Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.63

2.6 Rating 657 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

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“First time I have shopped I bought food that I thought might be nice as a treat we had to put bread rolls in bin disgusting soup , Chinese rolls etc etc had much nicer in Aldi ready meals terrible what’s going on ?? Prices our expensive for poor quality very disappointed”

Helpful Report

Posted 5 years ago

“Lovely driver, great produce. Loved the fact they are reducing waste. My order had very short dated item and they gave it to me for free which meant it wasn't wasted as I was able to use on the day but equally didn't feel ripped off by the short date. Well done Waitrose.”

Helpful Report

Posted 6 years ago

“ive been in waitrose ecclesall road this evening about seven thirty no staff on any of the aisles nostaff on customer service none on fish co0unter or meat counter no one to help nowhere you don't look after customers cowboys way too expensive I wont come again”

Helpful Report

Posted 6 years ago

“Way overpriced. Steaks are much smaller, thinner, and more expensive per weight unit than those sold by Tesco and Sainsbury's, while the fruit is of same quality as the other supermarkets, with barely anything organic, and the choice of cheeses is dire. Waitrose clearly plays on a false image of high quality in order to appeal to an educated middle class clientele, but it's all an illusion.”

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Posted 6 years ago

“I sometimes buy food products that I would not normally purchase when you have reduced the price. I bought your slow cooked belly pork in a fruity ale glaze and have just had it. Wow. Full of flavour and the meat could have been eaten with a spoon. Matched with your charlotte potatoes it was an amazing meal. Something I will buy again.”

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Posted 6 years ago

“Well done Waitrose for getting rid of your plastic bags and introducing cardboard containers for some of your fruit and vegetables. Great to see that a company listens to its consumers!!”

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Posted 6 years ago

“Just got back from the Waitrose in Kingston Upon Thames. Very disappointed with the service. Usually, infact mostly they have been very welcoming. A customer before me had spilled something on the end of the belt the bit where you pay and she was waiting for a replacement. The Waitrose employee pushed all my item over the spilled liquid did not even offer to clean it, did not look or apologise or say hello and did not ask if I needed a bag. Very disappointed with the service I received today. He was rude and hostile. Needs to restart his training in customer service.”

Helpful Report

Posted 6 years ago

“Your mini flapjack bights are really delicious and i am really fussy. I love them but to make it even better if you had them with less plastic to save the environment even if you had them on a tray or tin fool like they are baked. This would save our wourld and keep the flapjacks as delicious as they are.”

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Posted 6 years ago

“had 3 for £10 indian chicken korma ,veg biryani and starter selection,all delicious”

Helpful Report

Posted 6 years ago

“Unfortunately Waitrose on-line do not impress me as much as other on-line supermarkets. They consistently over charge for plastic bags charging 40 pence and sending some items in 4 bags and the bottles loose so they are difficult to carry. Todays order was difficult for me to move the bottles as I only got 4 bags for my 40 pence. I will go back to using Ocado who have much more offers and they actually buy back the bags at 5p each to re-use or recycle. Currently I can get Waitrose products via Ocado and often pay less for them. No contest I will go back to Ocado every time.”

Helpful Report

Posted 6 years ago

“In Waitrose Christchurch Dorset this morning early when a lovely assistant came up to me and asked if I would like a bouquet of flowers! She said they wanted to make someones day! Amazing, thank you Waitrose.”

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Posted 6 years ago

“Opening times on website wrong. Needed to shop early.”

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Posted 6 years ago

“Recently purchased waitrose n partner frozen chicken n leak meal from two, unfortunately it looked like one chicken breast was divided into two, so really a meal for one! Very disappointing”

Helpful Report

Posted 6 years ago

“I bought two chicken legs fed on an omega 3 enriched diet. They were oven cooked on a bed of Mediterranean veg and finished off in a red wine and passata sauce. This is tried and tested for super tasty and tender legs. It was neither. Sauce was great. Legs were chewy and lacked much flavour. Very disappointed when you spend so much effort on preparation.”

Helpful Report

Posted 6 years ago

“Just went into Waitrose and picked up some Pom bears for my screaming daughter and apparently you can only buy them with a children’s bag so Waitrose put them in the bag then rather than letting children see them, want them but can’t have them.”

Helpful Report

Posted 6 years ago

“I purchased a Chicken and Coconut Curry Noodles and have just tried to eat it. It was like trying to eat soup with a fork. The flavour was great but the ratio of noodles to sauce was sadly out! Disappointing”

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Posted 6 years ago

“I love sushi, recently I was recommended sushi from Waitrose as a cheaper alternative but I found the rice very vinegary and overpowering I purchased from two different Waitrose and the result was the same, I gave some of it to the friend who recommended and they told me it tasted differently to before, unfortunately I am disappointed.”

Helpful Report

Posted 6 years ago

“Soya milk, oat, olive oil, baking oil,”

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Posted 6 years ago

“Your granary loaves used to be really soft and chewy texture - what's gone wrong? They are now impossible to cut without the outside crust falling to bits. Look on the shelf - they are inevitably showing signs of the crust separating from the rest of the loaf before they've even been handled. Also now dry and like cardboard when toasted - shame - will not be buying again.”

Helpful Report

Posted 6 years ago

“Really great customer service here. Slightly limited product range compared to the larger Tesco stores, but you will always find what you want”

Helpful Report

Posted 6 years ago

Waitrose is rated 2.6 based on 657 reviews