Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 651 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 651 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

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“Such a shame that complimentary newspaper no longer included in home delivery before 15:00. Store staff disagree with change too.”

Helpful Report

Posted 4 years ago

“Awful experience have been having deliveries and everything has been OK til today Driver demanded that I remove my mask if I wanted my groceries I had paid for (There was no alcohol in order) Spoke to customer service they basically said I was in the wrong They said if I wanted my groceries I should have removed my mask .Absolutely bonkers we are in the middle of a pandemic .. Ah well usually spend a 100 pounds + a time will take money elsewhere”

Helpful Report

Posted 4 years ago

“Ordered a spring bulb planter and a birthday biscuit for my Nans 96th birthday. When it arrived it head all fallen out and looked as though it had been dropped upside down several times. The biscuit was not delivered and something I hadn't ordered was in its place. Not only was the quality poor but it was over a week late. When i spoke to customer service they did offer a new one or £15 refund (it was £40 in total). The gesture was there but not really adequate considering the initial cost and upset. Won't be using this service again sadly.”

Helpful Report

Posted 4 years ago

“With Mother’s Day looming I decided to use the Waitrose flower service. Whilst I understand that this is a really busy period for florists, what I do expect is Quality flowers to be delivered from Waitrose. Unfortunately this is not the case. I had the flowers delivered early to my Mother (Friday) well, the picture that she sent me of these flowers upset me, wilted, poor quality flowers, to such an extent that by Saturday they had made their way to the bin! I have contacted customer services, first reply, ( although they had my order number) “ can you confirm the delivery address and your billing address” Now can I just say on my original complaint I attached a picture showing the flowers. I responded to the email, now today they have asked for more photos! It seems Waitrose, are stalling, trying to avoid the refund. So just a shout out to all those thinking of getting quality flowers delivered from Waitrose, don’t do it! Very disappointed, I wonder if they would be happy for their mother to receive such terrible flowers.”

Helpful Report

Posted 4 years ago

“Otley (West York’s.) Waitrose. Rude, pretentious, arrogant staff. After THREE negative customer service experiences at the above store I will not be shopping at Waitrose again.”

Helpful Report

Posted 4 years ago

“This morning I felt very unsafe. No effective flow control. Veg & fruit packed out with oldies (as am I) disregarding safe distancing. I normally enjoy shopping here. But not today. Relieved to get out.”

Helpful Report

Posted 4 years ago

“Deli department, and fish bar, shut for good now at my local store, pointless going there now! That will cost you waitrose.”

Helpful Report

Posted 4 years ago

“We just had a Waitrose stonebaked pepperoni pizza priced at £4.50 - it was like eating cardboard - no taste and absolutely disgusting - should have only cost 50p it was that awful. 😡😡😡😡 I hardly ever leave a review but this was so bad I had to warn people not to waste their money!!”

Helpful Report

Posted 4 years ago

“I try to avoid Waitrose in Malvern and prefer to shop at Waitrose Evesham where the customer service is totally different. Staff at Malvern are rude and unhelpful most of them just standing around chatting to each other. I asked if someone could help me pack as I had 2 trolleys of shopping, then the cashier said my shopping bags were too close to him as I was packing he didn’t feel comfortable? I then asked if someone could help me to my car with the trolleys it was done but with long faces. I won’t go there again. Evesham staff are extremely helpful and courteous I suppose it must be down to the manager.”

Helpful Report

Posted 4 years ago

“The customer service is dreadful! Such a bad experience! Will not be ordering from them again!”

Helpful Report

Posted 4 years ago

“Waitrose Quick Check - 4 rescans on the trot. Myself and my wife always use quick check in store. The last four times in succession we’ve been subjected to a rescan at the till - the latest today even though I got Waitrose to check my card for any errors/red flags before I started shopping AND no difference between the till and what I’d scanned. Waitrose response...? - after initially implying I may have missed something, “we’re waiting for a system upgrade (delayed by COVID) and if I come back in March it should be better!” 🤷🏻‍♂️ Excited and delighted by the experience? Not me!!”

Helpful Report

Posted 4 years ago

“Waitrose British beef bone in sirloin. Have just cooked for lunch. Wonderfully tender and full of flavour. Thank you Waitrose - best steaks we've had in ages.”

Helpful Report

Posted 4 years ago

“Aberdeen Angus burgers, cooked burgers in a pan without oil the amount of fat that came off these burgers was shocking and the smell while cooking unappetising, lastly bit into burger and found ground bone pieces. through remaining burger on the lawn for the fox . revolting!”

Helpful Report

Posted 4 years ago

“Yesterday we had a delivery in sleet and snow. Our driver was a young man, Tom. What a pleasant young man! He insisted on bringing the crates with food bags right to our back door so we did not have to step out into the cold & wet. He asked us if we were keeping safe and well and generally chatted whilst giving us our order and going through the substitutions. It was so nice to engage with a young, articulate and confident person. And what a great ambassador for Waitrose.”

Helpful Report

Posted 4 years ago

“So upset that I ordered a hand tied bouquet of flowers following a bereavement only to discover they are delivered on a flat box and left on her step to arrange herself. I am mortified that this is not made clear on the website . I think my friend has better things to do than arrange her own flowers. Will never use waitrose again. Total letdown.”

Helpful Report

Posted 4 years ago

“Being one of the people who are self isolating and reliant on home deliveries my wife and I shop around for available slots. Our last one was Waitrose and generally good as they go but I must say the driver was exceptionally good. To achieve variety we pick from the limited stock offered and whilst "customer service is effectively non-existant and websites to complain do not seem to work there is one product that we both think is so bad as to defy description. That is The Coconut Collaborative Banoffee Little Pots. Little is an understatement, miniscule four teaspoons full would be more accurate. No refined sugars seems to mean that they are unrefined. Now the taste that is the biggest challenge to describe. It is reminiscent of school chemistry lessons and a more artificially tasting compound I feel would be hard to find . I am thankful that they are small, less to throw away. If you value your taste buds avoid at all costs. great shame I cannot find a route on line that works to make Waitrose collect them and dispose of them safely.”

Helpful Report

Posted 4 years ago

“Bought a Fiona Cairns Chocolate Happy Birthday cake from The Altrincham store. The cake was presented really lovely and had over a weeks expiry use by date- god we dandy wait until the expiry date to use it,This was the most awful dry state cake I have ever eaten and nobody could eat it- dreadful”

Helpful Report

Posted 4 years ago

“I managed to book a food delivery for me and my neighbour ( ages 70 and 95). We’d had the order booked for 2 weeks and needed the delivery. On the day order due I-received an email saying order cancelled. They offered 15 pounds if I rebooked before Feb 1 ( impossible as deliveries like gold dust) and a phone number I could call that turned out not to work. I contacted Customer Service to say J needed the delivery and even if I had to wait a couple of weeks to please deliver. I was very very rudely told there would be no delivery, that cancelled meant cancelled and I’d just have to look for another slot. The offensiveness and lack of help was mind blowing. A truly bad experience.”

Helpful Report

Posted 4 years ago

“I shall never use Waitrose again for flowers the customer service chap was. Rude, difficult. Challenging I would advice people requiring go to other florists. I wish all customers could hear the recorded message”

Helpful Report

Posted 4 years ago

“Thank you Waitrose Wimborne you are the only supermarket or shop as far as I am aware in the area who have kept hand sanitizers available to use as you enter the shop and kept with the one way system around the store. Full marks for health and safety of customer and staff.”

Helpful Report

Posted 4 years ago

Waitrose is rated 2.6 based on 651 reviews