Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.60

2.6 Rating 675 Reviews

36 %

of reviewers recommend Waitrose

2.6

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Mother went to her local store in Warminster to order flowers as a gift for a friend which she has done before (she does not have internet) on asking for help in her words, a nice young lady tried to help but as a new employee was not familiar with the process so called for assistance from the manager, who eventually arrived he then started to deal with the order but during this he stopped walked away and attended to another customer, on returning she said he did apologise, he then made a phone call then handed the phone to my mother and told her to give her card details including the last 3 digits on the back of the card while surrounded by other customers she is now concerned about the security of her card, you would think more thought and consideration would be given to an elderly woman by Waitrose management”

Helpful Report

Posted 7 years ago

“Made a special visit to Waitrose to buy their much advertised Christmas Chocolate & Sour Cherry Mince Pies .... so so disappointed, they do not resemble a mince pie in any way but the shape. More a round chocolate cherry shortcake , no unctious cherry filling in the proportions that would normally be expected in a trad mince pie, and overall a dry over sweet eat.”

Helpful Report

Posted 7 years ago

“Only my 2nd delivery and over an hour late already - no-one’s called me until it was 15 minutes late and then I was told it would be with me in half an hour. And that was almost an hour ago! The same 2 items are missing and substituted for the second week in a row as well. I’ve just called to find out that it should be with me in the next half an hour but why am I having to do the calling? Appalling and I won’t be using them again.”

Helpful Report

Posted 7 years ago

“Waitrose 1 free range chicken breast fillets - warning to customers to check packs carefully. Hidden lumps of fat under and tucked in to the fillets not even attached to the chicken meat so possibly not even chicken origin. Would have thought better of Waitrose, most disappointing”

Helpful Report

Posted 7 years ago

“Waitrose has a terrible policy when it comes to ID, my daughter is 16 and was able to buy alcohol in store. Not sure what kind kind of ship for running Waitrose but is not a very tight one.”

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Posted 7 years ago

“If I could give Waitrose no stars then I would”

Helpful Report

Posted 7 years ago

“Not at all”

Helpful Report

Posted 7 years ago

“Following tv ad, looked for recipes plus ingredients. Very confusing layout, some ingredients missing or wrong quantity. Returned my empty basket. Back to good old co-op.”

Helpful Report

Posted 7 years ago

“Waitrose Newport Shropshire runs out of / discontinues so many lines, inc. some pretty basic ones. The last month they have been out of bagged spinach, discontinued Deeside Water, the chopped garlic at £4 for 3 bags they only ever have 1 or 2 lonely bags in the chiller, they were out of most newspapers at 3pm one day, they once ran out of Duchy milk, they have long-since stopped many salmon based lines, the chocolate selection is all the same few flavours (nut, salt, caramel, dark, milk - that's about it), often the bread type you want isn't there and so on and so on. Some days, 2pm, the fruit and veg shelves are barer than a Zimbabwean supermarket after international sanctions have been applied. OK these aren't quite as basic as, say, ordinary bread or milk but it's pretty annoying if you want these things. We have an Aldi nearby which does most stuff at half the price - best of all, very soon we are getting a Lidl and a M&S Food to Go. Maybe they call it Wait-Rose because you wait forever for some items to be replenished, but it will soon be Tumbleweed-Rose once those 2 stores come, end of this October I reckon.”

Helpful Report

Posted 7 years ago

“The worst online shopping experience, they are useless, first order placed and they lock my account saying i have to call this number .. so stupid people do not have time to wait 30 mins on the phone to unlock a supermarket account its not a bank. I advice anyone shopping online not to bother they will let you down better to use other big supermarkets whom you can trust. Waitrose are just too stupid to be in this sort of business.”

Helpful Report

Posted 7 years ago

“The checkout operator told me my bill was £22 when it was in fact £10.22. Whilst querying this I omitted to hand in a £2 off coupon. I went straight to customer services. After a lengthy wait the sales assistant abruptly refused to rebate my £2 coupon. This is not the level of service I would expect from Waitrose and I won’t be visiting there again.”

Helpful Report

Posted 7 years ago

“Went to waitrose in Kenilworth, flowers outside were in a sad state, two items I wanted you were out of stock, and finally needed to go to the ladies toilet, there was a queue as one cubicle had door off and no safety notice. Also the toilets smelt vile/disgusting like a dirty entry that was used for urinating, very bad experience concidering waitrose prides itself to a high standard. 😡”

Helpful Report

Posted 7 years ago

“Really bad customer service. Email confirmation of online order reads I can change delivery slot up to 20hrs in advance, I tried to change delivery 4 DAYS in advance for a LATER date than the original and it was not possible. I called customer service only to be told the same thing. Zero flexibility, despite the high value order. I will not be ordering again.”

Helpful Report

Posted 7 years ago

“Since the lovely manager (Gavin, I think his name is) left Newport, Shropshire branch quite recently, it has gone downhill. The store and cafe look grubby and unloved, and the staff look miserable. It has an unfriendly and unwelcoming atmosphere now. Such a shame, as it was a lovely store.”

Helpful Report

Posted 7 years ago

“Exeter some unfriendly staff don't like going in there anymore too be honest with you.”

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Posted 7 years ago

“Exeter Waitrose some unpleasant staff members”

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Posted 7 years ago

“Won’t be buying from Waitrose until they drop Coombes farm Somerset for animal cruelty, and make a statement confirming it. Check them out on google”

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Posted 7 years ago

“Visited Twyford, Berkshire branch on 30 July 2018 at 10.47 hours. Paid for my 4 items and it came to more than I was expecting (I was 10p away from spending £10 which I thought was strange). However, because I was now so close to getting a free paper I asked the checkout lady if I could buy one more item costing more than 10p in order to get a free newspaper and she told me it was too late to be able to do that as she'd rung my items through the till (there was only 1 person behind me who was happy for me to get the additional purchase and paper). I therefore paid for my groceries and before leaving the store I checked my receipt. I had been charged for 2 lots of Sun-Maid Raisins (6 pack) at £2.45 per 6 pack. I went straight to Customer Services where they apologised, checked my shopping and gave me a refund of £2.45 for one of the packs. I think the assistant on the tills who initially served me needs some training in how to speak to customers and how on earth can she make a mistake when I only made a purchase of 4 items in total? Lack of concentration? Bad manners? Full till receipt reference is: 10:47, 30/07/2018 238 051 1098 793003 in case Waitrose can trace who served me via these numbers.”

Helpful Report

Posted 7 years ago

“Waitrose meanwood has horrible hygiene. I was at the fish counter and the assistant licked her hands to open a bag. I told her I no longer wanted the fish, as I was disgusted at her lack of hygiene standards, that meant my fish had saliva on it!”

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Posted 7 years ago

“If you work in a warehouse, too many bully boys in charge, DON'T WORK HERE It's s***t.”

Helpful Report

Posted 7 years ago

Waitrose is rated 2.6 based on 675 reviews