Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.62

2.6 Rating 665 Reviews

36 %

of reviewers recommend Waitrose

2.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ordering off the website, came but 3 items worth £30 were missing. Tried ringing but said lines were busy, tried contacting through the site, no reply so far. Wont be using again.”

Helpful Report

Posted 5 years ago

“shopping experience at peak times, is quite good with plenty of space and not barging into people shoulders, till lanes are quick, free parking, free coffee, cafe, clean toilet facilities. you find your favourites products. wide range variety produce. Things need to draw more customers to shop here, is meat and fish quality is not satisfied with the less choice. some of the vegetables i wanted are empty at weekend, the only way i will come back or visit another store in town is to sort out pricing it is not good value, paying more the same product to another supermarket. check price, save more if you shop less at Waitrose.”

Helpful Report

Posted 5 years ago

“Biggin Hill Waitrose: Claire and Sam Katie who work in the Sore Café are always pleasant helpful and attentive. They display excellent empathy and are a credit to your Company. Well done Sam Claire and Katie.”

Helpful Report

Posted 5 years ago

“Every year I purchase Seville oranges from Waitrose in order to make marmalade. In previous years there were about 5 oranges per 1Kg pack. However, this year I counted 10 small, smooth skinned Seville oranges for each kilo pack. All the packs in the shop were the same. They did not smell like Seville oranges and when I cut the orange, it had very little pith. I made the marmalade as I I usually do, but when I went to squeeze the muslin bag containing the pith and seeds, hardly any gooey stuff came out of it. Not at all like in previous years. Very disappointed with the quality of Seville oranges Waitrose are selling this year.”

Helpful Report

Posted 5 years ago

“Generally going downhill in quality across the board. Deliveries regularly late coded and even out of date. Meat products seem to be picked as worst-on-shelf. Silly things such as 'buyers choice' attached to 100's of wines for no reason other than to con customers.”

Helpful Report

Posted 5 years ago

“Not enough staff on tills at Wolverhampton store and it's not clean. Only go in now for Duchy milk and Jackson's bread.”

Helpful Report

Posted 5 years ago

“Since the new refurbishment in the summer of 2019, it is nothing as good shopping as before. They reduced the cheese choice, only to introduce mor alcoholic drinks , wines etc. The oven hasn’t been working properly, the croissants get flat and glutty by the time you bring them home.”

Helpful Report

Posted 5 years ago

“Going downhill not special any more”

Helpful Report

Posted 5 years ago

“Really bad experience with Waitrose Customer Care - really disappointed the company is declining in this way. Was a loyal customer but won’t be anymore! for years. I reported a poor quality product and was treated to the ninth degree investigation over the purchase. Clearly Waitrose clearly believe they cannot possibly sell substandard products and therefore are less than tolerant of anyone daring to complain. How dare I report that the garlic chicken I bought was dreadful - such a ity to see the decline of Waitrose!!”

Helpful Report

Posted 5 years ago

“In November 2019 My wife and I placed a Christmas order,which even though that far advanced,couldn't be met.My wife was distraught.No apology nothing...”

Helpful Report

Posted 5 years ago

“I had my first home delivery yesterday. this being the 11th january 2020. The tomatoes both only had the 12th of the January as their sell by date, Iwould never have chosen these with such a close date to eat them. So I was very disappointed My name is Ruth Witherstone and my card no. is 9210170721578928 I look forward to hear your comments.”

Helpful Report

Posted 5 years ago

“Several items missing from online Christmas shopping order and then the lost a whole bag of shopping containing fruit, veg and herbs. A refund for the items was paltry compared to the inconvenience of having to travel to replace the missing items.”

Helpful Report

Posted 5 years ago

“Paid £6 for a vegan beet wellington, turned out to be just a whole beetroot in pasty, totally overpriced and tasteless. First bad experience with Waitrose food! Shame on you!!!”

Helpful Report

Posted 5 years ago

“Bought a vegan beet Wellington, paid over£6. It transpired that this vegan delight was in fact just a whole beetroot covered in pasty -horrendously overpriced and totally lacking in taste -shame on you Waitrose for fobbing this rubbish on us non meat eaters!!😡”

Helpful Report

Posted 5 years ago

“I agree with the reviewers below the Waitrose online delivery service which used to reliable with top quality produce has become third rate. Not least of which was their complete inability to deliver to my door the Xmas the whole order I had booked in October. Items not available substituted with stupid alternatives. Very short shelf life but most of the order has gone astray. I hope head will, roll. Never, never using you again. AnD such poor customer service. Shame on you.”

Helpful Report

Posted 5 years ago

“I have used virtually every online supermarket delivery service over the years. They are less than perfect. But I have only ever trusted Waitrose with my Christmas delivery. This year I booked my slot in October. It arrived early this morning; the order was missing 2/3rds the driver immediately said ‘you’ll need to phone customer services. The delivery before you was also incorrect.’ I was advised by customer services that there was no possibility of the missing items being delivered. I had to wait an hour to be contacted by a ‘manager’. In the meantime I had to send my husband to brave the traffic queues to our nearest Waitrose store to replace all the missing essentials. Very, very annoyed to receive a call And immediately informed ‘this call is being recorded’. They have utterly failed in my eyes. Being offered a £25.00 online voucher for my next shop by way of non negotiable compensation for the wasted time and stress caused is derisory. I will not be using the voucher or Waitrose online again.”

Helpful Report

Posted 5 years ago

“So upset: Waitrose Christmas delivery failed on 20 counts today. They could not take payment for my amendments early last night and said they would get back to me to take the payment. They never did. I spoke to 5 people. None of them were able to help. ‘Sorry for your inconvenience, we cannot do a thing to help’ was the message. As a result we have not received most of our Christmas order. Extremely frustrating to be treated SO BADLY. This is not the Waitrose I remember in days of yore.”

Helpful Report

Posted 5 years ago

“Waitrose online is truly rubbish. I placed my Xmas order in early October. It arrives today with chicken breasts substituted for the turkey plus cow dairy products subbed for the ordered dairy free. Instead of a bag of carrots I got a single carrot with a sticker on it. I'm working up to Xmas day I explained. No notification my Xmas items were not available. They attempted to explain their behind the scenes processes which are fascinating I'm sure but they have truly stuffed my Xmas dinner. Searched everywhere today 22/12 for turkey but no. I hope waitrose staff think of me when eating their xmas dinners.”

Helpful Report

Posted 5 years ago

“DO NOT ever have Wairtose delivery. Yesterday I waited for hours for my Christmas delivery only to find out eventually when I logged into my account that it was canceled. I was told by customer service that for data protection reasons they couldn't inform me that they canceled my order. Customer service is the worst I have come across, may only comparable to John Lewis's”

Helpful Report

Posted 5 years ago

“Tried a Heston stolen and am in total agreement with Mr Higgins. Bought two of these from the Ramsgate branch - one to be for a gift. Having tried the first one and finding it to be absolutely awful i.e dry, tasteless, lacking fruit or marzipan, we took the second one back for a refund. I feel sorry for anyone who has bought this product to keep 'til Christmas Day. What a disappointment this will be!”

Helpful Report

Posted 6 years ago

Waitrose is rated 2.6 based on 665 reviews