Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.60

2.6 Rating 675 Reviews

36 %

of reviewers recommend Waitrose

2.6

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Fiona Cairns Chocolate Happy Birthday cake from The Altrincham store. The cake was presented really lovely and had over a weeks expiry use by date- god we dandy wait until the expiry date to use it,This was the most awful dry state cake I have ever eaten and nobody could eat it- dreadful”

Helpful Report

Posted 5 years ago

“I managed to book a food delivery for me and my neighbour ( ages 70 and 95). We’d had the order booked for 2 weeks and needed the delivery. On the day order due I-received an email saying order cancelled. They offered 15 pounds if I rebooked before Feb 1 ( impossible as deliveries like gold dust) and a phone number I could call that turned out not to work. I contacted Customer Service to say J needed the delivery and even if I had to wait a couple of weeks to please deliver. I was very very rudely told there would be no delivery, that cancelled meant cancelled and I’d just have to look for another slot. The offensiveness and lack of help was mind blowing. A truly bad experience.”

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Posted 5 years ago

“I shall never use Waitrose again for flowers the customer service chap was. Rude, difficult. Challenging I would advice people requiring go to other florists. I wish all customers could hear the recorded message”

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Posted 5 years ago

“Thank you Waitrose Wimborne you are the only supermarket or shop as far as I am aware in the area who have kept hand sanitizers available to use as you enter the shop and kept with the one way system around the store. Full marks for health and safety of customer and staff.”

Helpful Report

Posted 5 years ago

“My husband spotted your jewelled orange fruitcake. We have just had a piece each - absolutely gorgeous, and the cake base was unusual in that it was not the heavy fruited Christmas cake we normally have. Will certainly buy it again in fact, might even check if there are any left over in store!”

Helpful Report

Posted 5 years ago

“I bought a whole salmon. When i asked for itr to be cut into steaks the assistant assumed i wanted one.And said she couldnt, when said no ineed a whole salmon she said .it will take at least 20mins. but she failed to weigh it and tell me how much it would be.. I was so upset because i was dressed in muddy clothes (dog Handling) and Her first response was uncomfortable for me. so i left her to prepare the salmon. When i bought the salmon I was shocked at the price, it was 3 times the price of Sainsburys last 4 salmons i have bought. I took it to the cashout and paid for it . But will not buy salmon from Waitrose again.”

Helpful Report

Posted 5 years ago

“I bought a turkey breast for Christmas which had absolutely no taste to it. It was a small one suitable for 4 people, costing £25. I realise that smaller ones have less taste, but didn’t expect it to be totally tasteless. Why sell this size if you can’t do better than this. It ruined our Christmas meal.”

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Posted 5 years ago

“We have been shopping with Waitrose for a while & all through lock down with family member being extremely vulnerable . Everything had been of excellent quality and delivery exceptional big thank you to Waitrose and all staff ,delivery persons . Christmas shop was a pleasure , lovely food as always . Keep up the good work Waitrose ,”

Helpful Report

Posted 5 years ago

“bruv they deserve 0 stars this is the definition of a rubbish store ;too overpriced and their things are never the ones you actually want”

Helpful Report

Posted 5 years ago

“I love the Waitrose partners model, the products in store, but their delivery (from Finchley) is really lacking. This Christmas, ordered their Christmas products, on their special slot with 1+ month in advance, just to find them missing upon delivery (how is this possible?). Even with other orders done, there would always be products missing (so different than ocado), not to mention their replacements (eg. type of rice by another type of rice completely different -- yes, not all rices are the same). Shame, really good supermarket otherwise.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“it is dreadfully horrible their customer service is disgraceful i am never going to go to that horrid store ever again”

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Posted 5 years ago

“IT IS WAY TOO EXPENSIVE AND THEIR THINGS ARE BAD QUALITY I AM NEVER EVER SHOPPING THERE AGAIN!!!”

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Posted 5 years ago

“WAY TOO OVERPRICED SHOULD BE MUCH CHEAPER”

Helpful Report

Posted 5 years ago

“Stratford upon Avon Branch Dec 14, when I. Complained about broccoli being yellow I was given a lecture on Oxidation and told I was rude and should shop elsewhere and should apologise. It’s not my fault The Partners aren’t getting a bonus . We Have 2 M & S stores nearby so Who needs nasty service at Waitrose”

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Posted 5 years ago

“I would have put no stars. My mums beautiful bouquet looked like the photo. I buy better flowers for £5 from Aldi. Disappointed isn’t the word. Disgusting.”

Helpful Report

Posted 5 years ago

“I have tried many times to get an online delivery to no avail even though I am elderly and part disabled. I can only get rapid Waitrose which is limited or go to the store for home delivery. Also I like duchy non homogenised milk but can only get it in litres which is heavy and some goes off before I can use it. Several other items have been discontinued ie Twinings loose Assam tea which I bought for years. Unhappy customer”

Helpful Report

Posted 5 years ago

“COVID secure... I think NOT! Waitrose & Partners Hove: The worst shopping experience at Waitrose this week. We normally shop at Waitrose Brighton with pleasure and feeling safe. This week we decided to go to Waitrose Hove well never again! 9.45am NO security controlling the entrance, a mass of people at the vegetable counter, we counted 6 members on the aisles WITHOUT any PPE at all (they can't all be exempted!), 2 members of staff on the food counter wearing masks on their chins! Then the management has put a pile of newspaper at the checkout counters , given their clients NO space to pack, we had to pack on the floor. We mentioned it to the cashier who replied with a nasty attitude that it was for her protection and the other cashiers which make NO sense what so ever when the other Waitrose do not. Waitrose & Partners Hove you have a LOT of catching to do with making your shop covid secure and drop the attitude and be professional! You are a real shame to the Waitrose chain.”

Helpful Report

Posted 5 years ago

“Hello.. Just like to say, a Big thank you, to three of your employees. Vincent, Joela, and Sandra. At your Belgravia store. They have been most helpful. Vincent with the order of the wines, and the girls, with the shopping. Thank you. XXX”

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Posted 5 years ago

“I know that we're in the middle of a pandemic but why waste customers' time telling them to press 1 for this reason and 2 for that, only to tell them to do "whatever" online at the end of every option?!!! If you're not taking any calls please say so at the outset!!!!”

Helpful Report

Posted 5 years ago

Waitrose is rated 2.6 based on 675 reviews