunately he wasn’t helpful at all. He said that he’ll speak to them, but I wasn’t sure how this should be helpful to me where I was insulted in their store. It was simply too late for me and they didn’t seem to care. The manager seemed to be fine with the fact that his staff were rude and aggressive in their treatment to the customers. Therefore, I would strongly discourage anyone from shopping in Waitrose Fulham Broadway.”

Helpful Report

Posted 7 years ago

“It was my 50th birthday on Friday and i had a delivery of flowers champagne and chocolates delivered to my work. Arrived after i left after 7pm, flower box was wet where the box had fallen over, flowers where wilted and petals falling off, disgusted and not what i would expect for a special gift from waitrose.”

Helpful Report

Posted 7 years ago

“Absolute rubbish service. Made a dozen or so online home delivery orders and have had issues with nearly all of them. Food delivered out of date, use by same day, items missing but billed for, overcharges, late deliveries you name it. Was promised an audit and callback which never happened, emailed customer care and they never even bothered replying so emailed back. Just received a very rude and abrupt telephone call from a so called Waitrose manageress who didn't care less about thenissues experienced Really poor”

Helpful Report

Posted 7 years ago

Waitrose is rated 2.6 based on 665 reviews