Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.63

2.6 Rating 657 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

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“Essential burgers @£3 were disgusting and overpriced. Full of water and fat. Shrunk to half the size.”

Helpful Report

Posted 4 years ago

“Received my first Waitrose order last week, very happy with the quality of the food and the delivery driver was very helpful. Would never have thought of ordering from Waitrose had I not been one of the shielding, the local authority advised me that they were giving priority slots to us. Will definitely be ordering in the future. One further point, being Dyslexic this is the most user friendly online shopping experience, it amazes me how it can correct my spelling mistakes, it is so frustrating if I am trying to make an online order and my partner is not with me to help.”

Helpful Report

Posted 5 years ago

“* Witney Waitrose today. * Ethnic minority profiling. * Prejudice against the ethnic minority. * Ethnic discrimination. * A hostile and aggressive environment towards ethnic minority customers. My foreign accent betrays me and at this point (when I talk) abuse starts. If I was born in this country and spoke English as my first language I would not have been treated so appallingly by elitist Witney Waitrose Customer service "partners". * Awful Customer Service. The moment they sense a vulnerability they opportunistically bully and harass the customer instead of acknowledging customer's concerns in the first place. * I did not see a member of staff wearing a mask this afternoon. They were ignoring social distancing and they have invaded my personal space. Also, they were handling (using many different hands) repetitively my food items without my consent. I was confused and shocked. * Do you have alcohol!?" she (the young overzealous Customer Service "partner") demanded. She kept talking at me as if I were somehow obliged to do as she said. * I used to do 2 or 3 separate shops in one trolley, during the whole lockdown and continue. * I was singled out and followed by one guard in particular (short stature, dark greasy hair, dark eyes, reddish small face, offensive after shave aura) for constant and encroaching observation. * that had no justifiable basis and yielded no valid results for the guard. All he knows is that I am a foreigner. I got used to him staring at me at a self check out point for weeks. I always felt uncomfortable and tried hard to concentrate on paying for my shopping rather than complain to the ineffective any way Customer Service "partners". Horrible horrible horrible and so creepy! * Guards appear to have no clue about respect, kindness or human relations. * I was shaken by the ordeal and felt sick. * I was humiliated and distressed by the experience at Witney Waitrose today and will be filing a complaint with Waitrose Customer Care via email. * Shame on you Waitrose! * Stand up for yourselves Customers! Record and share all your experiences in Waitrose!”

Helpful Report

Posted 5 years ago

“I have just read the online reviews and fortunately my experience was much better than the majority of customers. I have just received my first online delivery, with only two days to wait between ordering and delivery. Everything was fresh and there were no substitutions. I do like Waitrose anyway and I have felt ‘Covid safe’ while shopping there. However, I was very surprised at the vast quantity of bags used, many only holding one item. I know they can be recycled but my order stated that it would be bagless. Rather disappointed with that so will return to shopping in store with my own bags in future.”

Helpful Report

Posted 5 years ago

“Initially shopped in Lidl Cardif & then in Waitrose next door in Cardif. The difference in cost is so excessive that I will NOT shop in Waitrose again ! Sheer Profiteering”

Helpful Report

Posted 5 years ago

“16 items near sell-by date just 1-2 days left, on more than one home delivery shop. Quality of chilled & fresh gone down considerably this year. Also very few slots available for those self isolating. Sadly a big thumbs down for Waitrose”

Helpful Report

Posted 5 years ago

“Wedding anniversary today, obviously not too keen on going out, decided on buying a nice piece of pork and making a Sunday lunch with all the trimmings. Purchased a pork loin joint and set to cooking. After nearly an hour and a half sampled it, hmm, bit chewy, give it a little longer... This was the worst, most tasteless, chewiest piece of meat we've eaten in years, we've wound up throwing almost half of it away, Just dreadful.”

Helpful Report

Posted 5 years ago

“Did click and collect shopping at Waitrose Beaconsfield. Ordered Thursday, collected Saturday. Highly recommend this way of shopping. The staff managing the queue where really helpful, as well as sanitising each trolley and touch points. Staff at customer service/click and collect point really kind and helpful. I was in and out within 10 minutes. Brilliant. I always thought Waitrose was more expensive, but I got some really nice food at a very reasonable price by shopping the offers. Will do this again for sure.”

Helpful Report

Posted 5 years ago

“Click and Collect.Witney. No sanitiser on entering or leaving store. Non of the staff wearing masks or gloves. No screens at Customer Service Desk, we had to get far too close to staff. When food brought, we had to lift each crate as we emptied it, but didn't know whether the handles had been cleaned. Non of this is good enough during Covid-19. We did not feel safe for our health. Will not use this badly thought out service again.”

Helpful Report

Posted 5 years ago

“Very fatty sirloin steak delivered again today! Same as my previous order so fatty. I put a note on the order for the shopper asking for lean steaks as my last order were very fatty and no notice was taken. Bananas were badly bruised. Poor quality from Waitrose”

Helpful Report

Posted 5 years ago

“Very organised during lockdown and lie that they clean the trollies before handing them to you. I also liked the fact that a staff member very politely advised a customer that they were purchasing to many restricted items.”

Helpful Report

Posted 5 years ago

“Waitrose / Ocado are a must for online shopping especially for disabled people . The produce is of the finest and arrives in tiptop condition fresh fruit meat and vegetables are very fresh all produce is well within the sell by date and the delivery drivers are polite and extremely helpful . I have been using for several months and can honestly say I have had nothing to complain or send back a product .Their prices compare with other companies very well especially as it's the finest produce”

Helpful Report

Posted 5 years ago

“My mother received 2 bouquets of flowers for her 100th birthday whilst in lockdown last week. After 10 days the flowers were & still are fresh & have a good few days left in them yet....beautiful.. Well done Waitrose xx”

Helpful Report

Posted 5 years ago

“I am disabled and use two walking sticks to get around. Went to my local waitrose and queued. About 5 people in front of me. Arrived at front of queue. The security beckoned another person waiting in the over 60's queue to go in. Another time I've waited behing 8/9 people. Only to have someone let in on front of me. This company simply doesn't care about disabled customers. I will be shopping elsewhere”

Helpful Report

Posted 5 years ago

“Excellent customer service always”

Helpful Report

Posted 5 years ago

“We had an email saying we had priority delivery, but can't get a slot until next Tuesday, consequently I have to go to the shop and put my extremely vulnerable husband and myself at risk”

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Posted 5 years ago

“Rotten avocados, no antibacterial spray at the entrance , kitchen roll on the ground near the front door ! Gerrards Cross Waitrose”

Helpful Report

Posted 5 years ago

“Thank you to the young man who came to our rescue. We had been trying to get cartons of prune juice for ages. All other supermarkets either were always sold out or we were unable to get to talk to anyone on the telephone to check their stocks. I telephoned Waitrose and the telephone was answered immediately by a young man who was so helpful and sorted me out with the prune juice. He was so polite and could not have been more kind. A big thank you to this wonderful guy. Sadly I did not get his name but hope he reads this. My name is Mrs Clarke and was over the moon with the service we received.”

Helpful Report

Posted 5 years ago

“Waitrose are the worst online grocers in "normal" times but during the COVID crisis it has excelled itself in terms of lack of service, availability and interest in customers. WAITROSE IS RUBBISH.”

Helpful Report

Posted 5 years ago

“My very first on-line order last week - goods near use-by date in some cases not very fresh, especially oranges, and the packet of pepper and nutmeg chipolatas were mouldy. I e mailed my complaint and got a very impersonal reply, not even taking into account that I may be self-isolating, which I am! Quality of Waitrose has gone down in more ways than one!”

Helpful Report

Posted 5 years ago

Waitrose is rated 2.6 based on 657 reviews