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Waitrose Reviews

2.6 Rating 622 Reviews

37 %

of reviewers recommend Waitrose

Company Reviews

2.6

Based on 622 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

Read Waitrose Reviews

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order number:1013312517 Don't bother asking me to contact you or fill in ridiculous forms so you can 'look into things'. Just go away. I'm on the way to Aldi/Costco. They know what they're doing and don't waste their customers time. I will never use Waitrose again. Ordered x4 Tomahawk steaks for delivery on my birthday. I received a text saying 'George, your delivery driver will be with you in 15 mins". BBQ already on the go, awaiting the receipt of the steaks. No show an hour later. Angry? I couldn't put into non offensive text! Phone call (my time wasted) the next day....sorry, out of stock. Offered a £20 gift card....I'll be giving that away to some other poor sod who wants to waste their time with Waitrose. Why? Because I ordered click & collect instead, and just a few minutes before writing this review, had a phone call explaining my order had been cancelled again, an hour before it was due to be delivered! Why this angry though??? I'll tell you...because the Wife & I walked by plenty of them in Aldi & Costco just yesterday. Stuff you Waitrose. Aldi are better than you by a long stretch. You're all fur, and no knickers👋👋👋👋”

Posted 2 years ago

“Very good organic products with a wide range. Free delivery on orders over £40. It has bee great in the time of pandemic. Great job all the partners.”

Posted 2 years ago

“Over priced. Poor quality and poor dates..”

Posted 2 years ago

“Your Newport, Shropshire branch is exceptional. The high standard of cleanliness and general welcoming feel of the store is much appreciated, as well as the excellent choice of fresh, chilled and other food items - also the seasonal produce. All first class. But, best of all, are your wonderful store staff. They are all lovely - always ready with a friendly smile or word, and helpful. I want to give a special mention to Margo. On a particularly rough day recently, we had a quick chat but as I was about to leave the store, she presented me with the most beautiful bouquet of flowers. This kind and thoughtful gesture meant the world to me. Thank you Waitrose - and for employing such lovely and good-hearted staff like Margo!”

Posted 2 years ago

“Chicken breasts/thigh fillets - utterly disgusting. Full of water and totally tasteless. Pan fried and pan had to be drained of water whilst cooking. No other buying options available at the time. Total waste of money.”

Posted 2 years ago

“Ordered the Waitrose Rose Lemon & Raspberry Cake, Waitrose Celebration Platter Sandwiches and Waitrose Gold Anniversary Celebration Cake, customer service was brilliant, collection on time and the food was amazing. When I opened the cake box I could smell a lovely rose lemon scent, cake was moist and tasty. The Anniversary was moist, delicious and was perfect for a 50th wedding anniversary. Good selection of sandwiches, really tasty. I would definitely be ordering again.”

Posted 3 years ago

“Waitrose Fee Range Pork Sausages £3.50 for 6, never had such tough skins on a sausage they were inedible. All that rubbish they spout about being farm to the field, they tasted awfull”

Posted 3 years ago

“Waitrose Ampthill - James Bond and Rent A Cop the Dynamic Stupid Duo WAITROSE AMPTHILL JUST SHOCKING ..... Well What can I say.... it all started on a sunny afternoon First time visit to Waitrose AMPTHILL and because I was wearing a black jacket and the sun was shining the moment I entered the store I was under the watchful eye of rent a cop who was about 90 and grossly overweight If I wanted to steal something Waitrose it wouldn’t be hard Being 56 years of age I’m a doctor by trade and have never stole a thing in my life , I only called in to Waitrose Ampthill as I was on my way to Bedford Hospital from Luton As I did my shop it became obvious to me that every isle I went down a member of Waitrose staff was watching me or standing extremely close to me pretending to be doing something , whilst rent a cop watched from the end of isle , I thought nothing at first until I went to the next isle and then same again , I was wondering if I looked funny or something so I went to the third isle , by this time the staff had gone to help a customer who asked a question and rent a cop stood within 5 yards of me , I needed a drink but the other £40 worth of items including batteries for my DAB radio at work and Men’s moisturising cream for my hands I put back , I carried on and put my theory to the rest , I was right as the rent a cop followed me all round the store , I even picked up a few more items just to throw him off , when I went to the self checkout James Bond the super spy staff member who pretended to be doing something and Rent A Cop where both watching a screen that obviously showed what I purchased but didn’t notice that I had already clocked on to what they where doing for the past 15 minutes when I had finished I then approached them and asked them if he did this to all customers who entered the store , they blushed , mumbled and walked away towards a staff door and disappeared out back 15 minutes of my life wasted and made to feel that shopping at Waitrose is a criminal offence not to mention the embarrassment and the made to feel very very very unwelcome in store The staff where rude and it was a very uncomfortable trip to the shop to buy lunch before work I wonder if Waitrose treat all people who where black motorbike jackets the same or is it just the “I’m a snobs shop” and you don’t fit in I appreciate you have shop lifters but never judge a book by it’s cover and if you suspect someone , wait until they leave the store as you have zero powers until they actually leave the store with your goods , regardless of shopping habits that may in your eyes cause suspicious behaviour and wearing a jacket isn’t one of them as long as someone doesn’t leave the premises or open the product to take contents out then no offence has been caused I shall never shop there again and to be honest the out of stocks on the products I wanted including oranges , a drink , a sandwich , some milk and tea bags was amazing as I could have only purchase 50% of what I needed even if Rent a Cop and James Bond the Super Staff spy wasn’t watching my every move Yours Sincerely Dr Stephen Morris DMDS(1st Bachelor ) Bedfordshire Emergency On Call Specialist Who no longer shops at Waitrose Ampthill as he’s clearly not there type IE not Rich enough or doesn’t fit the Weathly Middle Class ages 55 to 90 who is happy paying a premium at Waitrose for goods that are overpriced and going off. Show less Date of visit: April 2021”

Posted 3 years ago

“I have one of Waitrose own beef stroganoff, it was the worst ready meal I have ever had. It was so spicy with paprika it totally overwhelmed the dish”

Posted 3 years ago

“Bought strips of chicken marinated in coconut,lime and chilli and there was a lot of gristle in it and tasted rubbery ....did not enjoy it at all!”

Posted 3 years ago

“Waitrose own brand baked bean inside base and wall of the tin (bottom half) look suspicious as if the shining coating had reacted with the ingredients, changed the shining appearance into a dull pattern (corrosion?). Waitrose HQ refused to give advice as to whether it is safe to eat despite being asked three times. They ended their email say "..nothing to add further.". Where is their Duty of Care to the public - negligence, arrogance !. They also refused to refund the 2 unopened tin I took back to the store because I did not have the other two tins as a pack of 4. I left them these two tins + one empty so they can see the issue I raised. They clearly value their £1ish greatly and forgot about the Consumer Rights - can't sell damaged goods. They have lost my trust as a quality supermarket. I have bought myself a trolley so I can buy least half of my weekly shopping in M&S a few minutes walk away.”

Waitrose 1 star review on 12th April 2021

Posted 3 years ago

“Such a shame that complimentary newspaper no longer included in home delivery before 15:00. Store staff disagree with change too.”

Posted 3 years ago

“Awful experience have been having deliveries and everything has been OK til today Driver demanded that I remove my mask if I wanted my groceries I had paid for (There was no alcohol in order) Spoke to customer service they basically said I was in the wrong They said if I wanted my groceries I should have removed my mask .Absolutely bonkers we are in the middle of a pandemic .. Ah well usually spend a 100 pounds + a time will take money elsewhere”

Posted 3 years ago

“Ordered a spring bulb planter and a birthday biscuit for my Nans 96th birthday. When it arrived it head all fallen out and looked as though it had been dropped upside down several times. The biscuit was not delivered and something I hadn't ordered was in its place. Not only was the quality poor but it was over a week late. When i spoke to customer service they did offer a new one or £15 refund (it was £40 in total). The gesture was there but not really adequate considering the initial cost and upset. Won't be using this service again sadly.”

Posted 3 years ago

“With Mother’s Day looming I decided to use the Waitrose flower service. Whilst I understand that this is a really busy period for florists, what I do expect is Quality flowers to be delivered from Waitrose. Unfortunately this is not the case. I had the flowers delivered early to my Mother (Friday) well, the picture that she sent me of these flowers upset me, wilted, poor quality flowers, to such an extent that by Saturday they had made their way to the bin! I have contacted customer services, first reply, ( although they had my order number) “ can you confirm the delivery address and your billing address” Now can I just say on my original complaint I attached a picture showing the flowers. I responded to the email, now today they have asked for more photos! It seems Waitrose, are stalling, trying to avoid the refund. So just a shout out to all those thinking of getting quality flowers delivered from Waitrose, don’t do it! Very disappointed, I wonder if they would be happy for their mother to receive such terrible flowers.”

Posted 3 years ago

“Otley (West York’s.) Waitrose. Rude, pretentious, arrogant staff. After THREE negative customer service experiences at the above store I will not be shopping at Waitrose again.”

Posted 3 years ago

“This morning I felt very unsafe. No effective flow control. Veg & fruit packed out with oldies (as am I) disregarding safe distancing. I normally enjoy shopping here. But not today. Relieved to get out.”

Posted 3 years ago

“Deli department, and fish bar, shut for good now at my local store, pointless going there now! That will cost you waitrose.”

Posted 3 years ago

“We just had a Waitrose stonebaked pepperoni pizza priced at £4.50 - it was like eating cardboard - no taste and absolutely disgusting - should have only cost 50p it was that awful. 😡😡😡😡 I hardly ever leave a review but this was so bad I had to warn people not to waste their money!!”

Posted 3 years ago

“I try to avoid Waitrose in Malvern and prefer to shop at Waitrose Evesham where the customer service is totally different. Staff at Malvern are rude and unhelpful most of them just standing around chatting to each other. I asked if someone could help me pack as I had 2 trolleys of shopping, then the cashier said my shopping bags were too close to him as I was packing he didn’t feel comfortable? I then asked if someone could help me to my car with the trolleys it was done but with long faces. I won’t go there again. Evesham staff are extremely helpful and courteous I suppose it must be down to the manager.”

Posted 3 years ago

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Waitrose is rated 2.6 based on 622 reviews