Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.62

2.6 Rating 665 Reviews

36 %

of reviewers recommend Waitrose

2.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a faulty Thorntons Easter egg as a gift from local Waitrose store - on opening there was a large hole in the enclose (hidden) part of the egg, consistent with the moulding being incomplete! Attitude of Sainsbury manager was insulting and demeaning, firstly blaming me for the fault, then suggesting I had purchased a reduced price item. Made me feel like a crook rather than a dissatisfied customer!”

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Posted 8 years ago

“I bought salmon trout at Brent cross yesterday it was bad, stinking rotten putrid disgusted”

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Posted 8 years ago

“Delivery booked for the 11-12 slot this morning. When at 12.30 I called for an explanation I was told that due to delays the delivery would have been with me at 1.30, and that the driver was in the same postcode anyway. It's 2.45 and still nothing - and I keep being told the driver is 2 minutes away. Completely disorganised, dishonest and disrespectuf of people's time”

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Posted 8 years ago

“Waitrose has a driver who yells at clients and a customer service assistant did not return a call but said that he did. Another customer service assistant confirmed that new order is the same as previous but when I received order confirmation it was different.I have to go on their website again. Also not always all of the products ordered online are delivered in a good condition. I don't like anymore ordering from Waitrose.”

Helpful Report

Posted 8 years ago

“I ordered online. They replaced some items with the others. On a day of delivery I was a little bit late for my slot. Driver came at the start of the slot and called me. I said that I am still on my way. He said that in that case he is going to bring delivery somwhere else and than same evening he will deliver again same day. Driver called after after half an hour and asked if I am at home yet. He said ' you know what I am not coming yet but when I come you have to come and pick the bags yourself'.I said that I can't he started yelling at me:' if you want me to come you come and get it yourself.' He just wouldn't stop yelling I had to hang up. AlsoI had to call customer service on 0800 number which is additional cost. Since tbere was no any other number in tbe email provided. Assistant was polite and said that he will get in touch with the branch and someone will call me back. I did not receive a call back so I called again myself and spoke to another very polite customer service assistant who informed that I have to arrange redelivery.She said that order did not change but when I saw order confirmation I noticed that some of the products were missing.I have to go on a website again. So ordering online did not save me time, made inconvenience and left bad impressions with their driver and not very truesthful customer service assistants. Also Waitrose take another payment again on redelivery for the whole order amount whilst refund takes 3-5 days.Which means that you pay twice for your order until you receive refund and redelivery was not available for the next day.”

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Posted 8 years ago

“The Chester one - the Customer service is frankly appalling. Staff are untrustworthy and rude...They aren't interested in their customers, too busy talking amongst themselves. So called 'Partners, what complete utter rubbish.”

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Posted 8 years ago

“I am appalled by what I have recently come across in Waitrose and I am disgusted by the amount of people buying this product . Now you are probably wondering what am I on about. Well I will tell you now that Waitrose sell Thai green chicken curry oh sorry I meant fake Thai green chicken curry that's it FAKE. So the reason why this is fake is because it is tasteless unlike Real Thai green chicken curry , it doesn't have real Thai rice which is needed for it to be real Thai curry , the paste looks like rotten dog crap. MY MESSAGE TO YOU MESSAGE TO CUSTOMERS Please don't get me wrong but Thai food is the best out there , so if you want Thai food don't buy this piece of crap from Waitrose unless you like to buy copy food , that is fake food. MESSAGE TO FOOD MANAGER I am disgusted that you would sell food and put a country in front of it so people would buy it , you are just scamming your customers and making fraud of food and last time I checked this is illegal One last minor note they also do Thai in this case FAKE Thai red curry with noodles . my point is you don't eat red curry with noodles you eat it with rice WAITROSE GET IT RIGHT”

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Posted 8 years ago

“Embarrassingly bad customer service at contact centre. Nobody knows the policy for anything, left on hold for an HOUR, and given the wrong information several times leaving me completely disadvantaged. Shower of timewasters. Boycotted.”

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Posted 9 years ago

“Nine Elms vauxhall london Veg select very poor they don't sell red cabbage which surprised me. Only 2 tills open early Saturday morning. So I used a self service till the young lady was very helpful. When I got home I was over priced £3.50 for a product I didn't buy. You only get 30 mins free car parking & have to spend £ 30.00 to get your £5.00 back if you park for 2 hrs go yo asda.”

Helpful Report

Posted 9 years ago

“I am an avide shopper at Waitrose, so as per usual I went to do a little shopping yesterday 18/05/2016, one of the offer board says 3 for 2, so I picked up 3 items knowing that I was going to pay for two only, yippee, but at my surprise when i paid i realised that they charged me for full price per individual item, so i decided to speak to a manager - Spencer, who said to me that oh no no all items are under offer, yet they were under the same banner and in the same shelves, so i told him that this is misleading the customer and perhaps you do not need a degree to do grocery shopping, the guy actually treated me like i was some kind of an idiot, as he shrugged his shoulders and said nothing i can do now. I just find the whole saga is pretty much below the standard of what Waitress brag about in the media. One can get a better service from Lidl and Aldi, so why pay double the price by going to Waitress. Oh I complained to the head office, but so far nothing back. Please people think before you go and spend your hard earned money - the shop is useless and the staff are terrible and rude and Spencer is just arrogant. West Ealing Waitrose.”

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Posted 9 years ago

“Just had an appalling service at Canary Wharf from the Manager (Ernest Dadzie) Really call yourself a manager? (Yes I run 3 floors was his answer) Was in a queue at Customer Service Desk for purchasing 200 pounds worth of Gift Vouchers for Xmas for children's charity and there were 2 positions attended. One by a lady who was serving a customer and the other (this so called manager) who looked busy clicking away and not really interested in serving. As he saw the queue building up, he decided that he was available to serve and served another chap in front of me. Next it was my turn and I asked to get gift vouchers and he said he could not do them and I have to wait for the lady to serve me at the other position to which I said Ok. While waiting, another customer (Lady) walks up to (this so called manager) and asks for the same (gift cards). Instead of telling her he cannot do it as he did to me and wait, he started serving her the gift card. I was really boiling at this point and raised my voice to ask for the manager - On this - he knew what he had done and came from behind the till trying to justify by some bullshit offering the card to me and to pay at the front tills. At this point, I was in no state to reason with him and walked away with his name with the intention on complaining about him to the Head Office. Well - my business went to Marks and Spencer and was served by a very nice lady there and very satisfied with the service. Never ever again going to shop and this joint ............ and this will be plastered on all the review sites ............”

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Posted 10 years ago

“Very misleading buy one get one free offer - In my opinion Waitrose are deliberately seeking to rob its customers. Customer Services entirely unhelpful both within store and nationally.”

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Posted 10 years ago

“Terrible website that goes wrong all the time. Then it tries to blame the problem on you with a message.”

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Posted 12 years ago

“Nice food but terrible delivery service and even worse communication , if you want Waitrose delivered on the correct day and at the correct time use Ocado.”

Helpful Report

Posted 12 years ago

Waitrose is rated 2.6 based on 665 reviews